Office Update Pack 2 - Installation unsuccessful

S

Soul 786

I have repeatdly try to install office pack 2 to prevent outloo/word crashes.
I keep getting 'installation unsuccessful' I have done regedit for GUID (ref:
256986). No luck. PLS HELP!
 
S

Susan Ramlet

Hi, Soul 786,

Unfortunately, that's a rather vague error message that could be caused by
one of many possible things. There's a good article here with a boatload of
things to try when you get that error:

How to troubleshoot failures updating your Office installation from the
Office Update Web site:
http://support.microsoft.com/kb/304498/en-us

If you are running Windows Installer 3.0, this might be the cause:

You receive an "Error 2902. An internal error has occurred" error message or
an "Installation unsuccessful" error message when you install an Office 2003
update on a computer that has Windows Installer 3.0 installed:
http://support.microsoft.com/kb/895975/en-us

Hope one of those helps--
 

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