Office Update Scan won't work - Office XP Professional 2002

[Larry]

When I try to run the Office update scan, it quits and I
get the following message:

Install the Office Update Installation Engine Help

The Office Update site is unable to check for updates on
this computer. This may be happening because of one of the
following reasons:

You do not have administrative privileges for this
computer.
There is a network problem and the detection catalog used
by the Office Update site failed to download. Go back to
the Downloads home page and try running detection again.
Windows Installer patch files (.MSP files) from previously
applied Office updates are missing from the
\Windows\Installer hidden directory on your computer. MSP
files are stored on your computer after update
installation completes because they need to be referenced
for future update operations. If the files are missing you
will not be able to apply Office updates. You may also be
unable to uninstall Office products as a result of the
same problem. Please contact Microsoft Product Support
Services for assistance.
You installed Office updates in the past and then upgraded
from Windows Installer version 1.0 to Windows Installer
version 1.1. For more information see the KB article
Windows Installer May Prompt for Install Source if
Unavailable.
*****************************

I've read through the suggestions in other topics similar
to this and none of them work.

I opened that file ( %temp%\OHotfix\OHotfix(0001).txt) and
here is the output:

Starting the log on 08/10/2004 at 14:06:30...
Loading the resource .dll...
Reading the settings...
The settings are:
IsNormalUpdate=1
AdminUsesShortFilenames=1
AdminPath=""
MessageTitle="Office XP Service Pack 3 (SP3)"
CopyFilesToRerun=1
ShowSuccessDialog=1
RebootInQuietMode=0
RunSetupWatson=1
RequireAllPatchesNeeded=0
RequireAllProductsAtMinVersion=0
MinProductVersion=""
MinMsiVersion="2.0"
UpgradeMsi=1
MsiUpgradeURL="http://go.microsoft.com/fwlink/?
LinkId=20610"
OHotfixLogLevel="v"
MsiLogLevel="v"
OHotfixUILevel="n"
MsiUILevel="n"
FeatureToCheck=""
Making sure only this instance of the bootstrapper is
running...
Making sure the environment is okay for patching...
Getting the patches...
Getting the products to patch...
Seeing if patch C:\DOCUME~1\Larry\LOCALS~1
\Temp\IXP000.TMP\MAINSP3op.msp is needed...
The update failed.
Finished processing the update on 08/10/2004 at 14:06:31.
Encountered error 1635 while updating.
Launching Setup Watson...
Setup Watson manifest file: C:\DOCUME~1\Larry\LOCALS~1
\Temp\OHotfix\DW4E.tmp.
Setup Watson command line: "C:\Program Files\Common
Files\Microsoft Shared\Office10\dw.exe" -d"C:\DOCUME~1
\Larry\LOCALS~1\Temp\OHotfix\DW4E.tmp"
***************************************

I've tried every fix I've seen out there. I've tried
running "Detect & Repair" in Excel and other apps, but I
get an error message titled "Windows Installer" that
says, "This patch package could not be opened. Verify that
the patch package exists and that you can access it, or
contact the application vendor to verify that this is a
valid Windows Installer patch package."
********************************************

What should I do? I have the original discs. SHould I
uninstall Office and re-install it? SOunds like a drag to
me.

Any help would be appreciated. I'm truly stumped on this
one and it is driving me crazy.

 

[Chad Harris]

Larry--

Someone else will tell you how to fix this, but meanwhile I can tell you how
to get your downloads quickly. Go here:

*Downloads for Office XP*
http://office.microsoft.com/officeu...ID=CD010224911033&CTT=4&Origin=ES790020041033


Best,

Chad Harris
________________________________________________



When I try to run the Office update scan, it quits and I
get the following message:

Install the Office Update Installation Engine Help

The Office Update site is unable to check for updates on
this computer. This may be happening because of one of the
following reasons:

You do not have administrative privileges for this
computer.
There is a network problem and the detection catalog used
by the Office Update site failed to download. Go back to
the Downloads home page and try running detection again.
Windows Installer patch files (.MSP files) from previously
applied Office updates are missing from the
\Windows\Installer hidden directory on your computer. MSP
files are stored on your computer after update
installation completes because they need to be referenced
for future update operations. If the files are missing you
will not be able to apply Office updates. You may also be
unable to uninstall Office products as a result of the
same problem. Please contact Microsoft Product Support
Services for assistance.
You installed Office updates in the past and then upgraded
from Windows Installer version 1.0 to Windows Installer
version 1.1. For more information see the KB article
Windows Installer May Prompt for Install Source if
Unavailable.
*****************************

I've read through the suggestions in other topics similar
to this and none of them work.

I opened that file ( %temp%\OHotfix\OHotfix(0001).txt) and
here is the output:

Starting the log on 08/10/2004 at 14:06:30...
Loading the resource .dll...
Reading the settings...
The settings are:
IsNormalUpdate=1
AdminUsesShortFilenames=1
AdminPath=""
MessageTitle="Office XP Service Pack 3 (SP3)"
CopyFilesToRerun=1
ShowSuccessDialog=1
RebootInQuietMode=0
RunSetupWatson=1
RequireAllPatchesNeeded=0
RequireAllProductsAtMinVersion=0
MinProductVersion=""
MinMsiVersion="2.0"
UpgradeMsi=1
MsiUpgradeURL="http://go.microsoft.com/fwlink/?
LinkId=20610"
OHotfixLogLevel="v"
MsiLogLevel="v"
OHotfixUILevel="n"
MsiUILevel="n"
FeatureToCheck=""
Making sure only this instance of the bootstrapper is
running...
Making sure the environment is okay for patching...
Getting the patches...
Getting the products to patch...
Seeing if patch C:\DOCUME~1\Larry\LOCALS~1
\Temp\IXP000.TMP\MAINSP3op.msp is needed...
The update failed.
Finished processing the update on 08/10/2004 at 14:06:31.
Encountered error 1635 while updating.
Launching Setup Watson...
Setup Watson manifest file: C:\DOCUME~1\Larry\LOCALS~1
\Temp\OHotfix\DW4E.tmp.
Setup Watson command line: "C:\Program Files\Common
Files\Microsoft Shared\Office10\dw.exe" -d"C:\DOCUME~1
\Larry\LOCALS~1\Temp\OHotfix\DW4E.tmp"
***************************************

I've tried every fix I've seen out there. I've tried
running "Detect & Repair" in Excel and other apps, but I
get an error message titled "Windows Installer" that
says, "This patch package could not be opened. Verify that
the patch package exists and that you can access it, or
contact the application vendor to verify that this is a
valid Windows Installer patch package."
********************************************

What should I do? I have the original discs. SHould I
uninstall Office and re-install it? SOunds like a drag to
me.

Any help would be appreciated. I'm truly stumped on this
one and it is driving me crazy.

 

[Guest]

I should have mentioned that when I download a patch
manually, I cannot install it. I get an error. I can find
the updates, but I can't install them.

 

[Sloan Crayton [MS]]

One of the steps in the KB article at
http://support.microsoft.com/default.aspx?scid=kb;en-us;304498 will usually
resolve this problem. Yes, the same corruption that breaks the Office
Update detection also breaks any Office Setup operation. Did you recently
perform a Windows System Restore? Doing that will corrupt the Windows
Installer registry settings for Office. This bug is fixed in Windows
Installer 3.0 (included in Windows XP SP2 if you're using that version of
Windows).

Sloan Crayton
Microsoft

 

[Larry]

Sloan,
I performed each of the steps in article 304498, and it
still will not allow me to update or to run the "detect&
Repair" utility in any of the Office products.

I installed Service pack 2 yesterday, and still no luck.

I do have a sneaking suspicion that use of the "Restore"
function has created or contributed to this problem. A few
months ago I was forced to use restore shortly after I had
updated Microsoft Office, and I think I had restored to a
point prior to the office update.

What are my options now? Would an uninstal/re-install of
Office fix the problem? Is there anything in the error log
that can help pinpoint what is causing the problem?

Thanks for your help.

Larry

 

[Gerry]

I had the same problem some months ago. I received instructions from one of
the MS support techs. The fix required some extensive editing of the
registry. Yesterday my Publisher 2003 was not functioning correctly so I
tried repairing it. It still doen's work and now the updated is not working.
Aborts at 50% during the scan. I am now waiting for the instructions on the
registry edit. In addition, whenever I open an office product the installer
tries to run.

The last time this happened removing office and reinstalling was one of the
fixes that MS support suggested. It did not work, nor did the steps sin the
KB article. Suggest you email a request for free support from a MS support
tech. If I get my reply soon I will post the techs contact information.

 

[Larry]

So I used the windows installer cleanup utility which
uninstalled MS Office. Then I reinstalled Office figuring
that should fix the problem. Nope!

Now what? I just went to use the update feature and I got
the same damn message. At least the "Detect & Repair"
utility is working again.

Argh....
Cany anyone here from Microsoft lend a hand? I'm usually
pretty good at this stuff, but this is getting ridiculous.

Thanks,
Larry

 

[Chad Harris]

Larry--

I don't know how to fix the scanner. It's a very common complaint. But I
do now *where to get your updates and bypass the scanner.* This site will
list all available and there aren't ever that many for Office that figuring
out what you have and don't is a problem. I wonder if you have an OS onto
which you can install Windows XP SP2 RTM if the MSI 3.0 with it will fix
this.

I don't know if this would help you. I know it doesn't help a lot of people
use the scanner.

http://support.microsoft.com/?kbid=304498 After You Click "Check for
Updates" on the Office Web site, Update Process Quits Unexpectedly

Downloads for Office XP
http://office.microsoft.com/officeu...ID=CD010224911033&CTT=4&Origin=ES790020041033

Best,

Chad Harris
__________________________________




So I used the windows installer cleanup utility which
uninstalled MS Office. Then I reinstalled Office figuring
that should fix the problem. Nope!

Now what? I just went to use the update feature and I got
the same damn message. At least the "Detect & Repair"
utility is working again.

Argh....
Cany anyone here from Microsoft lend a hand? I'm usually
pretty good at this stuff, but this is getting ridiculous.

Thanks,
Larry

 

[Larry]

I have tried everything listed in Microsoft Knowledge base
article 304498 to no avail.
I have also run the Windows Installer cleanup utility,
which removed Office, which I then re-installed. I thought
surely this would fix the problem but it did not.

I tried to manually download SP3 and got the following
error when attempting to install it:

Office Hotfix Installer
Action: 0HotfixDetectionNPUerr
ErrNum: 1612 Err0 :{DA256408-A2E7-41A5-8Ad6-62ACB86AOFD7}
Err1: NormalPatch.cpp Err2:139

 

[Chad Harris]

Someone else may have a fix for the scanner Larry. Sloan Crayton may, but
in the meantime, why not just go over to the "taskpane" on the left on the
Office website, click downloads, and select the Office version you want the
download for, and pick from the small list of updates available for the
components of Office XP--or use the link.

I appreciate you've been trying to fix the problem. You could try
Help>Detect and Repair, but I really doubt that's going to impact this.

Chad Harris



I have tried everything listed in Microsoft Knowledge base
article 304498 to no avail.
I have also run the Windows Installer cleanup utility,
which removed Office, which I then re-installed. I thought
surely this would fix the problem but it did not.

I tried to manually download SP3 and got the following
error when attempting to install it:

Office Hotfix Installer
Action: 0HotfixDetectionNPUerr
ErrNum: 1612 Err0 :{DA256408-A2E7-41A5-8Ad6-62ACB86AOFD7}
Err1: NormalPatch.cpp Err2:139