Hi Laura and Ken,
Are you able to print when you start Word using the /a switch? Go to
Start/Run and run:
winword /a
Note the space before the forward slash.
If you are able to print then more than likely the cause is due to a
macro intercepting your Print commands.
First rule out a third-party add-in. Go to Tools/Templates and Add-Ins
and see if there are any global templates or add-ins listed. If so
they are located in one of your Startup folders.
The location of the Word\Startup folder can be found under
Tools/Options/File Locations and the Office\Startup folder can be
found in the Office installation path..
Take a look in each folder and if you find more than one file move
them one at a time and try duplicating the error after each file is
moved out of the folder until you determine which one is causing the
problem.
Second, the macros could be located in your Normal.dot. Locate
Normal.dot and rename it to OldNormal.dot. Word will create a new one
upon starting.
If this resolves the problem, any customizations can be copied to the
new Normal.dot via the Organizer (Tools/Templates and Add-Ins) Once
this is complete OldNormal.dot can be discarded. If the problem still
exists then you can delete the new Normal.dot and rename your
OldNormal.dot to Normal.dot.
--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.
~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP
Word FAQ:
http://mvps.org/word
TechTrax eZine:
http://mousetrax.com/techtrax/
MVP FAQ site:
http://mvps.org/