Hi Milly and thank you for your message.
Yes, I do click on Office Update in the upper right-hand corner, I then
go through the Genuine Microsoft Office verification process without a
problem, Office Update informs that it is checking for the updates
needed but then it aborts when the progress bar reaches 45% and I get
the following message:
Office Update is unable to check for updates.
The Office Update site is unable to check for
updates on this computer. This may be
happening because of one of the following
reasons:
* You do not have administrative privileges
for this computer.
* There is a network problem and the detection
catalog used by the Office Update site failed
to download. Go back to the Downloads home page
and try running detection again.
* Windows Installer patch files (.MSP files)
from previously applied Office updates are
missing from the \Windows\Installer hidden
directory on your computer. MSP files are stored
on your computer after update installation
completes because they need to be referenced for
future update operations. If the files are missing
you will not be able to apply Office updates. You
may also be unable to uninstall Office products as
a result of the same problem. Please contact
Microsoft Product Support Services for assistance.
* You installed Office updates in the past and then
upgraded from Windows Installer version 1.0 to
Windows Installer version 1.1. For more information
see the KB article "Windows Installer May Prompt for
Install Source if Unavailable".
I have tried all the suggestions included in Microsoft's article
http://support.microsoft.com/kb/304498. Nothing has worked so far! Yes,
I am able to install Office updates manually, but would really like to
find out what is it that prevents Office Update from running.
Thanks.
I once had the same problem I followed this information & my problem was
solved
Glenn
--
"Sarah if the American people had ever known the truth about what we
Bushes have done to this nation, we would be chased down in the streets
and lynched."
---George Herbert Walker Bush, in an interview with Sarah McClendon, 1992
Subject:
RE: Office Update is unable to check for updates
From:
"Goose [MS]" <
[email protected].(donotspam)>
Date:
Fri, 8 Apr 2005 17:25:02 -0700
Newsgroups:
microsoft.public.officeupdate
Mr. techie, looks like you've gone through all our basic troubleshooting
steps. Something more serious may be wrong. I recommend you contact Microsoft
PSS to help you out. Here is another post I saw on the forums that seems to
have work for other users, but it requires advanced knowledge of the OS,
basically registry editing, so please be careful if you try it.
"Based on my experience, this issue is mostly caused
by .MSP files are corrupted or missing.
Windows Installer patch files (.MSP files) are stored on
your computer after update installation completes because
they need to be referenced for future update operations.
If the files are missing you will not be able to apply
Office updates. You may also be unable to uninstall
Office products as a result of the same problem.
To resolve the issue, we need to manually delete all the
registry keys for Office. I understand the whole process
can be time consuming but they are crucial for us to
effectively resolve this situation. I have handled a
number of similar cases in the past, and we have solved
the problem in the manner I have suggested. Please work
with me by trying the troubleshooting steps and we will
resolve this problem together. Your time and efforts are
greatly appreciated. To do this, follow the steps below:
NOTE:
If you have Project 2003 installed, please do not perform
the following steps!
Please ensure you have the Office installation CD on your
hand before performing following steps.
Warning: The following steps contain information about
modifying the registry. If you use Registry Editor
incorrectly, you may cause serious problems that may
require you to reinstall your operating system. Microsoft
cannot guarantee that you can solve problems that result
from using Registry Editor incorrectly. Use Registry
Editor at your own risk.
NOTE: The following steps will not hurt or delete your
email data and Office documents.
(a) Quit all running programs, especially the Antivirus
and firewall application.
(b) Click Start menu-> Run, type "regedit" (without the
quotation marks) in the Open box and press Enter.
(c) Delete the following registry keys if they exist:
How to locate a Key
For example, HKEY_CURRENT_USER is the key, and everything
that follows the first backslash (\) is the subkey.
The keys and subkeys are listed in a folder tree in the
left pane of Registry Editor. As in Windows Explorer, in
the left pane of Registry Editor, if a key or subkey
contains subkeys, a plus sign (+) appears next to the
folder icon for that key. If you click the plus sign, the
folder expands, and subfolders, representing the subkeys,
appear under it.
To locate the registry key "
HKEY_CURRENT_USER\Software\Microsoft\Office ", follow
these steps:
1. Click Start, click Run, type regedit, and then
click OK.
2. Expand HKEY_CURRENT_USER,
3. Expand SOFTWARE to expand it.
4. Expand Microsoft.
5. Click Office.
(NOTE: Please locate the following keys in the left pane
of Registry Editor and then delete them if they exist.)
HKEY_CLASSES_ROOT\Installer\Products\904.
(Note: 904... means all registry keys beginning with 904,
for example:
HKEY_CLASSES_ROOT\Installer\Products\9040820900063D11C8EF0
0054038389C
Some of these registry keys may not be present. This
does not matter; carry on with the next one.)
HKEY_CURRENT_USER\Software\Microsoft\Installer\Components
HKEY_CURRENT_USER\Software\Microsoft\Installer\Features\90
4...
HKEY_CURRENT_USER\Software\Microsoft\Installer\Products\90
4...
HKEY_CURRENT_USER\Software\Microsoft\Installer\Patches
HKEY_CURRENT_USER\Software\Microsoft\Office
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersio
n\Installer\Products\904.
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Components
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\904
.....
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\904
.....
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Patches
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersi
on\Installer\Products\904.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersi
on\Uninstall\{9XXX0409-6000-11D3-8CFE-0050048383C9}
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersi
on\Uninstall\{00XXX409-78E1-11D2-B60F-006097C998E7}
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersi
on\Uninstall\{9XXX0409-6000-11D3-8CFE-0150048383C9}
Note: Please delete all the registry keys under the
above "Uninstall" key similar to :{00XXX409-78E1-11D2-
B60F-006097C998E7},{9XXX0409-6000-11D3-8CFE-0050048383C9}
or {9XXX0409-6000-11D3-8CFE-0150048383C9}
(NOTE: XXX means 3 digitals)
(d) Quit Registry Editor.
(e) Rename the "Microsoft Office" to "Microsoft Office
OLD", "OfficeUpdate" "OfficeUpdate OLD" to
and "OfficeUpdate11" to "OfficeUpdate11 OLD" folders
located in the "C:\Program Files" folder if they exist.
(f) Click Start menu-> Run, type "%Temp%" (without the
quotation marks) in the Open box and press Enter.
(g) Empty the %Temp% folder.
(h) Empty the Recycle Bin.
(i) Restart your computer and install a full version of
Office. Then, go to Office Product Updates Web site to
check for all available updates:
http://www.officeupdate.com/ProductUpdates/default.aspx"
if this helps, please post back.
Gustavo
Software Test Engineer
Microsoft
Legal Disclaimer: This posting is provided "AS IS" with no warranties, and
confers no rights.
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