Office products crashing on “save as”

[ebfinedesign]

Version: 2008 Operating System: Mac OS X 10.6 (Snow Leopard) Processor: Intel Hi —

Word and Excel both always crash with the "save as" command, so are not functioning on my primary account.

I've been able to save files successfully when moving and working with them on the alternate account on my hard drive, then moving them back to the primary account, but this is incredibly tedious.

Thanks.

 

[John McGhie]

1) If the following files exist, Remove or rename them:

~/Library/Preferences/Microsoft/Word Settings (10)

~/Library/Preferences/Microsoft/Word Settings (11)

2) User/Library/Preferences/com.Microsoft.Word.plist

3) User/Library/Preferences/Microsoft/Office 2008 (the whole folder!)

4) Then Repair Permissions with Disk Utility.

That will probably fix it. If it doesn't, come back: there's more we can
do.

Cheers

Version: 2008 Operating System: Mac OS X 10.6 (Snow Leopard) Processor: Intel
Hi —

Word and Excel both always crash with the "save as" command, so are not
functioning on my primary account.

I've been able to save files successfully when moving and working with them on
the alternate account on my hard drive, then moving them back to the primary
account, but this is incredibly tedious.

Thanks.

This email is my business email -- Please do not email me about forum
matters unless you intend to pay!

 

[ebfinedesign]

Thanks for the reply. I wasn't able to find or delete #1 and #2, but I did delete the Office 2008 folder, and repaired the permissions. And it seems to have worked! Let's hope it lasts.

 

[John McGhie]

Yep, it will be fine now. 1) and 2) exist only on a computer that has been
updated from a previous version of Office. It is necessary to get them out
to prevent Word trying to re-use them.

Cheers

Thanks for the reply. I wasn't able to find or delete #1 and #2, but I did
delete the Office 2008 folder, and repaired the permissions. And it seems to
have worked! Let's hope it lasts.

This email is my business email -- Please do not email me about forum
matters unless you intend to pay!

 

[ebfinedesign]

It's back! As of yesterday, all Office 2008 products are crashing again. There was no "Office 2008" folder to delete, but I repaired permissions again (which took 2+ hours) to no avail.

Could you please suggest some options? Thanks!

 

[John McGhie]

If it came back, then "something" put it back, and we need to find out what
that is.

Chances are it is a different application program that you are running that
is interfering with Office's ability to generate its preferences.

The folder User/Library/Preferences/Microsoft/Office 2008 MUST be there, or
you are not running Office 2008. If you can't see it, chances are there's a
problem with the permissions for your User ID.

Please give us extensive detail about your system:

How many disks, how much memory, version and update level of OS X and
Office, list of programs running...

Cheers

It's back! As of yesterday, all Office 2008 products are crashing again. There
was no "Office 2008" folder to delete, but I repaired permissions again (which
took 2+ hours) to no avail.

Could you please suggest some options? Thanks!

--

The email below is my business email -- Please do not email me about forum
matters unless I ask you to; or unless you intend to pay!

John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410 | mailto:[email protected]

 

[ebfinedesign]

Hi again,

Today I tried re-installing Office 2008, and also all updates Auto Updater found. The Office 2008 folder is back. Problem not fixed.

Here's a snapshot of the system:

Model Name: iMac
  Model Identifier: iMac5,1
  System profile:

Processor Name: Intel Core 2 Duo
  Processor Speed: 2 GHz
  Number Of Processors: 1
  Total Number Of Cores: 2
  L2 Cache: 4 MB
  Memory: 1 GB
  Bus Speed: 667 MHz
  Boot ROM Version: IM51.0090.B09
  SMC Version (system): 1.8f2

External discs: 2 (1 backup, 1 archive — neither is always on)

Software:

[* = what is most likely running when Word is launched]

Apple stuff (Mail*, Utilities, iTunes*, iPhoto, etc.)
Adobe CS4*, CS3
Art Directors Toolkit 4
EPSON Scan
Fetch
Firefox*
MAMP
Ofoto Express
Parallels
QuickTime
RealPlayer
StuffIt
Thunderbird

3400+ fonts

Thanks again!

 

[CyberTaz]

That's your problem in a nutshell:

Memory: 1 GB

That's the minimum system requirement just for Snow Leopard... Without at
least 2 GB you've basically got a Krippled Kitten. Stuff even more in unless
you expect to just have tasks processed while your out to lunch.

Additionally, if you're trying to run any other apps, utilities, or system
processes it cuts down on available RAM & performance. Seriously, there's no
way 1 GB is going to effectively support *any* of the starred apps in your
list let alone more than one at a time. And 3400+ Fonts... Adobe Corp.
doesn't have that many.

Regards |:>)
Bob Jones
[MVP] Office:Mac