Office update keeps telling me I need to install OfficeXP SP1 and a myriad of other Office XP update

[Mike Matheny]

When the only OfficeXP app I have installed is Access, and on help about it
indicates it is at SP2 (which indicates I must have SP1 already installed.)
I have run into this same problem at a client that is running Office XP
exclusively - and Office update keeps telling me I need to install the SP1,
SP2, etc. when they are already installed! Why is this occurring?

 

[Milly Staples [MVP - Outlook]]

Do you have any other 2002 products on that computer, such as Publisher,
Visio, etc.?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to the
Swen virus, all e-mails sent to my actual account will be deleted w/out
reading.

After searching google.groups.com and finding no answer
Mike Matheny <mikematheny@swbelldotnet> asked:

| When the only OfficeXP app I have installed is Access, and on help
| about it indicates it is at SP2 (which indicates I must have SP1
| already installed.) I have run into this same problem at a client
| that is running Office XP exclusively - and Office update keeps
| telling me I need to install the SP1, SP2, etc. when they are already
| installed! Why is this occurring?
|
| --
|
| Mike Matheny

 

[Mike Matheny]

Nope, just triple-checked. Nothing but Access 2002.

 

[Bob Buckland ?:-\)]

Hi Mike,

The Help=>About listing isn't always as accruate as
the properties of key DLL files, but it's also possible
to 'lose' part of the update structure.

It's possible that the cached update files have been
deleted from the \Windows\Installer folder. See if
you can complete Detect & Repair successfully from
the Help Menu in Access 2002 and/(or first)
delete the Office Update control thru IE
Tools=>Internet Options=>General=>Settings=>View Objects,
clear the browser cache as well then visit http://officeupdate.com
again.

==========
Nope, just triple-checked. Nothing but Access 2002.


Mike Matheny>>

--
Hope that helps,

Bob Buckland ? MS Office Products family MVP
*Courtesy is not expensive and can pay big dividends*

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[Mike Matheny]

I just went around the complete office and ran all the updates the online
updater said I needed, so it will be synchronized.