Office Udate Problem

J

Jim

From any office product I click "Check for Updates." This takes me to the
Office Down Load Site. When I click "Check for Updates" the progress bar
gets to about 55% and then I get the following error message:

Office Update is unable to check for updates Help

The Office Update site is unable to check for updates on this computer. This
may be happening because of one of the following reasons:

-You do not have administrative privileges for this computer.

-There is a network problem and the detection catalog used by the Office
Update site failed to download. Go back to the Downloads home page and try
running detection again.

-Windows Installer patch files (.MSP files) from previously applied Office
updates are missing from the \Windows\Installer hidden directory on your
computer. MSP files are stored on your computer after update installation
completes because they need to be referenced for future update operations.
If the files are missing you will not be able to apply Office updates. You
may also be unable to uninstall Office products as a result of the same
problem. Please contact Microsoft Product Support Services for assistance.

-You installed Office updates in the past and then upgraded from Windows
Installer version 1.0 to Windows Installer version 1.1. For more information
see the KB article Windows Installer May Prompt for Install Source if
Unavailable.

I see a fare amount of chatter that this is possibly a problem with the
website. Anyone have any informatiom?
 
E

Ed Pyle

I encountered the same problem. Tried to uninstall Office 2003 in order to
re-install. However cannot uninstall - get message to the effect that "The
installation source for this product in not available. Verify that the
source exists and that you can access it".

Anyone have any ideas on how to proceed?
 
J

Jim

This is what I did; it fixed the problem. You have to make sure to run the
cleanup utility on and reinstall every Office application or you will get
the failure message. In the process all my preferences were retained. It's a
little scary but it worked.
 

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