Office sync/support issue

[Brixton_Atkinson-Banner]

Version: 2008
Operating System: Mac OS X 10.6 (Snow Leopard)

I have bought a new MacBook Pro and also Office 2008 Home&Student from the online apple store.
After a lot of fiddling I have got the plug-in so my Nokia E71 can sync to Entourage. Apart from the pictures that I have put in my contacts so I know who is calling(I know three John Banners). I could do this on my old PC using office for windows.
I tried to get on the microsoft support page for help with this but in order to get help I had to type in my product key. On the CD case it gives 3 product keys. None of these were the correct format to get past that stage.
So Question 1 how can I sync the pictures in my contacts to my phone?
Question 2 what do I use if I need to contact microsoft support?

 

[Rob Schneider]

Exactly what software provides the sync capability to your phone? I
suspect it is Nokia software? If this true, perhaps they are a better
source of help? I'm also puzzled about the reported need for you to
give product keys to get online support from Microsoft. What is the URL
to this site?

--rms

www.rmschneider.com

 

[Brixton_Atkinson-Banner]

I got the nokia plug in from
<http://europe.nokia.com/get-support-and-software/product-support/isync/compatibility-and-download>
THe web site that asked for my product key was
<https://support.microsoft.com/oas/d...ctList&c=SMC&ln=en-gb&prid=10162&gsaid=422192>

 

[Rob Schneider]

Interesting. I guess if the product ID you have does not work, then you
need to go back to whomever you bought it from and tell them they sold
you a product with a bad product ID. Or (and I did not enter my product
id), this web page determined that your are not eligible for "no-charge"
support?

However, the iSynch plug in software available from Nokia (or is it
Apple?), at the web page you referenced, is the software that controls
the sync. That, I think, is where you should be seeking assistance--not
Microsoft. It could be that they simply do not extract the photo from
the Entourage database.

I sync using iTunes and the Mac's Address book and an iPhone, and it
just works.

I guess what you should do is use Google to find where people are
writing about this.


--rms

www.rmschneider.com

 

[Diane Ross]

I tried to get on the microsoft support page for help with this but in order
to get help I had to type in my product key.

There is some confusion over the Product Key and Product ID.

The Product Key also called CD Key is on a yellow or bright orange sticker
on the CD package.

The Product ID is given during the Setup Assistant process. The Product ID
will look like this: 11111-130-0001111-12345). This is they key they want.

So Question 1 how can I sync the pictures in my contacts to my phone?

AFAIK, this function is not available.

 

[Corentin Cras-Méneur]

AFAIK, this function is not available.

Maybe from the system address book to the phone, but certainly not from
Entourage since Entourage doesn't sync them through Sync Services.

Corentin