Office X Printing Problems for Admin user

[Marc]

I have a very odd printing problem for ALL Office X (with 10.1.2
update) programs. If a different non-admin user makes or alters a
document (word, powerpoint, excel), I am not able to print it. I can
make changes and save it, but it will not print. It seems to be only
as an admin user, that I cannot print. Also, coping parts of a
document that does not print to one that does, renders that one
unprintable.

I found that it creates a directory in an odd place: under /tmp/
drwxrwxrwx 2 mcolosim wheel 68 Jul 28 15:24 printing.23994

this contains nothing. I copied the document to one that did print and
now

drwxrwxrwx 2 mcolosim wheel 68 Jul 28 15:38
printing.23994.1

Also empty. These should be under /tmp/uid/Temporary\ Items/ like this

drwx------ 3 mcolosim wheel 102 Jul 28 09:14 MY_UID

has anyone experience this before?

 

[Marc]

Hi Marc,


I didn't answer before because I wanted to do some research on this
problem. Unfortunately, I did not come out with much...


I sure have never seen that. I was wondering: how do you get the
documents between users ?? Throught the Shared folder ?? Have you
checked the permissions on the file itself ??

I have a folder with rw access for anyone in group staff (a real
public folder).

The permissions are -rw-rw-r-- with me as owner and group staff

What really puzzles me is that you cannot print text copied from one of
these documents and pasted in another one :-\ What version of MacOS X
are you running ???
Just in case, you should repair the permissions on the disk through Disk
Utility.

This is on 10.2.6. I have repaired the permissions, and it didn't
help. After I click the Print button, the Printing dialog pops up and
goes away really fast. For a multi-paged document, it only prints (or
tries to print) one page. There are no errors for cups. However,
looking at /var/logs/cups/access_log is interesting:

Last lines of a doc that DOES NOT print:
localhost - - [05/Aug/2003:18:28:22 -0400] "POST /admin/ HTTP/1.1" 200
140
localhost - - [05/Aug/2003:18:28:23 -0400] "POST / HTTP/1.1" 200 177
localhost - - [05/Aug/2003:18:28:23 -0400] "POST /admin/ HTTP/1.1" 200
140
localhost - - [05/Aug/2003:18:28:23 -0400] "POST / HTTP/1.1" 200 177

Last lines of a doc that DOES print:
localhost - - [05/Aug/2003:18:28:51 -0400] "POST / HTTP/1.1" 200 177
localhost - - [05/Aug/2003:18:28:54 -0400] "POST / HTTP/1.1" 200 229
localhost - - [05/Aug/2003:18:28:54 -0400] "POST / HTTP/1.1" 200 229
localhost - - [05/Aug/2003:18:28:54 -0400] "POST / HTTP/1.1" 200 222

I see admin in there! I don't know much about cups but I think it is
trying to print something as admin! What is going on here?

Marc

 

[Corentin Cras-Méneur]

Hi Marc,

I have a folder with rw access for anyone in group staff (a real
public folder).

The permissions are -rw-rw-r-- with me as owner and group staff

Good. What about the files you can't print. What permissions do they
have ??

This is on 10.2.6. I have repaired the permissions, and it didn't
help.

I still don;t get that. I share files all the time without any problem.

After I click the Print button, the Printing dialog pops up and
goes away really fast. For a multi-paged document, it only prints (or
tries to print) one page. There are no errors for cups. However,
looking at /var/logs/cups/access_log is interesting: [...]
I see admin in there! I don't know much about cups but I think it is
trying to print something as admin! What is going on here?

What happens if you take one of these files and change the owner to you
???


Corentin

 

[Marc]

I have a folder with rw access for anyone in group staff (a real
public folder).

The permissions are -rw-rw-r-- with me as owner and group staff

Good. What about the files you can't print. What permissions do they
have ??

This is on 10.2.6. I have repaired the permissions, and it didn't
help.

I still don;t get that. I share files all the time without any problem.

After I click the Print button, the Printing dialog pops up and
goes away really fast. For a multi-paged document, it only prints (or
tries to print) one page. There are no errors for cups. However,
looking at /var/logs/cups/access_log is interesting: [...]
I see admin in there! I don't know much about cups but I think it is
trying to print something as admin! What is going on here?

What happens if you take one of these files and change the owner to you
???

It still doesn't print. I should point out that these files (and all
Users) are on an NFS mount. This might not be a Office problem,
because I cannot even print these documents from AppleWorks!!!!! It
seems that the document is lost enroute to cupsd. I don't know how or
why. Ugh!

Marc

 

[Marc]

Corentin wrote :

Hi Marc,


Good. What about the files you can't print. What permissions do they
have ??

The same. Just I made them and saved them.

I should point out that ALL USERS are mounted from an NFS mount point
at /Users. Processes with uid or gid of root have no access.

[...]

After I click the Print button, the Printing dialog pops up and
goes away really fast. For a multi-paged document, it only prints (or
tries to print) one page. There are no errors for cups. However,
looking at /var/logs/cups/access_log is interesting: [...]
I see admin in there! I don't know much about cups but I think it is
trying to print something as admin! What is going on here?

What happens if you take one of these files and change the owner to you
???

I am the owner so I changed them to someone who could print them and
they still don't print. I even tried printing these from AppleWorks6
and they DO NOT print! It seems that it starts to print and then it
stops or only sends part of the data. This is very odd.

Marc

 

[Corentin Cras-Méneur]

It still doesn't print. I should point out that these files (and all
Users) are on an NFS mount.

Aha!!! Quite different indeed..... This might be an issue...
BTW: Are you running MacOS X 10.2.6 ??

This might not be a Office problem,
because I cannot even print these documents from AppleWorks!!!!! It
seems that the document is lost enroute to cupsd. I don't know how or
why. Ugh!

And then what happens if you copy the files to the hard drive ???


Corentin