Office Update and Registry Errors ?

[frobisher]

I am running Office 2003 Professional and have tried many times to install
Office Updates but they always fail. I am getting desperate because I cannot
install even the vital security updates !
Most of the steps in MS articles have been tried but unfortunately I don't
have the original CD so there are some which I cannot try.

Does anyone know what the following error log text means ?
"Expected product {901C0409-6000-11D3-8CFE-0150048383C9}, found product
{90110409-6000-11D3-8CFE-0150048383C9}."

This appears on all error logs for all installation attempts.
Do I have a registry problem and how can I resolve this if I do ?

I have not had the computer from 'new' but the Office 2003 pro was installed
when I first bought it.
Another point is that up to March last year I was able to install security
updates.
I think something happened after that which now causes installation failure
and I'm hoping the info in the error log file will hold the key to fixing the
problem.
Any ideas ?

Thanks for your help
frobisher

 

[Peter Foldes]

See if this helps:

http://support.microsoft.com/default.aspx?scid=kb;en-us;304498

If not then try this below


1st Rename Office subkeys


Note: Removing the following registry keys may reset customized user
settings for your Microsoft Office programs.


1. Close all the applications.
2. Click on Start->Run, type in REGEDIT and click on OK.
3. Locate and select the following registry subkeys:


HKEY_CURRENT_USER\Software\Microsoft\Office\11.0
HKEY_LOCAL_MACHINE\Software\Microsoft\Office\11.0


4. Right click on 11.0 and rename them to Old11.
5. Close the Registry Editor.


2nd. Detect and Repair Office 2003


1. On the Windows taskbar, click Start, point to and click Control Panel.
2. Double-click Add/Remove Programs.
3. Click Change/Remove Programs on the left pane.
4. Highlight Microsoft Office Professional Edition 2003 on the right pane
and click Change.
5. Insert the correct version of CD when it requires.
6. Select "Reinstall and Repair" and click Next.
7. Select "Detect and Repair errors in my Office installation".
8. Click Install and wait the process to end.


3rd. Install the Updates

 

[frobisher]

Thanks for your reply Peter.
I have tried most of the steps before without success. As I said, I do not
have the original CD so I can't try the "Detect and Repair Office 2003"
solution. Is there anything else I can do ?
Does the error log entry mean anything to you ?
"Expected product {901C0409-6000-11D3-8CFE-0150048383C9}, found product
{90110409-6000-11D3-8CFE-0150048383C9}."

Regards
frobisher

 

[Milly Staples [MVP - Outlook]]

Why don't you have the original CDs? If lost, you can request a replacement.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, frobisher asked:

| Thanks for your reply Peter.
| I have tried most of the steps before without success. As I said, I
| do not have the original CD so I can't try the "Detect and Repair
| Office 2003" solution. Is there anything else I can do ?
| Does the error log entry mean anything to you ?
| "Expected product {901C0409-6000-11D3-8CFE-0150048383C9}, found
| product {90110409-6000-11D3-8CFE-0150048383C9}."
|
| Regards
| frobisher
|
| "Peter Foldes" wrote:
|
|| See if this helps:
||
|| http://support.microsoft.com/default.aspx?scid=kb;en-us;304498
||
|| If not then try this below
||
||
|| 1st Rename Office subkeys
||
||
|| Note: Removing the following registry keys may reset customized user
|| settings for your Microsoft Office programs.
||
||
|| 1. Close all the applications.
|| 2. Click on Start->Run, type in REGEDIT and click on OK.
|| 3. Locate and select the following registry subkeys:
||
||
|| HKEY_CURRENT_USER\Software\Microsoft\Office\11.0
|| HKEY_LOCAL_MACHINE\Software\Microsoft\Office\11.0
||
||
|| 4. Right click on 11.0 and rename them to Old11.
|| 5. Close the Registry Editor.
||
||
|| 2nd. Detect and Repair Office 2003
||
||
|| 1. On the Windows taskbar, click Start, point to and click Control
|| Panel.
|| 2. Double-click Add/Remove Programs.
|| 3. Click Change/Remove Programs on the left pane.
|| 4. Highlight Microsoft Office Professional Edition 2003 on the right
|| pane
|| and click Change.
|| 5. Insert the correct version of CD when it requires.
|| 6. Select "Reinstall and Repair" and click Next.
|| 7. Select "Detect and Repair errors in my Office installation".
|| 8. Click Install and wait the process to end.
||
||
|| 3rd. Install the Updates
||
||
||
|| --
|| Peter
||
|| Please Reply to Newsgroup for the benefit of others
|| Requests for assistance by email can not and will not be
|| acknowledged.
||
||
||| I am running Office 2003 Professional and have tried many times to
||| install Office Updates but they always fail. I am getting desperate
||| because I cannot install even the vital security updates !
||| Most of the steps in MS articles have been tried but unfortunately
||| I don't have the original CD so there are some which I cannot try.
|||
||| Does anyone know what the following error log text means ?
||| "Expected product {901C0409-6000-11D3-8CFE-0150048383C9}, found
||| product {90110409-6000-11D3-8CFE-0150048383C9}."
|||
||| This appears on all error logs for all installation attempts.
||| Do I have a registry problem and how can I resolve this if I do ?
|||
||| I have not had the computer from 'new' but the Office 2003 pro was
||| installed when I first bought it.
||| Another point is that up to March last year I was able to install
||| security updates.
||| I think something happened after that which now causes installation
||| failure and I'm hoping the info in the error log file will hold the
||| key to fixing the problem.
||| Any ideas ?
|||
||| Thanks for your help
||| frobisher

 

[frobisher]

I have not had the computer from 'new' but the Office 2003 pro was already
installed when I bought it. I got no CD's with the computer.

Why don't you have the original CDs? If lost, you can request a replacement.

--Â
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, frobisher asked:

| Thanks for your reply Peter.
| I have tried most of the steps before without success. As I said, I
| do not have the original CD so I can't try the "Detect and Repair
| Office 2003" solution. Is there anything else I can do ?
| Does the error log entry mean anything to you ?
| "Expected product {901C0409-6000-11D3-8CFE-0150048383C9}, found
| product {90110409-6000-11D3-8CFE-0150048383C9}."
|
| Regards
| frobisher
|
| "Peter Foldes" wrote:
|
|| See if this helps:
||
|| http://support.microsoft.com/default.aspx?scid=kb;en-us;304498
||
|| If not then try this below
||
||
|| 1st Rename Office subkeys
||
||
|| Note: Removing the following registry keys may reset customized user
|| settings for your Microsoft Office programs.
||
||
|| 1. Close all the applications.
|| 2. Click on Start->Run, type in REGEDIT and click on OK.
|| 3. Locate and select the following registry subkeys:
||
||
|| HKEY_CURRENT_USER\Software\Microsoft\Office\11.0
|| HKEY_LOCAL_MACHINE\Software\Microsoft\Office\11.0
||
||
|| 4. Right click on 11.0 and rename them to Old11.
|| 5. Close the Registry Editor.
||
||
|| 2nd. Detect and Repair Office 2003
||
||
|| 1. On the Windows taskbar, click Start, point to and click Control
|| Panel.
|| 2. Double-click Add/Remove Programs.
|| 3. Click Change/Remove Programs on the left pane.
|| 4. Highlight Microsoft Office Professional Edition 2003 on the right
|| pane
|| and click Change.
|| 5. Insert the correct version of CD when it requires.
|| 6. Select "Reinstall and Repair" and click Next.
|| 7. Select "Detect and Repair errors in my Office installation".
|| 8. Click Install and wait the process to end.
||
||
|| 3rd. Install the Updates
||
||
||
|| --
|| Peter
||
|| Please Reply to Newsgroup for the benefit of others
|| Requests for assistance by email can not and will not be
|| acknowledged.
||
|| ||| I am running Office 2003 Professional and have tried many times to
||| install Office Updates but they always fail. I am getting desperate
||| because I cannot install even the vital security updates !
||| Most of the steps in MS articles have been tried but unfortunately
||| I don't have the original CD so there are some which I cannot try.
|||
||| Does anyone know what the following error log text means ?
||| "Expected product {901C0409-6000-11D3-8CFE-0150048383C9}, found
||| product {90110409-6000-11D3-8CFE-0150048383C9}."
|||
||| This appears on all error logs for all installation attempts.
||| Do I have a registry problem and how can I resolve this if I do ?
|||
||| I have not had the computer from 'new' but the Office 2003 pro was
||| installed when I first bought it.
||| Another point is that up to March last year I was able to install
||| security updates.
||| I think something happened after that which now causes installation
||| failure and I'm hoping the info in the error log file will hold the
||| key to fixing the problem.
||| Any ideas ?
|||
||| Thanks for your help
||| frobisher

 

[Peter Foldes]

Afaik you have no choice but to get Office 2003 CD's.Depending which version of Off2003 is installed you might find it on EBay or similar. Aside from that you can try and get one from the OEM supplier that built the computer

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

I have not had the computer from 'new' but the Office 2003 pro was already
installed when I bought it. I got no CD's with the computer.

Why don't you have the original CDs? If lost, you can request a replacement.

--Â
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, frobisher asked:

| Thanks for your reply Peter.
| I have tried most of the steps before without success. As I said, I
| do not have the original CD so I can't try the "Detect and Repair
| Office 2003" solution. Is there anything else I can do ?
| Does the error log entry mean anything to you ?
| "Expected product {901C0409-6000-11D3-8CFE-0150048383C9}, found
| product {90110409-6000-11D3-8CFE-0150048383C9}."
|
| Regards
| frobisher
|
| "Peter Foldes" wrote:
|
|| See if this helps:
||
|| http://support.microsoft.com/default.aspx?scid=kb;en-us;304498
||
|| If not then try this below
||
||
|| 1st Rename Office subkeys
||
||
|| Note: Removing the following registry keys may reset customized user
|| settings for your Microsoft Office programs.
||
||
|| 1. Close all the applications.
|| 2. Click on Start->Run, type in REGEDIT and click on OK.
|| 3. Locate and select the following registry subkeys:
||
||
|| HKEY_CURRENT_USER\Software\Microsoft\Office\11.0
|| HKEY_LOCAL_MACHINE\Software\Microsoft\Office\11.0
||
||
|| 4. Right click on 11.0 and rename them to Old11.
|| 5. Close the Registry Editor.
||
||
|| 2nd. Detect and Repair Office 2003
||
||
|| 1. On the Windows taskbar, click Start, point to and click Control
|| Panel.
|| 2. Double-click Add/Remove Programs.
|| 3. Click Change/Remove Programs on the left pane.
|| 4. Highlight Microsoft Office Professional Edition 2003 on the right
|| pane
|| and click Change.
|| 5. Insert the correct version of CD when it requires.
|| 6. Select "Reinstall and Repair" and click Next.
|| 7. Select "Detect and Repair errors in my Office installation".
|| 8. Click Install and wait the process to end.
||
||
|| 3rd. Install the Updates
||
||
||
|| --
|| Peter
||
|| Please Reply to Newsgroup for the benefit of others
|| Requests for assistance by email can not and will not be
|| acknowledged.
||
||
||| I am running Office 2003 Professional and have tried many times to
||| install Office Updates but they always fail. I am getting desperate
||| because I cannot install even the vital security updates !
||| Most of the steps in MS articles have been tried but unfortunately
||| I don't have the original CD so there are some which I cannot try.
|||
||| Does anyone know what the following error log text means ?
||| "Expected product {901C0409-6000-11D3-8CFE-0150048383C9}, found
||| product {90110409-6000-11D3-8CFE-0150048383C9}."
|||
||| This appears on all error logs for all installation attempts.
||| Do I have a registry problem and how can I resolve this if I do ?
|||
||| I have not had the computer from 'new' but the Office 2003 pro was
||| installed when I first bought it.
||| Another point is that up to March last year I was able to install
||| security updates.
||| I think something happened after that which now causes installation
||| failure and I'm hoping the info in the error log file will hold the
||| key to fixing the problem.
||| Any ideas ?
|||
||| Thanks for your help
||| frobisher

 

[frobisher]

Ok thanks Peter.

Afaik you have no choice but to get Office 2003 CD's.Depending which version of Off2003 is installed you might find it on EBay or similar. Aside from that you can try and get one from the OEM supplier that built the computer

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

I have not had the computer from 'new' but the Office 2003 pro was already
installed when I bought it. I got no CD's with the computer.

Why don't you have the original CDs? If lost, you can request a replacement.

--Â
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, frobisher asked:

| Thanks for your reply Peter.
| I have tried most of the steps before without success. As I said, I
| do not have the original CD so I can't try the "Detect and Repair
| Office 2003" solution. Is there anything else I can do ?
| Does the error log entry mean anything to you ?
| "Expected product {901C0409-6000-11D3-8CFE-0150048383C9}, found
| product {90110409-6000-11D3-8CFE-0150048383C9}."
|
| Regards
| frobisher
|
| "Peter Foldes" wrote:
|
|| See if this helps:
||
|| http://support.microsoft.com/default.aspx?scid=kb;en-us;304498
||
|| If not then try this below
||
||
|| 1st Rename Office subkeys
||
||
|| Note: Removing the following registry keys may reset customized user
|| settings for your Microsoft Office programs.
||
||
|| 1. Close all the applications.
|| 2. Click on Start->Run, type in REGEDIT and click on OK.
|| 3. Locate and select the following registry subkeys:
||
||
|| HKEY_CURRENT_USER\Software\Microsoft\Office\11.0
|| HKEY_LOCAL_MACHINE\Software\Microsoft\Office\11.0
||
||
|| 4. Right click on 11.0 and rename them to Old11.
|| 5. Close the Registry Editor.
||
||
|| 2nd. Detect and Repair Office 2003
||
||
|| 1. On the Windows taskbar, click Start, point to and click Control
|| Panel.
|| 2. Double-click Add/Remove Programs.
|| 3. Click Change/Remove Programs on the left pane.
|| 4. Highlight Microsoft Office Professional Edition 2003 on the right
|| pane
|| and click Change.
|| 5. Insert the correct version of CD when it requires.
|| 6. Select "Reinstall and Repair" and click Next.
|| 7. Select "Detect and Repair errors in my Office installation".
|| 8. Click Install and wait the process to end.
||
||
|| 3rd. Install the Updates
||
||
||
|| --
|| Peter
||
|| Please Reply to Newsgroup for the benefit of others
|| Requests for assistance by email can not and will not be
|| acknowledged.
||
|| ||| I am running Office 2003 Professional and have tried many times to
||| install Office Updates but they always fail. I am getting desperate
||| because I cannot install even the vital security updates !
||| Most of the steps in MS articles have been tried but unfortunately
||| I don't have the original CD so there are some which I cannot try.
|||
||| Does anyone know what the following error log text means ?
||| "Expected product {901C0409-6000-11D3-8CFE-0150048383C9}, found
||| product {90110409-6000-11D3-8CFE-0150048383C9}."
|||
||| This appears on all error logs for all installation attempts.
||| Do I have a registry problem and how can I resolve this if I do ?
|||
||| I have not had the computer from 'new' but the Office 2003 pro was
||| installed when I first bought it.
||| Another point is that up to March last year I was able to install
||| security updates.
||| I think something happened after that which now causes installation
||| failure and I'm hoping the info in the error log file will hold the
||| key to fixing the problem.
||| Any ideas ?
|||
||| Thanks for your help
||| frobisher