Office x suddenly froze

[erica.coulehan]

Hi,

I've had a new intel mac for couple of days and Entourage suddenly
froze on me so I had to force quit. I've tried the other Office apps
and they won't work properly now either for my user (Entourage and
Excel stops at the startup screen and Word stops at the Project
Gallery, and PPT stops after opening a new slide).

I've created new user under system prefs and they work OK.

I can't find the original Office CD, I just migrated them from my old
mac (they worked fine for about 2 days).

Do I have to delete all my microsoft prefs and where are they located?
Any suggestions for non techie welcome!
cheers
Erica

 

[CyberTaz]

Hi Erica -

Unfortunately, Apple's migration feature doesn't seem to work too well with
Office X or 2004. The information you'll find on the following page may very
well resolve the issue, but sometimes reinstalling is the last option:

http://word.mvps.org/mac/DamagedPrefs.html

HTH |:>)
Bob Jones
[MVP] Office:Mac

 

[CyberTaz]

P.S. - I also meant to suggest that you run Disk Utility - Repair Disk
Permissions before doing the prefs thing... That "could" be the issue.

Regards |:>)
Bob Jones
[MVP] Office:Mac