Office X- all applications crash on startup

P

peter.mac

I've been all through the knowledge base, but still don't have an
answer. All my Office X applications crash at startup or within 10
seconds of startup. I created another user on my system (ver 10.3.9)
and when I log into this account everything works fine. I've updated
the Office software with the latest update, repaired permissions
(several times), run the Advanced Test in TechTool (passed all tests),
followed all suggestions in the MS document "How to troubleshoot for
font problems...", and reinstalled Office (with repair permissions, an
update, and repair permissions.
I still can get this to work and am at wits end. Any help is greatly
appreciated.
 
D

Daiya Mitchell

Just switch over to the user account that does work?

Actually, try logging into the broken user account with the shift key held
down. This should disable all the programs that load automatically when you
login. It's possible one of those is conflicting with Office.

Reinstalling doesn't do anything unless you run the Remove Office first.

The standard troubleshooting tips are listed here, though it looks like you
went through them:
http://www.mcgimpsey.com/macoffice/

If you need to Remove and Reinstall Office, best practice and backup
suggestions made here:
http://word.mvps.org/MacWordNew/RemoveReinstall.htm
(hit refresh a few times in Safari, or use a different browser)
 

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