Office Update is unable to check for updates

[MadRat]

I am getting the following error when attempting to scan for officeXP updates.

Office Update is unable to check for updates Help

The Office Update site is unable to check for updates on this computer. This may >be happening because of one of the following reasons:

You do not have administrative privileges for this computer.
There is a network problem and the detection catalog used by the Office Update >site failed to download. Go back to the Downloads home page and try running >detection again.
Windows Installer patch files (.MSP files) from previously applied Office updates >are missing from the \Windows\Installer hidden directory on your computer. MSP >files are stored on your computer after update installation completes because >they need to be referenced for future update operations. If the files are missing >you will not be able to apply Office updates. You may also be unable to uninstall >Office products as a result of the same problem. Please contact Microsoft Product >Support Services for assistance.
You installed Office updates in the past and then upgraded from Windows >Installer version 1.0 to Windows Installer version 1.1. For more information see >the KB article Windows Installer May Prompt for Install Source if Unavailable.

I have done the following 4 checks:

1. I am logged on as an administrator.

2. I have attempted to renegotiate the scan (x2), still the same message as
above.

3. I believe I have all the Windows Installer files necessary:
Directory of C:\WINDOWS\Installer

11/16/2005 12:02 AM 5,521,920 11e6a8.msp
11/21/2005 07:30 AM 2,109,440 12ceb2.msi
08/08/2005 01:22 PM 48,783,360 138b4937.msp
08/10/2005 02:44 PM 5,194,240 138b494e.msp
09/25/2005 10:46 AM 16,084,480 13a6f8.msp
09/30/2005 08:26 PM 5,223,936 13a70f.msp
08/08/2005 01:25 PM 97,385,984 13a728.msp
07/09/2005 03:13 PM 865,280 15a2348f.msi
01/04/2006 01:23 PM 560,128 162ded.msi
01/04/2006 01:23 PM 604,672 162df2.msi
10/12/2005 08:01 AM 483,328 188f10d7.msi
06/24/2005 07:54 PM 264,704 19eae8.msi
06/25/2005 07:03 AM 2,727,936 1cd55c.msi
06/24/2005 08:29 PM 5,864,960 1ea91.msp
09/24/2005 12:01 AM 10,083,840 1fd4a610.msp
06/24/2005 10:44 PM 5,787,648 20e16a.msi
05/18/2005 09:07 AM 4,853,248 20e180.msp
07/07/2004 11:23 PM 18,643,968 20e24b.msp
03/02/2005 09:23 AM 4,775,424 20e265.msp
10/21/2004 09:23 AM 3,581,952 20e27b.msp
10/21/2004 04:56 PM 5,533,696 20e293.msp
04/03/2005 02:37 PM 2,593,792 20e2a9.msp
06/24/2005 10:54 PM 1,975,296 20e2af.msi
06/24/2005 11:38 PM 3,488,768 20e5b6.msi
03/10/2004 08:01 AM 812,544 20ee40a.msp
09/12/2004 11:35 PM 1,452,544 20ee456.msp
01/26/2005 04:43 PM 4,187,648 20ee47a.msp
03/03/2005 01:25 PM 2,993,664 20ee490.msp
01/28/2005 04:48 PM 4,325,888 20ee4a8.msp
08/25/2004 07:47 AM 134,656 20ee4c1.msp
10/12/2005 05:17 PM 1,501,184 2491f38.msp
07/01/2005 07:46 AM 333,824 2a0d1.msi
07/01/2005 07:46 AM 334,336 2a0da.msi
05/09/2002 06:03 PM 401,408 2fc56ff.msp
09/13/2005 09:09 AM 354,304 3208672.msi
10/26/2005 02:59 PM 2,883,072 32433ef.msp
10/25/2005 04:31 PM 5,207,552 3243406.msp
09/16/2005 07:22 AM 392,192 390f8cb.msi
08/08/2005 02:26 PM 5,730,304 44a0c2.msp
08/08/2005 02:26 PM 6,216,704 44a0cc.msp
07/06/2005 08:00 AM 4,699,136 4a3fe5b.msi
10/13/2005 02:58 PM 426,496 5221c8f.msp
11/21/2005 11:53 PM 9,243,648 5221cb5.msp
01/04/2006 05:18 PM 4,008,448 5221cb6.msp
01/30/2004 01:21 AM 15,605,132 6bd29e.msp
11/16/2005 12:02 AM 5,521,920 8a8cd7c.msp
08/08/2005 10:26 AM 5,214,720 8e884b5.msp
06/24/2005 08:21 PM 3,443,712 981ac.msi
06/24/2005 09:15 PM 672,768 b8f3d.msi
06/24/2005 08:26 PM 19,210,240 ddf3f.msp
11/02/2004 01:28 PM 2,268,672 f90b46.msp
06/17/2005 04:05 PM 3,052,544 f90b5e.msp
06/26/2005 11:12 PM 4,980,224 f90b75.msp
07/18/2005 12:58 PM 916,480 ffef75e.msi
09/12/2005 06:52 PM <DIR> MSN Messenger 7.5.0299
08/11/2004 01:01 AM 7,314,944 WinRMSrv.msi
06/24/2005 07:54 PM <DIR> {350C97B0-3D7C-4EE8-BAA9-00BCB3D54227}
10/12/2005 08:01 AM <DIR> {8A8F4EF8-160C-4E0F-B32D-92E2313E039B}
01/04/2006 02:13 PM <DIR> {90260409-6000-11D3-8CFE-0150048383C9}
01/11/2006 08:23 AM <DIR> {90280409-6000-11D3-8CFE-0050048383C9}
01/04/2006 02:13 PM <DIR> {90A40409-6000-11D3-8CFE-0150048383C9}
01/11/2006 08:24 AM <DIR> {91110409-6000-11D3-8CFE-0150048383C9}
07/01/2005 07:46 AM <DIR> {AC76BA86-0000-7EC8-7489-000000000702}
07/01/2005 07:46 AM <DIR> {AC76BA86-0000-7EC8-7489-000000000703}
09/16/2005 07:22 AM <DIR> {AC76BA86-0000-7EC8-7489-000000000704}
10/18/2005 12:59 PM <DIR> {AC76BA86-7AD7-1033-7B44-A70000000000}
11/01/2005 08:23 AM <DIR> {B8654183-8384-4A84-A22E-CA5A0BC35DCD}
12/29/2005 09:52 AM <DIR> {BA68600E-96D9-4E92-80F2-26B9681B5A63}
11/07/2005 09:03 AM <DIR> {CEB3A11A-03EA-11DA-BFBD-00065BBDC0B5}
55 File(s) 376,832,908 bytes
14 Dir(s) 17,495,994,368 bytes free

4. My msiexec.exe and msi.dll version number is 3.0.3790.2180

Greatest thanks in advance for your help

 

[Susan Ramlet]

Hi, MadRat,

This article gives you more things to try:

How to troubleshoot failures updating your Office installation from the
Office Update Web site:
http://support.microsoft.com/kb/304498/en-us


--
Susan Ramlet
MVP - Office

Please reply to the newsgroups where others may benefit.

I am getting the following error when attempting to scan for officeXP updates.

This may >be happening because of one of the following reasons:Update >site failed to download. Go back to the Downloads home page and try
running >detection again.updates >are missing from the \Windows\Installer hidden directory on your
computer. MSP >files are stored on your computer after update installation
completes because >they need to be referenced for future update operations.
If the files are missing >you will not be able to apply Office updates. You
may also be unable to uninstall >Office products as a result of the same
problem. Please contact Microsoft Product >Support Services for assistance.

Installer version 1.0 to Windows Installer version 1.1. For more

information see >the KB article Windows Installer May Prompt for Install
Source if Unavailable.

 

[MadRat]

Ok, this should be a simple fix. I am seeing that several people are having
this propem. Could you please give a more concice list of fixes.

WHY AM I BEING POINTED TO A PAGE THAT SHOWS ME HOW TO DOWNGRADE MY
SECURITIES. My system is secured as per Microsoft recommendations, updates
should occur without needing work arounds that downgrade medium high security
settings.

Please HELP!!!

Thank you ever so greatly,