S
Spinnacre
My fully activated Office 2007 Ultimate will not connect to the Internet
inside of the programs themselves. This specifically applies to the help
dialogs (they remain blank) and retrieval of anything from the web such as
templates. On the other hand, Outlook connects and downloads mail! And if
template/clipart downloads are initiated from IE, they do work and open in
the corresponding program.
This is very frustrating! And I certainly indicated to allow Office to
connect to the Internet when I installed and have checked that functionality
inside of each of the programs' options.
The help dialog says that it cannot connect in the body, but says
"connected" at the bottom of the window and eventually opens IE7 which
eventually opens the Microsoft Office 2007 Home, but not directly to the help
pages or to templates/clipart or any other corresponding subject such as
help. Ironically, even the "Troubleshoot your Internet Connection" option
results in IE opening to Office Online Home
Page.(http://office.microsoft.com/en-us/default.aspx)
I have added the Office programs to Windows Firewall exceptions, just in
case. And I tried adding http://office.microsoft.com to the trusted sites
list, but then IE would freak-out and start a continual system of errors and
new tabs/windows that continually do not connect...and eventually crash IE.
Overall, I suspect malware, but this is a fresh install and the first thing
I did was install Avast! and I keep it constantly up-to-date, I have run Live
Onecare scanner, and checked the system with Spybot's new beta 1.5 (which is
basically a services update to 1.4 for Vista, which I installed only after
exhausting other options).
Also just in case, I have run CheckDisk (disk scan for errors) and
defragmented thinking there may be bad sectors or a tangled MBR...nope.
ANY help will be GREATLY appreciated!
Software Detail: Vista HPrem x86 retail installed fresh on formatted IDE
HDD, no RAID, Office 2007 Ultimate, Avast, ATI semi-problematic Vista beta
Radeon drivers, all software updated and fresh.
inside of the programs themselves. This specifically applies to the help
dialogs (they remain blank) and retrieval of anything from the web such as
templates. On the other hand, Outlook connects and downloads mail! And if
template/clipart downloads are initiated from IE, they do work and open in
the corresponding program.
This is very frustrating! And I certainly indicated to allow Office to
connect to the Internet when I installed and have checked that functionality
inside of each of the programs' options.
The help dialog says that it cannot connect in the body, but says
"connected" at the bottom of the window and eventually opens IE7 which
eventually opens the Microsoft Office 2007 Home, but not directly to the help
pages or to templates/clipart or any other corresponding subject such as
help. Ironically, even the "Troubleshoot your Internet Connection" option
results in IE opening to Office Online Home
Page.(http://office.microsoft.com/en-us/default.aspx)
I have added the Office programs to Windows Firewall exceptions, just in
case. And I tried adding http://office.microsoft.com to the trusted sites
list, but then IE would freak-out and start a continual system of errors and
new tabs/windows that continually do not connect...and eventually crash IE.
Overall, I suspect malware, but this is a fresh install and the first thing
I did was install Avast! and I keep it constantly up-to-date, I have run Live
Onecare scanner, and checked the system with Spybot's new beta 1.5 (which is
basically a services update to 1.4 for Vista, which I installed only after
exhausting other options).
Also just in case, I have run CheckDisk (disk scan for errors) and
defragmented thinking there may be bad sectors or a tangled MBR...nope.
ANY help will be GREATLY appreciated!
Software Detail: Vista HPrem x86 retail installed fresh on formatted IDE
HDD, no RAID, Office 2007 Ultimate, Avast, ATI semi-problematic Vista beta
Radeon drivers, all software updated and fresh.