Office update 10.1.5 hangs

[Lance Cottrell]

I am running a Powerbook Titanium with OS 10.3.2
I have FileVault enabled on my home directory.

My office is patched to 10.1.4 and I am trying to upgrade to 10.1.5.

When I try to install, if I just start the install, or click on the "select
folder" button it searches forever and consumes all the system resources. It
takes minutes just to get the force quite window up and minutes more for the
force quit to take effect.

Is this common? What can I do to get the install to work. I am trying to
upgrade to stop a problem where Entourage will suddenly crash while
downloading messages. Once it starts it happens 100% of the time until I
manually log into the server and delete all the mail in my inbox.

-Lance

 

[Doug]

I'm seeing the same issues. Any solutions found yet?

 

[Mickey Stevens]

This happens because the Office updates use a VISE installer that has some
compatibility issues with Panther. Please see this Apple Knowledge Base
article for details and a workaround:
<http://docs.info.apple.com/article.html?artnum=107704>

 

[BevvyB]

HERE'S HOW I GOT IT TO WORK EASILY

Launch Terminal

In terminal run the command 'top'

This gives you a list of all the active processes

When you run the installer, the BOGUS process which screws everything
up is called WEBDAV and you can see it appear in the terminal list

Look at the ID number of WEBDAV

In the Terminal type kill (the id number of webdav)

For instance >kill 594

the installer will then continue on its way

it works!

 

[Corentin Cras-Méneur [MVP]]

HERE'S HOW I GOT IT TO WORK EASILY

Launch Terminal

In terminal run the command 'top'

This gives you a list of all the active processes

When you run the installer, the BOGUS process which screws everything
up is called WEBDAV and you can see it appear in the terminal list

Webdav is usually the process bringing your iDisk on the Desktop on
MacOS 10.3.

The problem is not really webdav itself, it's more the fact that the
iDisk is mounted. The updater sees it as a disk and searches it for
files to update. Since the iDisk is not that fast, the updater *appears*
to be frozen. If you wait a really really long time, it usually goes
through (at least on my Mac).

One option is to unmount the iDisk (r simply disconnect from the
web/network) before you launch the updater.


Corentin