Office update sp3 pro.msi verbose log not helping

D

Dave at Bulungula

Hi
I've had the fairly common problem of updating office XP with SP3 and
getting the PRO.MSI problem. I've downloaded the full version of SP3.

I've followed all the instructions on the microsoft website:
http://support.microsoft.com/default.aspx/kb/840169

But no luck as my MSI log doesn't mention "Resolving source".

I've also checked my Add/Remove Programs for multiple installed
versions of Office - only 1.

Here's my MSI log MSI88f88.LOG :

== Verbose logging started: 12/03/2008 21:56:08 Build type: SHIP
UNICODE 3.01.4000.4039 Calling process: C:\Program Files\Internet
Explorer\iexplore.exe ===
MSI (c) (A0:CC) [21:56:08:125]: SOFTWARE RESTRICTION POLICY: Verifying
package --> 'C:\WINDOWS\Installer\69e0c.msi' against software
restriction policy
MSI (c) (A0:CC) [21:56:08:125]: Note: 1: 2262 2: DigitalSignature 3:
-2147287038
MSI (c) (A0:CC) [21:56:08:125]: SOFTWARE RESTRICTION POLICY: C:\WINDOWS
\Installer\69e0c.msi is not digitally signed
MSI (c) (A0:CC) [21:56:08:125]: SOFTWARE RESTRICTION POLICY: C:\WINDOWS
\Installer\69e0c.msi is permitted to run at the 'unrestricted'
authorization level.
MSI (c) (A0:CC) [21:56:08:140]: Cloaking enabled.
MSI (c) (A0:CC) [21:56:08:140]: Attempting to enable all disabled
priveleges before calling Install on Server
MSI (c) (A0:CC) [21:56:08:140]: End dialog not enabled
MSI (c) (A0:CC) [21:56:08:156]: Original package ==> C:\WINDOWS
\Installer\69e0c.msi
MSI (c) (A0:CC) [21:56:08:156]: Package we're running from ==> C:
\WINDOWS\Installer\69e0c.msi
MSI (c) (A0:CC) [21:56:08:406]: APPCOMPAT: looking for appcompat
database entry with ProductCode
'{90110409-6000-11D3-8CFE-0050048383C9}'.
MSI (c) (A0:CC) [21:56:08:406]: APPCOMPAT: no matching ProductCode
found in database.
MSI (c) (A0:CC) [21:56:08:406]: MSCOREE not loaded loading copy from
system32
MSI (c) (A0:CC) [21:56:08:437]: APPCOMPAT: looking for appcompat
database entry with ProductCode
'{90110409-6000-11D3-8CFE-0050048383C9}'.
MSI (c) (A0:CC) [21:56:08:437]: APPCOMPAT: no matching ProductCode
found in database.
MSI (c) (A0:CC) [21:56:08:437]: Transforms are not secure.
MSI (c) (A0:CC) [21:56:08:437]: No Command Line.
MSI (c) (A0:CC) [21:56:08:437]: PROPERTY CHANGE: Adding PackageCode
property. Its value is '{272E1788-5A0B-4715-B1B4-C90CFB761F52}'.
MSI (c) (A0:CC) [21:56:08:453]: Product Code passed to
Engine.Initialize: '(none)'
MSI (c) (A0:CC) [21:56:08:453]: Product Code from property table
before transforms: '{90110409-6000-11D3-8CFE-0050048383C9}'
MSI (c) (A0:CC) [21:56:08:453]: Product Code from property table after
transforms: '{90110409-6000-11D3-8CFE-0050048383C9}'
MSI (c) (A0:CC) [21:56:08:453]: Product registered: entering
maintenance mode
MSI (c) (A0:CC) [21:56:08:453]: PROPERTY CHANGE: Adding ProductState
property. Its value is '5'.
MSI (c) (A0:CC) [21:56:08:453]: PROPERTY CHANGE: Adding
ProductToBeRegistered property. Its value is '1'.
MSI (c) (A0:CC) [21:56:08:453]: Package name retrieved from
configuration data: 'PRO.MSI'
MSI (c) (A0:CC) [21:56:08:453]: Determined that existing product
(either this product or the product being upgraded with a patch) is
installed per-machine.
MSI (c) (A0:CC) [21:56:08:453]: Note: 1: 2262 2: AdminProperties 3:
-2147287038
MSI (c) (A0:CC) [21:56:08:453]: PROPERTY CHANGE: Modifying ALLUSERS
property. Its current value is '2'. Its new value: '1'.
MSI (c) (A0:CC) [21:56:08:453]: Machine policy value
'AlwaysInstallElevated' is 0
MSI (c) (A0:CC) [21:56:08:453]: User policy value
'AlwaysInstallElevated' is 0
MSI (c) (A0:CC) [21:56:08:453]: Product
{90110409-6000-11D3-8CFE-0050048383C9} is admin assigned: LocalSystem
owns the publish key.
MSI (c) (A0:CC) [21:56:08:453]: Product
{90110409-6000-11D3-8CFE-0050048383C9} is managed.
MSI (c) (A0:CC) [21:56:08:453]: Running product
'{90110409-6000-11D3-8CFE-0050048383C9}' with elevated privileges:
Product is assigned.
MSI (c) (A0:CC) [21:56:08:453]: TRANSFORMS property is now:
MSI (c) (A0:CC) [21:56:08:453]: PROPERTY CHANGE: Adding
PRODUCTLANGUAGE property. Its value is '1033'.
MSI (c) (A0:CC) [21:56:08:453]: PROPERTY CHANGE: Adding
VersionDatabase property. Its value is '100'.
MSI (c) (A0:CC) [21:56:08:468]: SHELL32::SHGetFolderPath returned: C:
\Documents and Settings\Rejane\Application Data
MSI (c) (A0:CC) [21:56:08:468]: SHELL32::SHGetFolderPath returned: C:
\Documents and Settings\Rejane\Favorites
MSI (c) (A0:CC) [21:56:08:468]: SHELL32::SHGetFolderPath returned: C:
\Documents and Settings\Rejane\NetHood
MSI (c) (A0:CC) [21:56:08:468]: SHELL32::SHGetFolderPath returned: C:
\Documents and Settings\Rejane\My Documents
MSI (c) (A0:CC) [21:56:08:468]: SHELL32::SHGetFolderPath returned: C:
\Documents and Settings\Rejane\PrintHood
MSI (c) (A0:CC) [21:56:08:468]: SHELL32::SHGetFolderPath returned: C:
\Documents and Settings\Rejane\Recent
MSI (c) (A0:CC) [21:56:08:468]: SHELL32::SHGetFolderPath returned: C:
\Documents and Settings\Rejane\SendTo
MSI (c) (A0:CC) [21:56:08:468]: SHELL32::SHGetFolderPath returned: C:
\Documents and Settings\Rejane\Templates
MSI (c) (A0:CC) [21:56:08:468]: SHELL32::SHGetFolderPath returned: C:
\Documents and Settings\All Users\Application Data
MSI (c) (A0:CC) [21:56:08:468]: SHELL32::SHGetFolderPath returned: C:
\Documents and Settings\Rejane\Local Settings\Application Data
MSI (c) (A0:CC) [21:56:08:468]: SHELL32::SHGetFolderPath returned: C:
\Documents and Settings\Rejane\My Documents\My Pictures
MSI (c) (A0:CC) [21:56:08:468]: SHELL32::SHGetFolderPath returned: C:
\Documents and Settings\All Users\Start Menu\Programs\Administrative
Tools
MSI (c) (A0:CC) [21:56:08:468]: SHELL32::SHGetFolderPath returned: C:
\Documents and Settings\All Users\Start Menu\Programs\Startup
MSI (c) (A0:CC) [21:56:08:468]: SHELL32::SHGetFolderPath returned: C:
\Documents and Settings\All Users\Start Menu\Programs
MSI (c) (A0:CC) [21:56:08:468]: SHELL32::SHGetFolderPath returned: C:
\Documents and Settings\All Users\Start Menu
MSI (c) (A0:CC) [21:56:08:468]: SHELL32::SHGetFolderPath returned: C:
\Documents and Settings\All Users\Desktop
MSI (c) (A0:CC) [21:56:08:484]: SHELL32::SHGetFolderPath returned: C:
\Documents and Settings\Rejane\Start Menu\Programs\Administrative
Tools
MSI (c) (A0:CC) [21:56:08:484]: SHELL32::SHGetFolderPath returned: C:
\Documents and Settings\Rejane\Start Menu\Programs\Startup
MSI (c) (A0:CC) [21:56:08:484]: SHELL32::SHGetFolderPath returned: C:
\Documents and Settings\Rejane\Start Menu\Programs
MSI (c) (A0:CC) [21:56:08:484]: SHELL32::SHGetFolderPath returned: C:
\Documents and Settings\Rejane\Start Menu
MSI (c) (A0:CC) [21:56:08:484]: SHELL32::SHGetFolderPath returned: C:
\Documents and Settings\Rejane\Desktop
MSI (c) (A0:CC) [21:56:08:484]: SHELL32::SHGetFolderPath returned: C:
\Documents and Settings\All Users\Templates
MSI (c) (A0:CC) [21:56:08:484]: SHELL32::SHGetFolderPath returned: C:
\WINDOWS\Fonts
MSI (c) (A0:CC) [21:56:08:484]: Note: 1: 2898 2: MS Sans Serif 3: MS
Sans Serif 4: 0 5: 16
MSI (c) (A0:CC) [21:56:08:484]: PROPERTY CHANGE: Adding Privileged
property. Its value is '1'.
MSI (c) (A0:CC) [21:56:08:484]: PROPERTY CHANGE: Adding ProductID
property. Its value is '54186-640-3884496-17975'.
MSI (c) (A0:CC) [21:56:08:484]: PROPERTY CHANGE: Adding USERNAME
property. Its value is 'R. Woodroffe'.
MSI (c) (A0:CC) [21:56:08:484]: PROPERTY CHANGE: Adding COMPANYNAME
property. Its value is ' '.
MSI (c) (A0:CC) [21:56:08:484]: PROPERTY CHANGE: Adding Installed
property. Its value is '00:00:00'.
MSI (c) (A0:CC) [21:56:08:500]: PROPERTY CHANGE: Adding DATABASE
property. Its value is 'C:\WINDOWS\Installer\69e0c.msi'.
MSI (c) (A0:CC) [21:56:08:500]: PROPERTY CHANGE: Adding
OriginalDatabase property. Its value is 'C:\WINDOWS\Installer
\69e0c.msi'.
=== Logging started: 12/03/2008 21:56:08 ===
MSI (c) (A0:CC) [21:56:08:500]: Note: 1: 2205 2: 3: PatchPackage
MSI (c) (A0:CC) [21:56:08:500]: Machine policy value 'DisableRollback'
is 0
MSI (c) (A0:CC) [21:56:08:500]: User policy value 'DisableRollback' is
0
MSI (c) (A0:CC) [21:56:08:500]: PROPERTY CHANGE: Adding UILevel
property. Its value is '2'.
MSI (c) (A0:CC) [21:56:08:500]: MsiOpenPackageEx is returning 0
MSI (c) (A0:CC) [21:56:08:500]: MsiOpenPackage is returning 0
MSI (c) (A0:CC) [21:56:08:500]: Entering MsiEnumPatchesA. Product:
{90110409-6000-11D3-8CFE-0050048383C9}, Index: 0
MSI (c) (A0:CC) [21:56:08:500]: Entering MsiEnumPatchesW. Product:
{90110409-6000-11D3-8CFE-0050048383C9}, Index: 0
MSI (c) (A0:CC) [21:56:08:500]: MsiEnumPatchesW is returning: 259
MSI (c) (A0:CC) [21:56:08:500]: MsiEnumPatchesA is returning: 259
=== Verbose logging stopped: 12/03/2008 21:56:08 ===



I also have a 2nd MSI log file with same datestamp (less 1 min)
MSI88f87.LOG:

=== Verbose logging started: 12/03/2008 21:55:48 Build type: SHIP
UNICODE 3.01.4000.4039 Calling process: C:\Program Files\Internet
Explorer\iexplore.exe ===
MSI (c) (A0:CC) [21:55:48:562]: SOFTWARE RESTRICTION POLICY: Verifying
package --> 'C:\WINDOWS\Installer\8d497.msi' against software
restriction policy
MSI (c) (A0:CC) [21:55:48:562]: Note: 1: 2262 2: DigitalSignature 3:
-2147287038
MSI (c) (A0:CC) [21:55:48:562]: SOFTWARE RESTRICTION POLICY: C:\WINDOWS
\Installer\8d497.msi is not digitally signed
MSI (c) (A0:CC) [21:55:48:578]: SOFTWARE RESTRICTION POLICY: C:\WINDOWS
\Installer\8d497.msi is permitted to run at the 'unrestricted'
authorization level.
MSI (c) (A0:CC) [21:55:50:906]: Cloaking enabled.
MSI (c) (A0:CC) [21:55:50:906]: Attempting to enable all disabled
priveleges before calling Install on Server
MSI (c) (A0:CC) [21:55:51:031]: End dialog not enabled
MSI (c) (A0:CC) [21:55:51:046]: Original package ==> C:\WINDOWS
\Installer\8d497.msi
MSI (c) (A0:CC) [21:55:51:109]: Package we're running from ==> C:
\WINDOWS\Installer\8d497.msi
MSI (c) (A0:CC) [21:55:51:531]: APPCOMPAT: looking for appcompat
database entry with ProductCode
'{91A10409-6000-11D3-8CFE-0150048383C9}'.
MSI (c) (A0:CC) [21:55:51:609]: APPCOMPAT: no matching ProductCode
found in database.
MSI (c) (A0:CC) [21:55:51:609]: MSCOREE not loaded loading copy from
system32
MSI (c) (A0:CC) [21:55:52:468]: Machine policy value 'DisablePatch' is
0
MSI (c) (A0:CC) [21:55:52:468]: Machine policy value
'AllowLockdownPatch' is 0
MSI (c) (A0:CC) [21:55:52:468]: Machine policy value
'DisableLUAPatching' is 0
MSI (c) (A0:CC) [21:55:52:484]: Machine policy value
'DisableFlyWeightPatching' is 0
MSI (c) (A0:CC) [21:55:52:562]: APPCOMPAT: looking for appcompat
database entry with ProductCode
'{91A10409-6000-11D3-8CFE-0150048383C9}'.
MSI (c) (A0:CC) [21:55:52:562]: APPCOMPAT: no matching ProductCode
found in database.
MSI (c) (A0:CC) [21:55:52:562]: Transforms are not secure.
MSI (c) (A0:CC) [21:55:52:562]: No Command Line.
MSI (c) (A0:CC) [21:55:52:593]: PROPERTY CHANGE: Adding PackageCode
property. Its value is '{89902B4A-99E3-46EE-8711-DB1E3A4D04D0}'.
MSI (c) (A0:CC) [21:55:52:593]: Product Code passed to
Engine.Initialize: '(none)'
MSI (c) (A0:CC) [21:55:52:593]: Product Code from property table
before transforms: '{91A10409-6000-11D3-8CFE-0150048383C9}'
MSI (c) (A0:CC) [21:55:52:593]: Product Code from property table after
transforms: '{91A10409-6000-11D3-8CFE-0150048383C9}'
MSI (c) (A0:CC) [21:55:52:593]: Product registered: entering
maintenance mode
MSI (c) (A0:CC) [21:55:52:593]: PROPERTY CHANGE: Adding ProductState
property. Its value is '5'.
MSI (c) (A0:CC) [21:55:52:593]: PROPERTY CHANGE: Adding
ProductToBeRegistered property. Its value is '1'.
MSI (c) (A0:CC) [21:55:52:671]: Package name retrieved from
configuration data: 'ONOTE11N.MSI'
MSI (c) (A0:CC) [21:55:52:750]: Determined that existing product
(either this product or the product being upgraded with a patch) is
installed per-machine.
MSI (c) (A0:CC) [21:55:52:750]: Note: 1: 2262 2: AdminProperties 3:
-2147287038
MSI (c) (A0:CC) [21:55:52:750]: PROPERTY CHANGE: Modifying ALLUSERS
property. Its current value is '2'. Its new value: '1'.
MSI (c) (A0:CC) [21:55:52:750]: Machine policy value 'DisableMsi' is 0
MSI (c) (A0:CC) [21:55:52:750]: Machine policy value
'AlwaysInstallElevated' is 0
MSI (c) (A0:CC) [21:55:52:750]: User policy value
'AlwaysInstallElevated' is 0
MSI (c) (A0:CC) [21:55:52:843]: Product
{91A10409-6000-11D3-8CFE-0150048383C9} is admin assigned: LocalSystem
owns the publish key.
MSI (c) (A0:CC) [21:55:52:843]: Product
{91A10409-6000-11D3-8CFE-0150048383C9} is managed.
MSI (c) (A0:CC) [21:55:52:843]: Running product
'{91A10409-6000-11D3-8CFE-0150048383C9}' with elevated privileges:
Product is assigned.
MSI (c) (A0:CC) [21:55:52:843]: TRANSFORMS property is now:
MSI (c) (A0:CC) [21:55:52:859]: PROPERTY CHANGE: Adding
PRODUCTLANGUAGE property. Its value is '1033'.
MSI (c) (A0:CC) [21:55:52:859]: PROPERTY CHANGE: Adding
VersionDatabase property. Its value is '100'.
MSI (c) (A0:CC) [21:55:52:953]: SHELL32::SHGetFolderPath returned: C:
\Documents and Settings\Rejane\Application Data
MSI (c) (A0:CC) [21:55:52:953]: SHELL32::SHGetFolderPath returned: C:
\Documents and Settings\Rejane\Favorites
MSI (c) (A0:CC) [21:55:52:953]: SHELL32::SHGetFolderPath returned: C:
\Documents and Settings\Rejane\NetHood
MSI (c) (A0:CC) [21:55:52:953]: SHELL32::SHGetFolderPath returned: C:
\Documents and Settings\Rejane\My Documents
MSI (c) (A0:CC) [21:55:52:953]: SHELL32::SHGetFolderPath returned: C:
\Documents and Settings\Rejane\PrintHood
MSI (c) (A0:CC) [21:55:52:953]: SHELL32::SHGetFolderPath returned: C:
\Documents and Settings\Rejane\Recent
MSI (c) (A0:CC) [21:55:52:953]: SHELL32::SHGetFolderPath returned: C:
\Documents and Settings\Rejane\SendTo
MSI (c) (A0:CC) [21:55:52:953]: SHELL32::SHGetFolderPath returned: C:
\Documents and Settings\Rejane\Templates
MSI (c) (A0:CC) [21:55:52:953]: SHELL32::SHGetFolderPath returned: C:
\Documents and Settings\All Users\Application Data
MSI (c) (A0:CC) [21:55:52:953]: SHELL32::SHGetFolderPath returned: C:
\Documents and Settings\Rejane\Local Settings\Application Data
MSI (c) (A0:CC) [21:55:52:953]: SHELL32::SHGetFolderPath returned: C:
\Documents and Settings\Rejane\My Documents\My Pictures
MSI (c) (A0:CC) [21:55:52:968]: SHELL32::SHGetFolderPath returned: C:
\Documents and Settings\All Users\Start Menu\Programs\Administrative
Tools
MSI (c) (A0:CC) [21:55:52:984]: SHELL32::SHGetFolderPath returned: C:
\Documents and Settings\All Users\Start Menu\Programs\Startup
MSI (c) (A0:CC) [21:55:52:984]: SHELL32::SHGetFolderPath returned: C:
\Documents and Settings\All Users\Start Menu\Programs
MSI (c) (A0:CC) [21:55:52:984]: SHELL32::SHGetFolderPath returned: C:
\Documents and Settings\All Users\Start Menu
MSI (c) (A0:CC) [21:55:52:984]: SHELL32::SHGetFolderPath returned: C:
\Documents and Settings\All Users\Desktop
MSI (c) (A0:CC) [21:55:52:984]: SHELL32::SHGetFolderPath returned: C:
\Documents and Settings\Rejane\Start Menu\Programs\Administrative
Tools
MSI (c) (A0:CC) [21:55:53:078]: SHELL32::SHGetFolderPath returned: C:
\Documents and Settings\Rejane\Start Menu\Programs\Startup
MSI (c) (A0:CC) [21:55:53:078]: SHELL32::SHGetFolderPath returned: C:
\Documents and Settings\Rejane\Start Menu\Programs
MSI (c) (A0:CC) [21:55:53:078]: SHELL32::SHGetFolderPath returned: C:
\Documents and Settings\Rejane\Start Menu
MSI (c) (A0:CC) [21:55:53:078]: SHELL32::SHGetFolderPath returned: C:
\Documents and Settings\Rejane\Desktop
MSI (c) (A0:CC) [21:55:53:078]: SHELL32::SHGetFolderPath returned: C:
\Documents and Settings\All Users\Templates
MSI (c) (A0:CC) [21:55:53:078]: SHELL32::SHGetFolderPath returned: C:
\WINDOWS\Fonts
MSI (c) (A0:CC) [21:55:53:187]: Note: 1: 2898 2: MS Sans Serif 3: MS
Sans Serif 4: 0 5: 16
MSI (c) (A0:CC) [21:55:53:187]: PROPERTY CHANGE: Adding Privileged
property. Its value is '1'.
MSI (c) (A0:CC) [21:55:53:234]: Note: 1: 1402 2: HKEY_CURRENT_USER
\Software\Microsoft\MS Setup (ACME)\User Info 3: 2
MSI (c) (A0:CC) [21:55:53:234]: PROPERTY CHANGE: Adding USERNAME
property. Its value is 'R. Woodroffe'.
MSI (c) (A0:CC) [21:55:53:234]: Note: 1: 1402 2: HKEY_CURRENT_USER
\Software\Microsoft\MS Setup (ACME)\User Info 3: 2
MSI (c) (A0:CC) [21:55:53:234]: PROPERTY CHANGE: Adding Installed
property. Its value is '00:00:00'.
MSI (c) (A0:CC) [21:55:53:234]: PROPERTY CHANGE: Adding DATABASE
property. Its value is 'C:\WINDOWS\Installer\8d497.msi'.
MSI (c) (A0:CC) [21:55:53:234]: PROPERTY CHANGE: Adding
OriginalDatabase property. Its value is 'C:\WINDOWS\Installer
\8d497.msi'.
=== Logging started: 12/03/2008 21:55:53 ===
MSI (c) (A0:CC) [21:55:53:234]: Note: 1: 2205 2: 3: PatchPackage
MSI (c) (A0:CC) [21:55:53:234]: Machine policy value 'DisableRollback'
is 0
MSI (c) (A0:CC) [21:55:53:234]: User policy value 'DisableRollback' is
0
MSI (c) (A0:CC) [21:55:53:234]: PROPERTY CHANGE: Adding UILevel
property. Its value is '2'.
MSI (c) (A0:CC) [21:55:53:281]: MsiOpenPackageEx is returning 0
MSI (c) (A0:CC) [21:55:53:281]: MsiOpenPackage is returning 0
MSI (c) (A0:CC) [21:55:53:281]: Entering MsiEnumPatchesA. Product:
{91A10409-6000-11D3-8CFE-0150048383C9}, Index: 0
MSI (c) (A0:CC) [21:55:53:281]: Entering MsiEnumPatchesW. Product:
{91A10409-6000-11D3-8CFE-0150048383C9}, Index: 0
MSI (c) (A0:CC) [21:55:53:281]: MsiEnumPatchesW is returning: 259
MSI (c) (A0:CC) [21:55:53:281]: MsiEnumPatchesA is returning: 259
=== Verbose logging stopped: 12/03/2008 21:55:53 ===


Any help much appreciated as I can't currently use Excel (get asked
for PRO.MSI) and all my lodge's finances are now inaccessible.
thanks
Dave
 
D

Dave at Bulungula

Ok solved this one myself:
Did a searchh in the Temp directory (%temp%) for "resolving source"
appearing INSIDE a file, and an old MSI log file popped up. I opened
it up and searched for the "resolving source" text and found that the
problem file appeared to be:
XL8GALRY.XLS. The instructions from Microsoft are to open and close
the file - problem is that it's an Excel file and my Excel isn't
working. Workaround: rename the file, then rename it back to
XL8GALRY.XLS and the datestamp is updated.

I re-ran the update and all's good now - Excel works and Office Update
says I've successfully installed SP3.
 

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