Office Won't Load Documents

[thiej03]

A user sent the following information:

"When I first load Excel (or any office application for that matter),
everything works great. After I put my computer to sleep and wake it
back up, office apps will no longer open new documents. I can browse
to the documents and click on them but they don't actually load. I
have to close the application and re-open it to open a document."

She is quite proficient with both the Mac OS and Office. Her MacBook
is running Parallels but this problem seems to occur independently of
Parallels.

I plan to just reinstall Office (then suffer the pain of getting
Entourage to work again), but was wondering if anyone else had seen
similar problems?

Thanks.

 

[CyberTaz]

I don't know what the cause might be right off the bat, but one thing I do
want to emphasiize is that reinstalling Office *isn't* going to help. Don't
waste your time & energy on something that will - at best - result in the
same problem, which is not with Office. As you seem to be at least partially
aware, reinstallation of Office might even create more hurdles to overcome.
It's doing its job in calling for the file, it's the HD or the OS that's not
*delivering* the goods.

You've [she's] already stated that Office performs fine *before* sleep is
induced, why do you assume Office to be at fault or any less functional just
because the system is a bit peckish after being roused from its nap? Mac OS
X has been notorious for sleep issues since forever, and I have little doubt
that the same holds true here. Some starting points:

You don't mention any versions, but I would make sure that *both* OS X and
Office are fully updated. It may be necessary to reapply the latest OS X
update (using the appropriate Combo Updater form the Apple web site). Also,
run Disk Utility: Repair Disk Permissions *and* Verify Disk. You may also
get some insights from Apple Discussions here:

http://discussions.apple.com/index.jspa

 

[John McGhie]

Reinstalling Office will simply make your problem worse The things that
die in Mac are not part of Office, so re-installing doesn't have any effect.
Other than to give you TWO problems: the original, plus re-configuring
Office.

In this case, you don't say where the documents ARE, but I suspect that they
are on a network share. When the commputer goes to sleep, it logs off its
network connections. You need to configure it to re-attach the network
shares when it wakens.

The reason you have to restart the aplication is possibly because the
application's resources (Preference files, templates, printers) are also on
network shares.

If I were you, I would reconfigure that computer so that it prompts for
username and password and runs its login script whenever it reawakes. That
should fix it Even simpler: Set it to stay running, with a password
protected screensaver and powered-down hard disks. You save nearly as much
power, and don't have to worry about vanishing network shares.

Cheers

--

John McGhie, Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. GMT + 10 Hrs

+61 4 1209 1410, <mailto:[email protected]> mailto:[email protected]

 

[thiej03]

Reinstalling Office will simply make your problem worse The things that
die in Mac are not part of Office, so re-installing doesn't have any effect.
Other than to give you TWO problems: the original, plus re-configuring
Office.

In this case, you don't say where the documents ARE, but I suspect that they
are on a network share. When the commputer goes to sleep, it logs off its
network connections. You need to configure it to re-attach the network
shares when it wakens.

The reason you have to restart the aplication is possibly because the
application's resources (Preference files, templates, printers) are also on
network shares.

If I were you, I would reconfigure that computer so that it prompts for
username and password and runs its login script whenever it reawakes. That
should fix it Even simpler: Set it to stay running, with a password
protected screensaver and powered-down hard disks. You save nearly as much
power, and don't have to worry about vanishing network shares.

Cheers

--

John McGhie, Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. GMT + 10 Hrs

+61 4 1209 1410, <mailto:[email protected]> mailto:[email protected]










- Show quoted text -

Looks like Disk Utility did the trick. Turns out these were local
files, not network.

Thanks.