Office stops at 40% when checking updates

[Vicente Lopes]

During all this weekend I have been trying to install
Office 2003 full and had a series of problems.

I was upgrading from Office 97 and in the beginning,
after installing Office 2003, Word, Excel and the others
would lock as soon as they started.

After several Office 2003 uninstall/install cycles and
the manual removal of the Office 97, following the
guidance from this forum and also the KB 304498, 830335,
and 295823, among others, I ran the Installer Cleanup
utility to clear the Office 2003 debis and now I have it
working.

I still cannot do Office update, as it always starts and
then stops at 40%, with the famous useless error message
about administrator rights and network problems.

Can anyone provide some help on how to make this update
process work?


Regards,
Vicente

 

[John Rivers]

Hi Vicnente,

I had the same 40% problem when I unstapled SP3 with Office 2003 and
FrontPage 2002. I've followed almost all of the KB articles and the advice
posted here to no avail. I have not seen anyone thus far post here that any
of these ideas actually work...with the exception of formatting a hard drive
and reinstall

John

 

[Vicente Lopes]

John:

Unfortunatelly, like you and others in this forum, I had
no choice but backup reformat and reinstall all the
programs to have this update to work.

When someone from Microsoft will shed some light on what
happens in those cases and how to fix it without loosing
many hours with a full format/install?


Vicente

 

[John Rivers]

Hi Vicente,

I fixed the problem in an earlier posted fix where I went into the registry
and changed the key Patches to Pactchesold and now everything is working
fine.

John

 

[CherylKC]

When I check my registry, I don't have any key named patches. Could this be contributing to the problem?

~C