Office Update for OS-X (10.4.7)

[scott-pwfb]

Anyone know if/when there will be a release so users can update Office
2004 for MAC that will work with Tiger, 10.4.7?

I have been unable to take advantage of any of the Office updates for
quite awhile since according to Microsoft on May 28, 2006 this was a
known issue for Apple and so far there seems to be no fixes.

Thanks, Scott

 

[Barry Wainwright [MVP]]

Anyone know if/when there will be a release so users can update Office
2004 for MAC that will work with Tiger, 10.4.7?

I have been unable to take advantage of any of the Office updates for
quite awhile since according to Microsoft on May 28, 2006 this was a
known issue for Apple and so far there seems to be no fixes.

Thanks, Scott

What issue?

I and many, many others are using 10.4.7 with Office 2004.

 

[jeduffy1]

Anyone know if/when there will be a release so users can update Office
2004 for MAC that will work with Tiger, 10.4.7?

I have been unable to take advantage of any of the Office updates for
quite awhile since according to Microsoft on May 28, 2006 this was a
known issue for Apple and so far there seems to be no fixes.

Thanks, Scott

I haven't had any problems with the updates. I am on 10.4.7 and
updated MS Office 2004 for the mac just last week and it's working fine.

 

[CyberTaz]

No idea what "known issue" you refer to, but have been using 2004 (11.2.3)
in OS X (10.4.7) for months with no problems. There are always a few flaws
to be worked out, but this combination seems to be a trouble-free as any
I've ever undergone.

Perhaps if you'd be more specific about the suspected problem & what MS
'announcement' someone may be able to clarify the issue for you.

Regards |:>)
Bob Jones
[MVP] Office:Mac

 

[scott-pwfb]

Glad that you guys are able to do the updates as many of us can
not!!!!!

If you search under my name (scott gingold) you will see two different
posts (besides this one) over the last 4 to 5 months. In a nutshell
though, I am pasting both the error message below, which I still get
today, as well as the official email back from Microsoft.

ERROR:

"The installer could not locate the correct version of the software
required to install this update. See the Read Me file included with
this installer to determine if your software meets the requirments for
this update".

MICROSOFT RESPONSE:

From:

scott-pwfb - view profile
Date:

Sun, May 28 2006 11:56 am
Email:

"scott-pwfb" <[email protected]>
Groups:

microsoft.public.mac.office
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No apologies needed Michel, I truly appreciate all of your efforts!
What I do find troubling is that this is a "known issue" yet the Level
1 M.S. reps don't know about it! Apparently its related to Tiger. I am
pasting below the follow-up email I received from M.S. Now the question

is how do I reach Apple to convey this without paying for support?
Here is a summary of the key points of the case for your records.
Remove and reinstall Microsoft Auto-Updater. 
Cannot Auto-Update.

Cannot remove software with Remove Tool. 
Manually removed
software. 
Saved Main Identity and removed MUD folder. 
Cannot
empty trash because several items are in use. Restarted 
computer.

Emptied trash. 
Re-installed Office 2004. 
Installed the
Updates. 
Will not install. 
Turned off Norton Antivirus. 
Turned
off Firewall. 
Cannot install updates. 
Start in Safe Boot.

Cannot start in Safe Boot. 
Manually downloaded the updateand it
cannot find the software. 
Called Tier 2 - Glenn - indicates it is an
known issue. 
Referred to Apple.
This solution has resolved the issue.
- Show quoted text -

 

[CyberTaz]

Hi Scott -

I sincerely appreciate your dilemma, but am afraid I have little to offer. I
don't doubt that it is real for you, but have seen very few reports of
similar problem here & nothing in Apple discussions.

The fragmented thread is hard to follow, so forgive me if this has been
supplied, but I see no reference to the specs of the system involved. Any
details about Mac model (is it an IntelMac), RAM, etc. could help. The fact
that you cannot boot in Safe Mode further suggests that the issue could be
more Apple hardware-specific. There is nothing about Office that should
prevent a safe boot. I can't help but believe that there are multiple
factors at play here. Have you used Disk Utility - Verify Disk (not Disk
Permissions) to see if there may be a problem with file structure?

The one thing that I can suggest that _may_ help - have you tried running
the update with the Office 2004 source disk in the drive? That might enable
the recognition. If it succeeds, perhaps future updates will go more
smoothly.

Regards |:>)
Bob Jones
[MVP] Office:Mac

Glad that you guys are able to do the updates as many of us can
not!!!!!

If you search under my name (scott gingold) you will see two different
posts (besides this one) over the last 4 to 5 months. In a nutshell
though, I am pasting both the error message below, which I still get
today, as well as the official email back from Microsoft.

ERROR:

"The installer could not locate the correct version of the software
required to install this update. See the Read Me file included with
this installer to determine if your software meets the requirments for
this update".

MICROSOFT RESPONSE:

From:

scott-pwfb - view profile
Date:

Sun, May 28 2006 11:56 am
Email:

"scott-pwfb" <[email protected]>
Groups:

microsoft.public.mac.office
Not yet rated
Rating:
 
show options

Reply | Reply to Author | Forward | Print | Individual Message | Show
original | Remove | Report Abuse | Find messages by this author

No apologies needed Michel, I truly appreciate all of your efforts!
What I do find troubling is that this is a "known issue" yet the Level
1 M.S. reps don't know about it! Apparently its related to Tiger. I am
pasting below the follow-up email I received from M.S. Now the question

is how do I reach Apple to convey this without paying for support?
Here is a summary of the key points of the case for your records.
Remove and reinstall Microsoft Auto-Updater. Cannot Auto-Update.

Cannot remove software with Remove Tool.
Manually removed

software.

Saved Main Identity and removed MUD folder.
Cannot

empty trash because several items are in use. Restarted computer.

Emptied trash.
Re-installed Office 2004.
Installed the

Updates.

Will not install.
Turned off Norton Antivirus.
Turned

off Firewall.

Cannot install updates.
Start in Safe Boot.Cannot start in Safe Boot.
Manually downloaded the update and it

cannot find the software.

Called Tier 2 - Glenn - indicates it is an

 

[scott-pwfb]

Thanks Bob.

Yes, I have tried ALL of the methods you suggested, all to no avail.

As for my system, powerbook, G4-12", 1.25GB RAM, 1.33GHz processor and
75GB HD (31.65GB free) on MAC OX-X, Version 10.4.7

There may not be many reports here of my situation or in Apple forums,
but, I am building a list of people I know offline who have the same
dilema. Right now its around 33 people. No fluke, somewhere a real
Apple/MS problem.

....Scott

 

[CyberTaz]

I appreciate the feedback... [Un]Fortunately there is nothing in the config
that looks suspicious, although some might suspect faulty RAM - and I have
seen it cause seemingly unrelated issues.

It may well be worth your time to post the problem to Apple Discussions
Forum. I would suggest you start here:

http://discussions.apple.com/forum.jspa?forumID=758

But you will have to register a (free) user log-in to post there if you
don't already have one.

Regards |:>)
Bob Jones
[MVP] Office:Mac

 

[scott-pwfb]

Thanks Bob, I will consider trying that. For what its worth, I am
sitting in a Panera Bread Factory Restaurant (free WiFi) right now. In
addition to my son on his powerbook, there are 3 other MAC (2
powerbook, 1 iMac) users here. Besides my son and I, 2 of these users
have the same problem that I am reporting with trying to update MS
Office. 4 users with the exact same problem. Not exactly a coincidence
I think.

I appreciate the feedback... [Un]Fortunately there is nothing in the config
that looks suspicious, although some might suspect faulty RAM - and I have
seen it cause seemingly unrelated issues.

It may well be worth your time to post the problem to Apple Discussions
Forum. I would suggest you start here:

http://discussions.apple.com/forum.jspa?forumID=758

But you will have to register a (free) user log-in to post there if you
don't already have one.

Regards |:>)
Bob Jones
[MVP] Office:Mac

Thanks Bob.

Yes, I have tried ALL of the methods you suggested, all to no avail.

As for my system, powerbook, G4-12", 1.25GB RAM, 1.33GHz processor and
75GB HD (31.65GB free) on MAC OX-X, Version 10.4.7

There may not be many reports here of my situation or in Apple forums,
but, I am building a list of people I know offline who have the same
dilema. Right now its around 33 people. No fluke, somewhere a real
Apple/MS problem.

...Scott

 

[Kurt]

Thanks Bob, I will consider trying that. For what its worth, I am
sitting in a Panera Bread Factory Restaurant (free WiFi) right now. In
addition to my son on his powerbook, there are 3 other MAC (2
powerbook, 1 iMac) users here. Besides my son and I, 2 of these users
have the same problem that I am reporting with trying to update MS
Office. 4 users with the exact same problem. Not exactly a coincidence
I think.

Might be the bread yeast...

 

[Good Will]

I had the same problem with my G4 powerbook 867mhz. with system 10.4.7
I have also a LaCie drive / firewire and discovered that the problem
is there, since i have
it connected to my powerbook.
So i solved today the problem as follows:
I copied the whole folder " Office 2004" onto the LaCie disk.
Downloaded the 11.2.5 update, copied it also onto the LaCie disk.
Then tried to update from the LaCie - it worked and did what it was
supposed to do.
Then i copied the whole updated "Office 2004" folder from the LaCie
back to my apps folder on the powerbook harddrive.

Just fine and clean now...and it works.

Hope that´ll help anyone..

cheers

Good Will

 

[Mark O'Brien]

Wait...somebody brought their iMac to a Panera???