Office upgrade 2003 with only works installed

[Todd]

I purchased Office 2003. It was an upgrade. All I had was works suite installed. Program installed with no problems. Now after restart from the install the whole computer runs real slow. I have a new computer, AMD 2.6 GHZ 512 ram 100 GB HD
It is a new HP unit. I called HP cause I though it was something wrong with computer. They told me that it was Office 2003 upgrade. I was told by them that the upgrade was not a good buy because it was lacking alot of stuff that is in the full version of Office 2003. Is this true? Upgrade is cheaper because you don't get the whole program? Please help, alot of cash spent and no go.

 

[Milly Staples [MVP - Outlook]]

Man, what a load! The only difference between the upgrade and the full
product is that you must have a qualifying product to install the upgrade.
The 2 versions are identical - HP needs to stop outsourcing its help desk
function... or train their CSRs better.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.


After searching google.groups.com and finding no answer:
Todd <[email protected]> asked:
| I purchased Office 2003. It was an upgrade. All I had was works suite
| installed. Program installed with no problems. Now after restart from
| the install the whole computer runs real slow. I have a new computer,
| AMD 2.6 GHZ 512 ram 100 GB HD.
| It is a new HP unit. I called HP cause I though it was something
| wrong with computer. They told me that it was Office 2003 upgrade. I
| was told by them that the upgrade was not a good buy because it was
| lacking alot of stuff that is in the full version of Office 2003. Is
| this true? Upgrade is cheaper because you don't get the whole
| program? Please help, alot of cash spent and no go.

 

[George Hester]

A bunch of crock is another way of describing it. Not sure why the machine would be sluggish after unstalling the Microsoft Office 2003. Best look in Task Manager and see what is using a high percentage of the CPU.

 

[DL]

I see HP is following the trend, for large manu.s, that of blaming someone
else

A bunch of crock is another way of describing it. Not sure why the machine
would be sluggish after unstalling the Microsoft Office 2003. Best look in
Task Manager and see what is using a high percentage of the CPU.

 

[Bob Buckland ?:-\)]

Hi Todd,

Do you have a case # from HP or the name of the HP rep who said that?

In what ways is the computer running slower?

Do the Office apps themselves run slow?

Do you have a full time internet connection?

========
I purchased Office 2003. It was an upgrade. All I had was works suite installed. Program installed with no problems. Now after
restart from the install the whole computer runs real slow. I have a new computer, AMD 2.6 GHZ 512 ram 100 GB HD.
It is a new HP unit. I called HP cause I though it was something wrong with computer. They told me that it was Office 2003 upgrade.
I was told by them that the upgrade was not a good buy because it was lacking alot of stuff that is in the full version of Office
2003. Is this true? Upgrade is cheaper because you don't get the whole program? Please help, alot of cash spent and no go. >>

 

[dmac]

I would look at task manager to see if word is staying open and using a lot
of resources.
just an opinion...

--


David MacLeod
Etna, Maine USA
P4 2.8 OC to 3.13
1 GB DDR 466
Radeon 9800 Pro 256 MB
2 Seagate 120 RAID 0

I purchased Office 2003. It was an upgrade. All I had was works suite

installed. Program installed with no problems. Now after restart from the
install the whole computer runs real slow. I have a new computer, AMD 2.6
GHZ 512 ram 100 GB HD.

It is a new HP unit. I called HP cause I though it was something wrong

with computer. They told me that it was Office 2003 upgrade. I was told by
them that the upgrade was not a good buy because it was lacking alot of
stuff that is in the full version of Office 2003. Is this true? Upgrade is
cheaper because you don't get the whole program? Please help, alot of cash
spent and no go.