Office Professional 2007 Upgrade Problem

F

foxtrotter

I just bought a new computer yesterday. It came with MS Works. I needed
Office Pro. They sold me Office Pro 2007 Upgrade and said I could upgrade
Works. Well, so far, it's not working. I keep getting the message that the
upgrade cannot find a "qualifying product" on my computer. I found out on
MS's website that there is a problem with this, but it said if I downloaded
the fix, it would work. Well, I downloaded the fix, but I'm still getting the
same message and am still unable to download my upgrade. The store I bought
my computer from was not helpful. Any suggestions would be much appreciated.
 

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