Office upate (11.2.5) downloaded but is not installed

[mrmasp]

I have got Office2004 for Mac. I tried updating the software, but after
downloading update 11.2.5 the update manager closes without installing.
Checking for updates again results in finding the update I already
downloaded without getting installed.

Does anyone know how to get the update installed?

M.

 

[Thomas Listner]

What is your current version?
I had some trouble like this yesterday, while I tried to install version
11.2.6. But there was a message to install version 11.2.5 before closing the
update manager, because I came from 11.2.3. May something like this be your
problem?

Greez,
Thomas

 

[Paul Berkowitz]

11.2.5 is a "cumulative" update: it will update any previous version of
Office 2004 (i.e. 11.x.x). But 11.2.6 is a tiny update to 11.2.5 that
updates just two files: it requires that you first update to 11.2.5, and
only then 11.2.6.

All this should be taken care of if you go to Help/Check for Updates in any
Office 2004 application - although this method will tell you (after it does
the downloading part) that you have to quit your open Office apps to
continue. Just do that when asked.

--
Paul Berkowitz
MVP MacOffice
Entourage FAQ Page: <http://www.entourage.mvps.org/faq/index.html>
AppleScripts for Entourage: <http://macscripter.net/scriptbuilders/>

Please "Reply To Newsgroup" to reply to this message. Emails will be
ignored.

PLEASE always state which version of Microsoft Office you are using -
**2004**, X or 2001. It's often impossible to answer your questions
otherwise.

 

[mrmasp]

Firts off, thanks for your efforts to help me out.

But, I am using the "check updates"-option in the help menu. Using the
option results in finding the 11.2.5 update, it is being downloaded.
The update is not installed however and I am not being asked to close
Office-apps that I have opened. After downloading the update using
Microsoft Autoupdate, the update screen just disappears.

I am not getting update 11.2.6 on my screen as I have not yet installed
11.2.5. so my problem is not about 11.2.6, only about 11.2.5

regards,

M.

 

[mrmasp]

I solved the problem by manually downloading the update from the
Microsoft website. It is being installed as I am typing this message.

 

[Michelle]

I had read this message only minutes before I went to apply the last two
updates (11.2.5 & 11.2.6)--just today. At first, I thought I was going to
have the same problem. It took the time that it needed to download the
file. Then it just seemed to hang on the last screen for awhile. The
download bar was filled to the end, but the install button hadn't actually
applied itself yet. I decided to just be patient and see how long it "sat"
there. It appeared to be doing nothing at all, but after several minutes,
it finally asked for my password so that it could authenticate. I entered
it and it finally asked me to shut down Entourage so that it could apply the
update.

Maybe it's possible that you clicked "cancel" because the program "seemed"
to be finished.

 

[AfC]

Hello. I have two accounts on my G5, one is an admin account, the there a
"working" with limited privileges one. I always update/upgrade software from
my admin account.

Until recently, my MS Office update engine was letting me know,
automatically, when updates were available. After Service Pack 2 that
stopped. Since then, I have tried to update "manually", by downloading the
updaters from MacTopia.

Odd thing no. 1 is that I get message now telling me that the updater cannot
find the correct files to update.

Odd thing no. 2 is that Word, Excel, Entourage and PPT all have different
update versions (ranging from 11.2 to 11.2.5) ...

Odd thing no. 3 is that the updater seems to work from my non-admin account.
It seems to work because it tells me that it is updating two items but when
it is "done" all previous versions in all the Office parts are ... The same!

Microsoft has historically not made sense with their error messages, always
written in Klingon. This is a new one though ... This time, the error
messages are in English but the behavior is nonsensical.

Any ideas?

Thank you.

AfC.

 

[PhilD]

Odd thing no. 1 is that I get message now telling me that the updater cannot
find the correct files to update.

That *may* be because the update has, in fact, already been applied, so
when it looks for the old version of whatever files it needs, it cannot
find them because they have already been updated. If you see what I
mean.

Odd thing no. 2 is that Word, Excel, Entourage and PPT all have different
update versions (ranging from 11.2 to 11.2.5) ...

That is normal. As someone else has stated, different parts of Office
have different versions. If, for example, Entourage is the only
application altered, this will be the only one with a change to version
level. Except when "they" forget to code an update to the version
number.


PhilD

 

[Barry Wainwright [MVP]]

Hello. I have two accounts on my G5, one is an admin account, the there a
"working" with limited privileges one. I always update/upgrade software from
my admin account.

Until recently, my MS Office update engine was letting me know,
automatically, when updates were available. After Service Pack 2 that
stopped. Since then, I have tried to update "manually", by downloading the
updaters from MacTopia.

In the Applications folder should be an application called "Microsoft
AutoUpdate.App" - start this up and see that it is set for automatic
checking.

Even without this, did 'check for updates' under the Help menu not find
anything.

Odd thing no. 1 is that I get message now telling me that the updater cannot
find the correct files to update.

In that case, you have probably already got a current version installed.

Odd thing no. 2 is that Word, Excel, Entourage and PPT all have different
update versions (ranging from 11.2 to 11.2.5) ...

That's normal - not every application file gets updated every time - often
it is only one of the linked libraries or support files.

Odd thing no. 3 is that the updater seems to work from my non-admin account.
It seems to work because it tells me that it is updating two items but when
it is "done" all previous versions in all the Office parts are ... The same!

There's probably some voodoo going on around system prefs here - I assume
the restricted account doesn't have write access to the Applications folder?

Microsoft has historically not made sense with their error messages, always
written in Klingon. This is a new one though ... This time, the error
messages are in English but the behavior is nonsensical.
Agreed!


Any ideas?

Look at this file:
/Applications/Microsoft Office 2004/Office/Microsoft Component Plugin

That should be at version 11.2.6, mod date 26/07/2006 - if it is, you are
up to date.