Office Update doesn't recognize my IE6 browser

[R. C. White]

For the past few weeks, when I try to visit OfficeUpdate, it says that I'm
using an unsupported Web browser. This is incorrect, since I'm using WinXP
Pro including, obviously, IE6 - all up-to-date according to Windows Update
today. If I persist, I reach another screen which accuses me of using a
Mac!

After trying several other things, I've now disabled Norton Internet
Security 2004 temporarily. This lets me get past the "gatekeeper" into the
Office Update site. I then enabled NIS and the patches downloaded and
installed, although there were some pauses while it scanned the files.

Does anybody know the proper settings for NIS 2004 so that I don't have to
use this disable/enable workaround?

RC

 

[Jerome T. Czeikus]

Remove it.

 

[Harry Paratestes]

I have same problem but use an older version of NIS. In
NIS, go to Advanced Options. Create a special entry for
the OU website and under Browser Privacy drop-down,
select 'Allow' instead of 'Block'. This will create an
exception rule for OU, without having to temporarily
disabling NIS.

HP

 

[R. C. White]

Hi, Harry.

I tried that. In NIS 2004, I worked my way through Symantec's maze on this
path: I clicked Personal Firewall | Configure | Advanced | General. Then
Add | Permit | Connections To and From Other Computers | Add | and put
office.microsoft.com into the box. Then I checked TCP and UDP, gave the
rule a name and OKed my way out. Next time I visited that site, it again
told me I need to get a supported browser.

So I disabled NIS and got the latest update, then enabled NIS again.

Symantec REALLY needs to work on this! :^{ Or at least tell me (and
everybody else) how to configure their program. And don't make me go
looking for the answer; put it out where it's easy to find.

RC

 

[Harry Paratestes]

I'm on travel now, so can't duplicate your steps. But, the problem still
sounds like NIS is enforcing Browser Privacy somewhere. Maybe NIS 2004 menu
is a bit different than the version I'm using. I don't think you need to go
to the level of tweaking TCP & UDP rules. For now, all I can offer is to
scour the NIS settings for something like Browser Privacy and see if you can
turn it off.


HP sends