Office X 10.1.2 to 10.1.5 updates

[Doggy]

Each time that I'm trying to install these updates, I get
the error 11002:2'-15. Nothing is running even my anti-virus.

Does somebody have an answer.

Thank you

 

[Tim Murray]

Each time that I'm trying to install these updates, I get
the error 11002:2'-15. Nothing is running even my anti-virus.

Does somebody have an answer.

Thank you

It's been said, and it seems to have worked for me, that you need to have all
internet access disabled.

 

[Free Spirit]

It's been said, and it seems to have worked for me, that you need to have all
internet access disabled.

I'm running into a similiar difficulity while attempting to install
Office X 10.1.2 update -- error msg 11002:2,-14. Nothing else is
running on my system (including the internet). The read me file says
to remove the "Microsoft Component Plugin" file, so I put it on my
desk top and received the error message noted above. I can't install
any of the others until I get this one on!! I already removed Office
X for Mac and reinstalled it -- the same thing was happening before
the reinstall. The reinstall is also suggested in the read me file --
however it didn't work on my system!

Is there some place we can find out what these error messages mean??

Thanks,
FreeSpirit

 

[JE McGimpsey]

I'm running into a similiar difficulity while attempting to install
Office X 10.1.2 update -- error msg 11002:2,-14. Nothing else is
running on my system (including the internet). The read me file says
to remove the "Microsoft Component Plugin" file, so I put it on my
desk top and received the error message noted above. I can't install
any of the others until I get this one on!! I already removed Office
X for Mac and reinstalled it -- the same thing was happening before
the reinstall. The reinstall is also suggested in the read me file --
however it didn't work on my system!

Is there some place we can find out what these error messages mean??

Not sure what the error is - if you do a Get Info on the Microsoft
Component Plugin (or an Office app if you've trashed it), what version
is listed?

 

[Free Spirit]

Not sure what the error is - if you do a Get Info on the Microsoft
Component Plugin (or an Office app if you've trashed it), what version
is listed?

I didn't trash the plugin. I put it back when the update still
wouldn't work when it was removed. I don't know how to 'Get Info'
(this is my first Mac after many years using PC's . . ), I did click
the 'About Word' in MS Word and it says: "Microsoft Word X for Mac
Service Release 1"

The only difference removing the plugin made was that the error #
listed above appeared (after the plugin was removed).

Before I removed the plugin an error message came up that said I
didn't have Office v X on the system OR I had stopped the update OR
I was using a program that didn't require the update.

Freespirit

 

[JE McGimpsey]

I didn't trash the plugin. I put it back when the update still
wouldn't work when it was removed. I don't know how to 'Get Info'
(this is my first Mac after many years using PC's . . ), I did click
the 'About Word' in MS Word and it says: "Microsoft Word X for Mac
Service Release 1"

The only difference removing the plugin made was that the error #
listed above appeared (after the plugin was removed).

Before I removed the plugin an error message came up that said I
didn't have Office v X on the system OR I had stopped the update OR
I was using a program that didn't require the update.

At this point, I think Office is in a precarious enough state that you
should to the following:

1) Uninstall Office using the Remove Office application found on your
installation CD's Value Pack folder. Don't just throw the Microsoft
Office X folder away.

2) Reinstall Office

3) Locate the Office Component Plugin and ctrl-click/Get Info to
determine which version of Office you have.

4) Download and run the appropriate updaters from Mactopia Downloads:

http://microsoft.com/mac/downloads.aspx

If Office version is 1.5 ==> none
If Office version Is 1.4 ==> 1.5
If Office version is 1.2/3 ==> 1.4, 1.5
if Office version is <1.2 ==> 1.2. 1.4. 1.5

5) Reset disk permissions:

Run the Disk Utility application from the Applications:Utilities folder.
Select your disk and choose First Aid/Reset Disk Permissions.

 

[Free Spirit]

At this point, I think Office is in a precarious enough state that you
should to the following:

1) Uninstall Office using the Remove Office application found on your
installation CD's Value Pack folder. Don't just throw the Microsoft
Office X folder away.

2) Reinstall Office

3) Locate the Office Component Plugin and ctrl-click/Get Info to
determine which version of Office you have.

4) Download and run the appropriate updaters from Mactopia Downloads:

http://microsoft.com/mac/downloads.aspx

If Office version is 1.5 ==> none
If Office version Is 1.4 ==> 1.5
If Office version is 1.2/3 ==> 1.4, 1.5
if Office version is <1.2 ==> 1.2. 1.4. 1.5

5) Reset disk permissions:

Run the Disk Utility application from the Applications:Utilities folder.
Select your disk and choose First Aid/Reset Disk Permissions.

Thanks for so much helpful information.

I am very grateful for the assistance.

The Microsoft Component Plugin -- from 'Get Info': version 10.1.4; It
says it was created July 3, 2003. There's a lot more information
there too!

The copy of Office X was purchased from the campus Mac store where my
daughter attends college. It is a liscensed version and I think it
will only install twice . . . I mention this because I already
uninstalled Office and reinstalled it. The second install gave me a
different product ID than the first one. I used the same key both
times. The uninstall program on the disk did not work and in fact, I
did put the whole folder in the trash.

Now the problem I origionally described was happening prior to the
reinstall in exactly the same manner, so either something was missed
when the uninstall didn't work and I trashed it OR it simply didn't
matter.

If anyone knows if a licensed version can be installed a third time
then I'll be happy to try all this again.

Many thanks.

p.s. I did use the reset permissions and found out in the "read me"
with Office X that the downloads may not work afterward . . . so
when I reinstalled it, I tried runing the update before I reset the
permissions -- no difference.

 

[JE McGimpsey]

If anyone knows if a licensed version can be installed a third time
then I'll be happy to try all this again.

You can reinstall the software as often as you'd like. The only
restriction is the number of machines it's installed on simultaneously
(i.e., 2 - one a desktop and one a laptop). MS doesn't keep track; in
fact, it has no way of knowing how many times you've installed.

 

[Free Spirit]

You can reinstall the software as often as you'd like. The only
restriction is the number of machines it's installed on simultaneously
(i.e., 2 - one a desktop and one a laptop). MS doesn't keep track; in
fact, it has no way of knowing how many times you've installed.

Thank you. I'll let you know if it works. : )