Office Update Problems

[Robert]

No mater what I do I alway get the same respond when I
try to run the Office update.

The Office Update site is currently experiencing some
technical difficulties and is unable to check for
updates.

Click the Try Again link below to try loading the site
again (do not use the Refresh button on your browser to
reload the site).

 

[Susan Ramlet]

Hi, Robert,

See if one of these helps:

See if this helps:

1. Deleting IE Cache.

In cases where the temporary Internet explorer cache folder is running out
of allotted space, you may be not be able to download the Office Update
control. You can free up space by deleting the Temporary Internet Files
cache using the "Delete Files" button in the "General" tab under "Tools |
Internet options" menu.

2. Check IE's security settings.

Ensure that your IE browser allows / prompts registering of signed Active X
controls. Follow the steps below to add http://office.microsoft.com to the
list of Trusted Sites so that the Office Update ActiveX control can load
successfully.

1. On the Tools menu, click Internet Options and then click the
Security tab.
2. In the list of Web content zones, click the Trusted sites icon.
3. Click Sites.
4. Clear the Require Server verification (https) for all sites in this
zone check box .
5. In the Add this Website to the zone box, enter the Internet address
http://office.microsoft.com.
6. Click Add.
7. Click OK, and then click OK again.

3. Deleting Office Update detection folder.

Also try deleting the C:\Program Files\OfficeUpdate11 folder which contains
the detection catalog and downloaded patch files used by the site.

4. Deleting ActiveX control.

The Office Update ActiveX control can get into a bad state in certain
conditions and should be reinstalled. First close IE. Then delete the file
c:\Windows\opuc.dll for Windows 9X and Windows XP and c:\Winnt\opuc.dll for
Windows 2000.

Try going back to http://office.microsoft.com/OfficeUpdate/ to perform
detection again. If it still fails, follow the steps below.


5. Temporarily turn off Personal Firewall, Download Manager, Pop-up
blockers and Web Acceleration products

If there are Personal Firewall, Download Manager, Pop-up blockers, or Web
Accelerator products installed, temporarily turn off these products and try
detection again. Popular products include:

· Get Right (Download Manager)
· Download Accelerator
· Zone Labs (Personal Firewall)
· Norton Personal Firewall
· McAfee Personal firewall

 

[Robert]

Did all that and goes to about 40% and it still gives me
the same response.

-----Original Message-----
Hi, Robert,

See if one of these helps:

See if this helps:

1. Deleting IE Cache.

In cases where the temporary Internet explorer cache folder is running out
of allotted space, you may be not be able to download the Office Update
control. You can free up space by deleting the Temporary Internet Files
cache using the "Delete Files" button in the "General" tab under "Tools |
Internet options" menu.

2. Check IE's security settings.

Ensure that your IE browser allows / prompts registering of signed Active X
controls. Follow the steps below to add

http://office.microsoft.com to the

list of Trusted Sites so that the Office Update ActiveX control can load
successfully.

1. On the Tools menu, click Internet Options and then click the
Security tab.
2. In the list of Web content zones, click the Trusted sites icon.
3. Click Sites.
4. Clear the Require Server verification (https) for all sites in this
zone check box .
5. In the Add this Website to the zone box, enter the Internet address
http://office.microsoft.com.
6. Click Add.
7. Click OK, and then click OK again.

3. Deleting Office Update detection folder.

Also try deleting the C:\Program Files\OfficeUpdate11 folder which contains
the detection catalog and downloaded patch files used by the site.

4. Deleting ActiveX control.

The Office Update ActiveX control can get into a bad state in certain
conditions and should be reinstalled. First close IE. Then delete the file
c:\Windows\opuc.dll for Windows 9X and Windows XP and c:\Winnt\opuc.dll for
Windows 2000.

Try going back to

http://office.microsoft.com/OfficeUpdate/ to perform

 

[Susan Ramlet]

Okay, then try this:

Click Start/Run then type Regedit and click OK.

1. Go to HKEY_CLASSES_ROOT\Installer\Products and locate the product name
(in the right hand panel) There is an entry for every product called
ProductName.
2. With the entry for your Office product selected, export
this entry for backup (in case anything goes wrong
and you need to reinstate it).
3. Then delete the entry from your registry. Restart computer.
4. Then please insert the Office Installation CD to run Setup for Office
again to reinstall Office on the computer to the original folder on your
computer.
5. After installation, try the Office Update site again.

Could you tell me if you upgraded from Windows 95 or 98 to Windows XP?

--
Susan Ramlet
MVP - Microsoft Office
----------------------------------------------
Please post replies to the newsgroup where all may benefit.


Did all that and goes to about 40% and it still gives me
the same response.

-----Original Message-----
Hi, Robert,

See if one of these helps:

See if this helps:

1. Deleting IE Cache.

In cases where the temporary Internet explorer cache folder is running out
of allotted space, you may be not be able to download the Office Update
control. You can free up space by deleting the Temporary Internet Files
cache using the "Delete Files" button in the "General" tab under "Tools |
Internet options" menu.

2. Check IE's security settings.

Ensure that your IE browser allows / prompts registering of signed Active X
controls. Follow the steps below to add

http://office.microsoft.com to the

list of Trusted Sites so that the Office Update ActiveX control can load
successfully.

1. On the Tools menu, click Internet Options and then click the
Security tab.
2. In the list of Web content zones, click the Trusted sites icon.
3. Click Sites.
4. Clear the Require Server verification (https) for all sites in this
zone check box .
5. In the Add this Website to the zone box, enter the Internet address
http://office.microsoft.com.
6. Click Add.
7. Click OK, and then click OK again.

3. Deleting Office Update detection folder.

Also try deleting the C:\Program Files\OfficeUpdate11 folder which contains
the detection catalog and downloaded patch files used by the site.

4. Deleting ActiveX control.

The Office Update ActiveX control can get into a bad state in certain
conditions and should be reinstalled. First close IE. Then delete the file
c:\Windows\opuc.dll for Windows 9X and Windows XP and c:\Winnt\opuc.dll for
Windows 2000.

Try going back to

http://office.microsoft.com/OfficeUpdate/ to perform

 

[Robert]

Did everyting you said it still does not work.

I upgraded from win 98 win xp pro some time ago
I also upgraded from office 2002 to office 2003 not very
long ago.

 

[SilverPony]

I have a similar problem-mine is asking for the
proret.msi file and there is no such thing on my install
disk..so would be interested in any answers.

 

[Susan Ramlet]

Hi, SilverPony,

At some point, someone probably installed one or more Office applications
from an Office Professional disk. Office Update is looking for that
original CD in order to do the updates.

See if one of these articles helps:

325088 - OFF2000: You Are Prompted for the CD for a Product Other Than the
Patch You Are Installing:
http://support.microsoft.com/default.aspx?scid=kb;en-us;325088


325089 - OFFXP: You Are Prompted for the CD for a Product Other Than the
Patch You Are Installing:
http://support.microsoft.com/default.aspx?scid=kb;EN-US;325089

 

[Nenne]

I did as Susan wrote below and it works perfect again. Now I can
upgrade, I can delete, i can do what ever i want. Great. Thank you
Susan.
/Nenne

 

[Susan Ramlet]

You're welcome! Was your workstation upgraded from Windows 95 or 98 to
Windows XP recently?

 

[AilverPony]

Susan, I am sorry, I think this got posted in the wrong spot. But, just in case it didn't, I do have Office XP installed, do have the original CD, but still could not find the file they are looking for. Am still trying Thanks