Office upgrade 2003 from 2000 - conflicts opening applications

[Alex]

Hi,

Recently my computer has been upgraded from Office 2000 to 2003. Now I have
some issues IT are not able to address. First of all,

- All Word, Excel, PowerPoint files get opened in 2000
- I can only open these files from 2003 to work in 2003

The computer starts to 're-install' these programms (why? they were not
deleted) each time when I open a file.

Now, this gets really annoying when I work in a different office or from
home - outside the work network. I can't open charts in PowerPoint (neither
2000 or 2003) without an installation process that doesn't work as I have no
access to the work network. It also tries to get access to Access with same
problem (without wanting to use Access).

Worst of it all, when I am on remote Outlook, I can't reply emails without
going through the same procedure. First the computer wants to install either
Access 2000 or PowerPoint 2000 and after 3 minutes failing I can eventually
start writing emails back.

I am quiet frustrated as IT can't handle this problem. They say this is down
to the fact that the network is Office 2000 based. My computer tries to reset
to 2000 each time I open an application and does this by accessing the
network. Hence the problems outside the network.

Any ideas how to solve this?

Thanks,
Alex

 

[Alex]

Hi Peter,

Sorry - I wasn't clear enough.

When I work with Excel or PowerPoint, I need to work with the 2003 versions
as there are some important features you don't have in Excel/PowerPoint 2000.

Now when I click on a document say from 'My documents' the file would always
open with the 2000 version.

When I want to open these files to work with the 2003 version, I need to go
into Excel 2003 first and then open from there.

Just to note, I tried to change the settings for 'Open with...' to 2003 but
it automatically switches back to 2000.

I hope this makes sense now?

Thanks,
Alex

 

[Peter Foldes]

Alex

It sure sounds like that you installed Off 2003 besides Off2000. How did you Upgrade
from 2000 t0 2003

Did you use an Off 2003 Upgrade version or a Retail version of Off 2003. If you used
a full version of Off 2003 you needed to remove Off 2000 first.
Hence my question . How did you Upgrade

 

[Alex]

Hi Peter,

It was an upgrade version from 2000 to 2003. All the 2000 applications are
still on my system.

Should I ask IT to remove 2000 first and then run a full installation of 2003?

Thanks,
Alex

 

[Peter Foldes]

What you need to do is first of all save all your Data that you want to save. Then
Uninstall both the Office 2000 and Office 2003. Then install only Office 2003. If
Off 2003 is a full retail version then it will install without needing Off 2000 as
proof. If Off 2003 is an Upgrade version then start the install and when it asks for
a proof of previous version then stick the Off 2000 disc in as the proof.

 

[Alex]

Thanks !

What you need to do is first of all save all your Data that you want to save. Then
Uninstall both the Office 2000 and Office 2003. Then install only Office 2003. If
Off 2003 is a full retail version then it will install without needing Off 2000 as
proof. If Off 2003 is an Upgrade version then start the install and when it asks for
a proof of previous version then stick the Off 2000 disc in as the proof.

--
Peter

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