Office Theme Becoming "Ugly" After Remote Desktop Used

[Ryan Rushing]

Hello all,

I am experiencing a problem in which Office 2007 switches to an ugly
"Windows 2000 classic" type view. Every single application is affected -
Word, Outlook, Excel, and PowerPoint. We have been able to link this to the
usage of Remote Desktop/Remote Assistance/SMS Remote Tools.

Reinstalling Office 2007 does not help and we have noticed this problem on 3
of our test machines so far. We are planning to do a rollout of Office 2007
next month and I am worried that many of our end users might run into
problems.

Any suggestions or advice on how we can fix this without having to reformat
would be greatly appreciated.

 

[Bob Buckland ?:-\)]

Hi Ryan,

Are you referring to the loss of color in the Office 2007 user interface?
The information here may help, posted recently by Rick Bridges while troubleshooting a similar issue:
~~~~~~~~~~~~~~~~
Rick Bridges: "Hopefully, this will save someone a few hours of frustration....

Problem: It was caused by Windows defaulting to the SMS Mirror Driver
instead of the ATI driver for the video card. The SMS Mirror Driver is
installed with the SMS Agent, it handles video acceleration for the SMS
Remote Control Agent.

Resolution: This can be fixed by opening Device Manager and removing or
disabling the SMS Mirror driver. Restarting the system then allows Windows to load using the correct video card driver.

The SMS Remote Control Agent still worked properly, and the Office 2007 now looks like it's supposed to look."
~~~~~~~~~~~~~~~~~~~~~~~~~~~

===========
Hello all,

I am experiencing a problem in which Office 2007 switches to an ugly
"Windows 2000 classic" type view. Every single application is affected -
Word, Outlook, Excel, and PowerPoint. We have been able to link this to the
usage of Remote Desktop/Remote Assistance/SMS Remote Tools.

Reinstalling Office 2007 does not help and we have noticed this problem on 3
of our test machines so far. We are planning to do a rollout of Office 2007
next month and I am worried that many of our end users might run into
problems.

Any suggestions or advice on how we can fix this without having to reformat
would be greatly appreciated.>>
--

Bob Buckland ?
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*

 

[Ryan Rushing]

Hi Bob,

This worked. Thank you so much!

Ryan