Office Updates

[compnrd]

I have a legit copy of Office 2004 v.11.1 and I'm trying to upgrade to
11.2.6 and i keep getting the following error:

The installer could not locate the correct version of the software
required to install the update. See the Read Me file included with this
installer to determine if your software meets the requirements for this
update.

I have tried deleting prefs and the Microsoft User data folder with no
luck. I've also tried installing the older updates first but continue
to get that error message...Anyone know of a fix??


thanks!



AS

 

[Daiya Mitchell]

11.2.6 is not a combo updater--you have to run something else first between
11.1 and it. I'm not sure what, though.
http://www.microsoft.com/mac/downloads.aspx#Office2004

Looks like maybe Service Pack 2, then 11.2.1, then 11.2.5, but I'm not
totally sure about that. Best route is to use Help | Check for Updates in
any Office program and let that tell you what you need.

 

[Diane Ross]

11.2.6 is not a combo updater--you have to run something else first between
11.1 and it. I'm not sure what, though.
http://www.microsoft.com/mac/downloads.aspx#Office2004

Looks like maybe Service Pack 2, then 11.2.1, then 11.2.5, but I'm not
totally sure about that. Best route is to use Help | Check for Updates in
any Office program and let that tell you what you need.

11.2.5 Update includes all of the improvements released in all previous
Office 2004 updates.

Before you install 11.2.6 Update, make sure that the Microsoft Office 2004
for Mac 11.2.5 Update is installed on your computer

As Daiya mentioned using the Autoupdate under Help is the easiest way. I
suggest setting it to automatic. It doesn't install the update. You have the
choice to install.

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
The Entourage Blog lists the EHP as one of the top five Microsoft Entourage
resources.
<http://blogs.msdn.com/entourage/>

 

[compnrd]

thanks for the suggestions! I actually tried all of that before I
posted. I'll keep searching....

 

[Daiya Mitchell]

Did you try using Help | Check for Updates?

What did it tell you?

What happened when you tried to follow the instructions?

 

[AfC]

Hello. Similar issues on my Mac:

I have two accounts on my G5, one is an admin account, the there a "working"
with limited privileges one. I always update/upgrade software from my admin
account.

Until recently, my MS Office update engine was letting me know,
automatically, when updates were available. After Service Pack 2 that
stopped. Since then, I have tried to update "manually", by downloading the
updaters from MacTopia.

Odd thing no. 1 is that I get message now telling me that the updater
(whichever) cannot find the correct files to update.

Odd thing no. 2 is that Word, Excel, Entourage and PPT all have different
update versions (ranging from 11.2 to 11.2.5) ...

Odd thing no. 3 is that the updater seems to work from my non-admin account.
It seems to work because it tells me that it is updating two items but when
it is "done" all previous versions in all the Office parts are ... the same!
So nothing has changed.

Microsoft has historically not made sense with their error messages, always
written in Klingon. This is a new one though ... This time, the error
messages are in English but the behavior is nonsensical (shal we call this
"progress" ?).

Any ideas?

Thank you.

AfC.

There's your problem

The Updater checks that everything is in its expected position before it
runs. If you delete bits, it gets confused and gives up.

Re-install (if you need to) then Run each application once (to re-create the
preferences) and then quite them all and run the updaters in the order they
were released.

Cheers

I have a legit copy of Office 2004 v.11.1 and I'm trying to upgrade to
11.2.6 and i keep getting the following error:

The installer could not locate the correct version of the software
required to install the update. See the Read Me file included with this
installer to determine if your software meets the requirements for this
update.

I have tried deleting prefs and the Microsoft User data folder with no
luck. I've also tried installing the older updates first but continue
to get that error message...Anyone know of a fix??


thanks!



AS

--

Please reply to the newsgroup to maintain the thread. Please do not email
me unless I ask you to.

John McGhie <[email protected]>
Microsoft MVP, Word and Word for Macintosh. Business Analyst, Consultant
Technical Writer.
Sydney, Australia +61 (0) 4 1209 1410

 

[John McGhie [MVP - Word and Word Macintosh]]

"Cannot find" can mean "cannot write to..."

I assume you have the software installed in only one place? Ensure that the
update runs from the account with full administration privileges.
Obviously, if the user ID the updater is running from cannot write to all of
the locations where the software is, strange things will happen.

The MS Office Update daemon needs to be running from an account that logs in
every now and again. If you run it from your working UID, it will notify
you that updates are available, but of course you will need to switch logins
to actually apply them.

To straighten this out, you may need to uninstall, then reinstall. To
uninstall, it is CRITICAL that you run the Office Remover Tool, which you
will find in the Remove Office folder of Additional Tools. That gets it out
cleanly. Then re-install. Then run Update 11.2.5. Then 11.2.6

Hopefully, this will sort it...

Hello. Similar issues on my Mac:

I have two accounts on my G5, one is an admin account, the there a "working"
with limited privileges one. I always update/upgrade software from my admin
account.

Until recently, my MS Office update engine was letting me know,
automatically, when updates were available. After Service Pack 2 that
stopped. Since then, I have tried to update "manually", by downloading the
updaters from MacTopia.

Odd thing no. 1 is that I get message now telling me that the updater
(whichever) cannot find the correct files to update.

Odd thing no. 2 is that Word, Excel, Entourage and PPT all have different
update versions (ranging from 11.2 to 11.2.5) ...

Odd thing no. 3 is that the updater seems to work from my non-admin account.
It seems to work because it tells me that it is updating two items but when
it is "done" all previous versions in all the Office parts are ... the same!
So nothing has changed.

Microsoft has historically not made sense with their error messages, always
written in Klingon. This is a new one though ... This time, the error
messages are in English but the behavior is nonsensical (shal we call this
"progress" ?).

Any ideas?

Thank you.

AfC.

There's your problem

The Updater checks that everything is in its expected position before it
runs. If you delete bits, it gets confused and gives up.

Re-install (if you need to) then Run each application once (to re-create the
preferences) and then quite them all and run the updaters in the order they
were released.

Cheers

I have a legit copy of Office 2004 v.11.1 and I'm trying to upgrade to
11.2.6 and i keep getting the following error:

The installer could not locate the correct version of the software
required to install the update. See the Read Me file included with this
installer to determine if your software meets the requirements for this
update.

I have tried deleting prefs and the Microsoft User data folder with no
luck. I've also tried installing the older updates first but continue
to get that error message...Anyone know of a fix??


thanks!



AS

--

Please reply to the newsgroup to maintain the thread. Please do not email
me unless I ask you to.

John McGhie <[email protected]>
Microsoft MVP, Word and Word for Macintosh. Business Analyst, Consultant
Technical Writer.
Sydney, Australia +61 (0) 4 1209 1410

--

Please reply to the newsgroup to maintain the thread. Please do not email
me unless I ask you to.

John McGhie <[email protected]>
Microsoft MVP, Word and Word for Macintosh. Business Analyst, Consultant
Technical Writer.
Sydney, Australia +61 (0) 4 1209 1410