Office Shuts down

[BeckyCT]

I installed Office 2004 for Mac Standard Edition onto my new Macbook
yesterday with no problem. However, every time I try to start a Word
document or work in Entourage, an error comes up within about thirty
seconds saying the application quit unexpectedly. When I try to reopen
it, the same thing occurs. Do I re-install Office or is there something
wrong with the software? (or could it be with the computer? so far all
other software has worked fine).

Thanks for the help

 

[CyberTaz]

Did you have the Office Test Drive or a prior version installed before
installing 2004? If so it is necessary to use the Remove Office utility to
remove those before installing '04 - just dragging items to the trash
*isn't* sufficient. If this is the case you will have to run the Remove
Office tool, then reinstall. Take a look at the bottom of this page for
instructions:

http://www.microsoft.com/mac/downloads.aspx?pid=download&location=/mac/downl
oad/office2004/office2004.xml&secid=4&ssid=1&flgnosysreq=True

If necessary, download the Test Drive, install, then Remove it.

After installing '04 (if the above doesn't apply) did you run Disk Utility -
Repair Disk Permissions? Needs be done after any installation/removal of
applications. Try logging out/in if necessary.

HTH |:>)
Bob Jones
[MVP] Office:Mac