office update is unable to check for updates

[David Sherman]

I am unable to download the latest Office updates. I was able to get
the Outlook 2003 spam filters on 5/12/05 and the previous updates in
April.

I am trying to resolve this:

The Office Update site is unable to check for updates on this
computer. This may be happening because of one of the following
reasons:

You do not have administrative privileges for this computer.
There is a network problem and the detection catalog used by the
Office Update site failed to download. Go back to the Downloads home
page and try running detection again.
Windows Installer patch files (.MSP files) from previously applied
Office updates are missing from the \Windows\Installer hidden
directory on your computer. MSP files are stored on your computer
after update installation completes because they need to be referenced
for future update operations. If the files are missing you will not be
able to apply Office updates. You may also be unable to uninstall
Office products as a result of the same problem. Please contact
Microsoft Product Support Services for assistance.
You installed Office updates in the past and then upgraded from
Windows Installer version 1.0 to Windows Installer version 1.1. For
more information see the KB article Windows Installer May Prompt for
Install Source if Unavailable.

The msiexec.exe file is version 3.14000.1823.

Since I have administrative rights as my user name, I also logged on
as the administrator with the same negative results.

I have done the following:
1. deleted a file called opuc.dll
2. %windir% Downloaded Program Files and deleted the Office update
engine
3. Install Script 5.6
4. Deleted my cookies, internet histroy and internet temp files.
5. %temp%, I deleted all the file sthat I could
6. Looked at
http://support.microsoft.com/default.aspx?scid=kb;en-us;304498
7, Added http://office.microsoft.com as a trusted site.


Any suggestions on how to correct this?

thanks

 

[Glenn]

I am unable to download the latest Office updates. I was able to get
the Outlook 2003 spam filters on 5/12/05 and the previous updates in
April.

I am trying to resolve this:

The Office Update site is unable to check for updates on this
computer. This may be happening because of one of the following
reasons:

You do not have administrative privileges for this computer.
There is a network problem and the detection catalog used by the
Office Update site failed to download. Go back to the Downloads home
page and try running detection again.
Windows Installer patch files (.MSP files) from previously applied
Office updates are missing from the \Windows\Installer hidden
directory on your computer. MSP files are stored on your computer
after update installation completes because they need to be referenced
for future update operations. If the files are missing you will not be
able to apply Office updates. You may also be unable to uninstall
Office products as a result of the same problem. Please contact
Microsoft Product Support Services for assistance.
You installed Office updates in the past and then upgraded from
Windows Installer version 1.0 to Windows Installer version 1.1. For
more information see the KB article Windows Installer May Prompt for
Install Source if Unavailable.

The msiexec.exe file is version 3.14000.1823.

Since I have administrative rights as my user name, I also logged on
as the administrator with the same negative results.

I have done the following:
1. deleted a file called opuc.dll
2. %windir% Downloaded Program Files and deleted the Office update
engine
3. Install Script 5.6
4. Deleted my cookies, internet histroy and internet temp files.
5. %temp%, I deleted all the file sthat I could
6. Looked at
http://support.microsoft.com/default.aspx?scid=kb;en-us;304498
7, Added http://office.microsoft.com as a trusted site.


Any suggestions on how to correct this?

thanks

I had the same problem try this

--
" The road of life can only reveal itself as it is traveled; each turn
in the road reveals a surprise. Man's future is hidden."

Subject:
RE: Office Update is unable to check for updates
From:
"Goose [MS]" <[email protected].(donotspam)>
Date:
Fri, 8 Apr 2005 17:25:02 -0700
Newsgroups:
microsoft.public.officeupdate

Mr. techie, looks like you've gone through all our basic troubleshooting
steps. Something more serious may be wrong. I recommend you contact Microsoft
PSS to help you out. Here is another post I saw on the forums that seems to
have work for other users, but it requires advanced knowledge of the OS,
basically registry editing, so please be careful if you try it.

"Based on my experience, this issue is mostly caused
by .MSP files are corrupted or missing.

Windows Installer patch files (.MSP files) are stored on
your computer after update installation completes because
they need to be referenced for future update operations.
If the files are missing you will not be able to apply
Office updates. You may also be unable to uninstall
Office products as a result of the same problem.

To resolve the issue, we need to manually delete all the
registry keys for Office. I understand the whole process
can be time consuming but they are crucial for us to
effectively resolve this situation. I have handled a
number of similar cases in the past, and we have solved
the problem in the manner I have suggested. Please work
with me by trying the troubleshooting steps and we will
resolve this problem together. Your time and efforts are
greatly appreciated. To do this, follow the steps below:

NOTE:

If you have Project 2003 installed, please do not perform
the following steps!

Please ensure you have the Office installation CD on your
hand before performing following steps.

Warning: The following steps contain information about
modifying the registry. If you use Registry Editor
incorrectly, you may cause serious problems that may
require you to reinstall your operating system. Microsoft
cannot guarantee that you can solve problems that result
from using Registry Editor incorrectly. Use Registry
Editor at your own risk.

NOTE: The following steps will not hurt or delete your
email data and Office documents.

(a) Quit all running programs, especially the Antivirus
and firewall application.

(b) Click Start menu-> Run, type "regedit" (without the
quotation marks) in the Open box and press Enter.

(c) Delete the following registry keys if they exist:

How to locate a Key

For example, HKEY_CURRENT_USER is the key, and everything
that follows the first backslash (\) is the subkey.

The keys and subkeys are listed in a folder tree in the
left pane of Registry Editor. As in Windows Explorer, in
the left pane of Registry Editor, if a key or subkey
contains subkeys, a plus sign (+) appears next to the
folder icon for that key. If you click the plus sign, the
folder expands, and subfolders, representing the subkeys,
appear under it.

To locate the registry key "
HKEY_CURRENT_USER\Software\Microsoft\Office ", follow
these steps:

1. Click Start, click Run, type regedit, and then
click OK.

2. Expand HKEY_CURRENT_USER,

3. Expand SOFTWARE to expand it.

4. Expand Microsoft.

5. Click Office.


(NOTE: Please locate the following keys in the left pane
of Registry Editor and then delete them if they exist.)

HKEY_CLASSES_ROOT\Installer\Products\904.

(Note: 904... means all registry keys beginning with 904,
for example:

HKEY_CLASSES_ROOT\Installer\Products\9040820900063D11C8EF0
0054038389C

Some of these registry keys may not be present. This
does not matter; carry on with the next one.)

HKEY_CURRENT_USER\Software\Microsoft\Installer\Components

HKEY_CURRENT_USER\Software\Microsoft\Installer\Features\90
4...

HKEY_CURRENT_USER\Software\Microsoft\Installer\Products\90
4...

HKEY_CURRENT_USER\Software\Microsoft\Installer\Patches

HKEY_CURRENT_USER\Software\Microsoft\Office

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersio
n\Installer\Products\904.



HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Components

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\904
.....

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\904
.....

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Patches

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersi
on\Installer\Products\904.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersi
on\Uninstall\{9XXX0409-6000-11D3-8CFE-0050048383C9}

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersi
on\Uninstall\{00XXX409-78E1-11D2-B60F-006097C998E7}

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersi
on\Uninstall\{9XXX0409-6000-11D3-8CFE-0150048383C9}

Note: Please delete all the registry keys under the
above "Uninstall" key similar to :{00XXX409-78E1-11D2-
B60F-006097C998E7},{9XXX0409-6000-11D3-8CFE-0050048383C9}
or {9XXX0409-6000-11D3-8CFE-0150048383C9}

(NOTE: XXX means 3 digitals)



(d) Quit Registry Editor.

(e) Rename the "Microsoft Office" to "Microsoft Office
OLD", "OfficeUpdate" "OfficeUpdate OLD" to
and "OfficeUpdate11" to "OfficeUpdate11 OLD" folders
located in the "C:\Program Files" folder if they exist.

(f) Click Start menu-> Run, type "%Temp%" (without the
quotation marks) in the Open box and press Enter.

(g) Empty the %Temp% folder.

(h) Empty the Recycle Bin.

(i) Restart your computer and install a full version of
Office. Then, go to Office Product Updates Web site to
check for all available updates:

http://www.officeupdate.com/ProductUpdates/default.aspx"




if this helps, please post back.

Gustavo
Software Test Engineer
Microsoft

Legal Disclaimer: This posting is provided "AS IS" with no warranties, and
confers no rights.





:

 

[Alton [MS]]

Try to perform an uninstall of the Office product. If you cannot actually
uninstall, your product installation is corrupt.

To fix this you need to use the Windows Installer Cleanup Utility to remove
the Office product and reinstall it
(http://support.microsoft.com/default.aspx?scid=kb;en-us;290301)

 

[David Sherman]

I manually download MS05-035 and tried to install the Word fix.

Here is the error log that was sent to Microsoft:

Starting the log on 07/14/2005 at 13:47:24...
Loading the resource .dll...
Reading the settings...
The settings are:
IsNormalUpdate=1
AdminUsesShortFilenames=1
AdminPath=""
MessageTitle="Security Update for Word 2002 (KB895589)"
CopyFilesToRerun=1
ShowSuccessDialog=1
RebootInQuietMode=0
RunSetupWatson=1
RequireAllPatchesNeeded=0
RequireAllProductsAtMinVersion=0
MinProductVersion=""
MinMsiVersion="2.0"
UpgradeMsi=1
MsiUpgradeURL="http://go.microsoft.com/fwlink/?LinkId=20610"
OHotfixLogLevel="v"
MsiLogLevel="v"
OHotfixUILevel="n"
MsiUILevel="n"
FeatureToCheck=""
Making sure only this instance of the bootstrapper is running...
Making sure the environment is okay for patching...
Getting the patches...
Getting the products to patch...
Seeing if patch c:\temp\IXP000.TMP\WINWORDff.msp is needed...
The update failed.
Finished processing the update on 07/14/2005 at 13:47:25.
Encountered error 1612 while updating.
Launching Setup Watson...
Setup Watson manifest file: c:\temp\OHotfix\DW3C.tmp.
Setup Watson command line: "C:\Program Files\Common Files\Microsoft
Shared\Office10\dw.exe" -d"c:\temp\OHotfix\DW3C.tmp"


When I extract the file winwordff.msp, I get the following error
message:
"The installation source for this product is not available.
Verify the the source exists and that you can access it"

Error codes are listed here:
http://www.hiteksoftware.com/mize/Knowledge/articles/049.htm

The problem is that I installed Office 2002 from the hard drive so the
installed souce is on my local hard drive.

Thanks