Office Update Error

D

dc_fan

Error! Unable to check for updates on this computer Help

The Office Update site is unable to check for updates on
this computer. This may be happening because of one of the
following reasons:

You do not have administrative privileges for this
computer.
There is a network problem and the detection catalog used
by the Office Update site failed to download. Go back to
the Downloads home page and try running detection again.
Windows Installer patch files (.MSP files) from previously
applied Office updates are missing from the
\Windows\Installer hidden directory on your computer. MSP
files are stored on your computer after update
installation completes because they need to be referenced
for future update operations. If the files are missing you
will not be able to apply Office updates. You may also be
unable to uninstall Office products as a result of the
same problem. Please contact Microsoft Product Support for
assistance.
You installed Office updates in the past and then upgraded
from Windows Installer version 1.0 to Windows Installer
version 1.1. For more information see the KB article
Windows Installer May Prompt for Install Source if
Unavailable.



I am running Windows 98 SE. I tried to uninstall Office
and got an error message: "This patch could not be opened.
Verify that the patch package exists and that you have
access to it, or contact the application vendor to verify
that this is a valid windows installer patch program."


How do I fix this?
 
F

Frank

Had same error. Tried MSICUU.EXE, but it did not list office XP. Tried
rollback and tried repair of Office XP. No Luck. Finally deleted Office XP
and reinstalled. All upgrades now work. Good Luck
 
M

Michael E. Barry

I am getting the same error message. Please advise how
you do the roll back since the system will not read the
Office XP disc to allow me to re-install. Thanks, meb
 
R

Randy

-----Original Message-----
I am getting the same error message. Please advise how
you do the roll back since the system will not read the
Office XP disc to allow me to re-install. Thanks, meb Finally
deleted Office XP of missing also Support
.
I am getting the same error with Windows SP Pro OS and
Office XP Pro. KB articles talk about using cleanup
utility, but say it does not work on version 2.0 or
later. Imagine my surprise to find the version that does
not work is later than version 2. even when I went to the
OFFXP link for cleanup utility, it says, not supported on
Office XP versions...
Then it tells you to contact product support for
assistance.
 
R

Rolando E Creagh, MD FACS

If you look at the logs created by this failures In XP (should be in TEMP)
you will see that the scan is stoping after looking for either WinWordop.msi
or msconvop.msp. I fail to find this two files anywhere, even in a computer
with an Office Xp which is able to connect and be scan succesfully by Office
Update. Very strange...

I have tried nearly all of the previously mentioned cures without succes, in
two disimilar computers with the same problem. One with W2K/SP4 plus Office
Premium 2000/SP3 and another one with XP/SP1 plus Office XP/SP2. This
started after each one received the instalation of the appropriate version
of four hotfixes (kb822036, kb824934, kb826293, kb824938) in early
September, after dowloading them.
I could not repair, reinstall or uninstall Office. But it was working great!
The Windows Install Clean up will list Office in W2K but not in XP. Is
somethig about the Installer been above version 2 I think.
Since my Windows Update was working quite normally, it did not seams logical
to mess with it, when there was also an OfficeUpdate directory. But, what do
I know....

This is what worked for me.
There is a utility name msizap.exe from Support\Tools\Suptools.msi, which
are located in
the XP CD. It is also present on the same place for W2K. Be aware that there
is a new Support tools 4 for W2K/SP4.
You must install them (all), if you have not. There is a setup.exe
Them you have to look for the GUID of the program you want to uninstall,
with RegEdit at:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall.
The GUID are the long numbers you will see. Click on each one, until you
find the owner in the Rt panel .
I would save a security copy of the registry. Saving the key is not enough,
and I am not sure a restore point is sufficient. Delete nothing with
RegEdit!!!!!
Then, in the Command Window (CMD) you will type:

<path>\msizap.exe T! {GUID}.

My GUID for Office XP was:
{91110409-6000-11D3-8CFE-0050048383C9}
Not sure if yours will be the same.
This is executed quite rapidly and will errase all the registry entries for
the selected program (Office XP), creating a log file in TEMP. The Windows
Install Clean up will work the same way, but you need not get the GUID. But
it will not work under XP.
Do not errase the Office directories. Just reinstall in the same location.
If you do not use the default location in Program Files/Microsoft Office (I
do not), it might not give you the choise. Such happened to me under W2K.
Let it install it and once done, uninstall and erase the directory in
Program Files. At this point you will be able to do a full new install were
you had it before.
Before using Office Update, delete the directory in Program files. It will
be created new.
After than, all you need to do is reaply the SP packs and hotfixes (with
Office Update). It took me some 2:30 hours and all my configurations were
saved.
After all I search since the last month, that is not too bad.
By the way, the office update does work perfectly now.
Cheers & Good luck


Cheers
 

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