Office won't remember menu customizations

[Luis Ortega]

I installed Office 2003 and I tried to customize the menus but it won't
remember the settings and every time I start one of the applications, the
menu icons have all reverted to the default setup.
I had this same program working fine before, but since I reformatted and
reistalled everything it has not worked.
Is there a preferences file that I can delete and let it rebuild itself?
I have tried to repair the Office installation twice and even uninstalled
and reinstalled the Word component but it made no difference.
If I uninstall the entire program and reinstall it, will I also lose the
activation or will the computer remember it?
Can anyone please advise on what may be wrong?
Thanks for any advice.

 

[Beth Melton]

Do you have Adobe Acrobat installed? It has an add-in for Word that is known
to discard your personal preferences upon exiting Word.

Please post all follow-up questions to the newsgroup. Requests for
assistance by email cannot be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Coauthor of Word 2007 Inside Out:
http://www.microsoft.com/MSPress/books/9801.aspx#AboutTheBook

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/

 

[Luis Ortega]

Thanks. I updated Acrobat and now all is well.

Do you have Adobe Acrobat installed? It has an add-in for Word that is
known to discard your personal preferences upon exiting Word.

Please post all follow-up questions to the newsgroup. Requests for
assistance by email cannot be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Coauthor of Word 2007 Inside Out:
http://www.microsoft.com/MSPress/books/9801.aspx#AboutTheBook

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/