Office STILL won't launch on G5

[Diana_NC]

A month has passed since my original posting to this forum,
and I've been searching other forums and Web sites for
additional advice. I've read many helpful suggestions, but
nothing has worked to get the Office apps to launch on my
G5. I'm now running Panther OS 10.3.1.

To recap, none of the Office apps will launch on my new
dual 2ghz G5. I uninstalled (not just trashed) the "test
drive" version of Office that came with the computer.

I've tried installing the Office apps by both copying the
folder off the CD and using the installer.

I've run all the updaters up to 10.1.5.

I've repaired permissions endlessly.

I've followed all of the suggestions about the font
problems mentioned in Microsoft Knowledge Base Article
#313535 ("Office v.X Program Unexpectedly Quits After the
Splash Screen Appears"). There were no font duplications or
corruptions based on the exercises outlined in the article.
I could move all of the fonts in the specified locations
and still not be able to launch any of the Office apps.

The following appears in the "submit report" screen after
Word crashes, for example:

Date/Time: 2003-11-30 15:19:29 -0500
OS Version: 10.3.1 (Build 7C107)

Command: Microsoft Word (/Applications/Microsoft Office
X/Microsoft Word)
PID: 417
Thread: 0

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_INVALID_ADDRESS (0x0001) at 0x057dbe95

Thread 0 Crashed:
#0 0x96c407bc in
_Z16BoxFondATMStrikeP6FamRecP14FixedRectanglePl
(_Z16BoxFondATMStrikeP6FamRecP14FixedRectanglePl + 164)
#1 0x96c431c8 in
_Z17ExpandBoundingBoxP13FamRecPrivateP7FontRecs
(_Z17ExpandBoundingBoxP13FamRecPrivateP7FontRecs + 148)
#2 0x96c08b50 in
_Z28FOGetFamilyInstanceResourcesmtstssPP13FamRecPrivatePmPP7FontRecS2_Ps
(_Z28FOGetFamilyInstanceResourcesmtstssPP13FamRecPrivatePmPP7FontRecS2_Ps
+ 844)
#3 0x96c0fda4 in _eFOGetFamilyInstanceStrikeInfo
(_eFOGetFamilyInstanceStrikeInfo + 648)
#4 0x96c0faf8 in FOGetFamilyInstanceStrikeInfo
(FOGetFamilyInstanceStrikeInfo + 72)
#5 0x915a2a04 in ValidateFontFamilyStrike
(ValidateFontFamilyStrike + 44)
#6 0x915a297c in FindMatchingStrike (FindMatchingStrike
+ 432)
#7 0x9159db1c in CreateFontResult (CreateFontResult + 568)
#8 0x915a0a78 in GenerateFontResult (GenerateFontResult
+ 216)
#9 0x9156e780 in FMSwapFont (FMSwapFont + 920)
#10 0x915901a0 in RespondToFontRequest
(RespondToFontRequest + 56)
#11 0x91580850 in GetFontInfo (GetFontInfo + 116)
#12 0x0061e404 in 0x61e404
#13 0x0061e5a0 in 0x61e5a0
#14 0x0061f1f4 in 0x61f1f4
#15 0x005e0a5c in 0x5e0a5c
#16 0x0061f3c0 in 0x61f3c0
#17 0x005e0944 in 0x5e0944
#18 0x0202f1e0 in 0x202f1e0
#19 0x0202c820 in 0x202c820
#20 0x0202c6e0 in 0x202c6e0
#21 0x0202c668 in 0x202c668
#22 0x0202c5d8 in 0x202c5d8
#23 0x0202c5a8 in 0x202c5a8
#24 0x0202c580 in 0x202c580
#25 0x0202c510 in 0x202c510
#26 0x0202c1ec in 0x202c1ec
#27 0x0202bdb8 in 0x202bdb8
#28 0x0202b424 in 0x202b424
#29 0x0201ef18 in 0x201ef18
#30 0x0201ec18 in 0x201ec18
#31 0x0201cedc in 0x201cedc
#32 0x01021954 in 0x1021954
#33 0x0201cc28 in 0x201cc28

PPC Thread State:
srr0: 0x96c407bc srr1: 0x0200d030 vrsave:
0x00000000
cr: 0x48044444 xer: 0x20000000 lr: 0x96c40720 ctr:
0x00000000
r0: 0x0000000a r1: 0xbfffdbe0 r2: 0x057c4138 r3:
0x057c4104
r4: 0xbfffdca0 r5: 0xfed40000 r6: 0xfed40000 r7:
0x06a40000
r8: 0x044c0000 r9: 0x057c4182 r10: 0xffffffff r11:
0x00000898
r12: 0x018613d2 r13: 0x00000000 r14: 0x00000000 r15:
0x00002001
r16: 0xbfffdeec r17: 0x00000000 r18: 0xbfffdef4 r19:
0x00000000
r20: 0x00007d5f r21: 0x00000002 r22: 0x4c57464e r23:
0x00000003
r24: 0x00000001 r25: 0x057c499c r26: 0xbfffdca0 r27:
0x057c4104
r28: 0x057c4104 r29: 0x057c4140 r30: 0x00017d55 r31:
0x96c40720

 

[dominik]

Hi Diana,

i have had the same probelm, with more than one mac. Office X would
not work on my dual 2GHZ G5, the installer works correct, but when i
launch any micro$oft application, i get an error.

So here is what i did, i hope it would help you.

First I started my Mac with the Pather CD, an checked the file rights
with the Disk Utility Programm.

.... then i tried to start office....

on the first mac it worked. on the second, i have tried the following:

i added on the mac a new user, set admin rights to the User, and
logged on to the system.
Office is starting right.


cu

dominik

 

[Corentin Cras-Méneur [MVP]]

i added on the mac a new user, set admin rights to the User, and
logged on to the system.
Office is starting right.

This would tell me that the prefernces are corrupted in your account.
You should try moving the Microsoft folder in the preferences folder in
your account in another location and then try launching an Office app
again,


Corentin