Office XP 2002 Product Key Invalid

[Mike250]

Trying to reinstall office XP student & teacher version 2002 on to my
computor after a system restore. Message says product key is invalid. I have
the original CD & the product key from the orange sticker. This was a retail
purchased copy & was installed & working fine prior to the restore. Microsoft
support says the product is beyond it's 5 year lifecycle & they won't support
it - unless I pay $49.95 + tax !!!
How do I reinstall?

 

[JoAnn Paules]

Make sure you are entering the correct digits. Bs look like 8s, Ds like 0s,
etc. Good lighting helps.

 

[Mike250]

JoAnne, I am entering the correct digits. I called support & gave them the
key and was told because the product is over 5 years old it is not supported
- unless I email support & pay $49.95 + any taxes - then maybe they will help
me !!!
There is nothing wrong with my software. I have the CD & the jacket with the
product key. I had to reinstall the operating system on my computer &
reinstall all my software. Microsoft office is the only one I am having a
problem with. I should not have to pay to use software I already own. What do
I do?
Thanks, Mike

Make sure you are entering the correct digits. Bs look like 8s, Ds like 0s,
etc. Good lighting helps.

--

JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"

Trying to reinstall office XP student & teacher version 2002 on to my
computor after a system restore. Message says product key is invalid. I
have
the original CD & the product key from the orange sticker. This was a
retail
purchased copy & was installed & working fine prior to the restore.
Microsoft
support says the product is beyond it's 5 year lifecycle & they won't
support
it - unless I pay $49.95 + tax !!!
How do I reinstall?

 

[Mary Sauer]

Might read some of the troubleshooting articles here
Office XP Solution Center
http://support.microsoft.com/?scid=ph;en-us;2533

--
Mary Sauer
http://msauer.mvps.org/

JoAnne, I am entering the correct digits. I called support & gave them the
key and was told because the product is over 5 years old it is not supported
- unless I email support & pay $49.95 + any taxes - then maybe they will help
me !!!
There is nothing wrong with my software. I have the CD & the jacket with the
product key. I had to reinstall the operating system on my computer &
reinstall all my software. Microsoft office is the only one I am having a
problem with. I should not have to pay to use software I already own. What do
I do?
Thanks, Mike

Make sure you are entering the correct digits. Bs look like 8s, Ds like 0s,
etc. Good lighting helps.

--

JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"

Trying to reinstall office XP student & teacher version 2002 on to my
computor after a system restore. Message says product key is invalid. I
have
the original CD & the product key from the orange sticker. This was a
retail
purchased copy & was installed & working fine prior to the restore.
Microsoft
support says the product is beyond it's 5 year lifecycle & they won't
support
it - unless I pay $49.95 + tax !!!
How do I reinstall?

 

[Mike250]

I have the software CD & I have the original product key. I comes up invalid
when I try to reinstall it on my computer after an opperating system restore.
Microsoft won't help. How do I get this to work ????

Might read some of the troubleshooting articles here
Office XP Solution Center
http://support.microsoft.com/?scid=ph;en-us;2533

--
Mary Sauer
http://msauer.mvps.org/

JoAnne, I am entering the correct digits. I called support & gave them the
key and was told because the product is over 5 years old it is not supported
- unless I email support & pay $49.95 + any taxes - then maybe they will help
me !!!
There is nothing wrong with my software. I have the CD & the jacket with the
product key. I had to reinstall the operating system on my computer &
reinstall all my software. Microsoft office is the only one I am having a
problem with. I should not have to pay to use software I already own. What do
I do?
Thanks, Mike

Make sure you are entering the correct digits. Bs look like 8s, Ds like 0s,
etc. Good lighting helps.

--

JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"


Trying to reinstall office XP student & teacher version 2002 on to my
computor after a system restore. Message says product key is invalid. I
have
the original CD & the product key from the orange sticker. This was a
retail
purchased copy & was installed & working fine prior to the restore.
Microsoft
support says the product is beyond it's 5 year lifecycle & they won't
support
it - unless I pay $49.95 + tax !!!
How do I reinstall?

 

[Mary Sauer]

Do you have any remnants of Office XP left on your computer? If you do use the
CleanUp utility and try installing again.

Description of the Windows Installer CleanUp Utility
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301&Product=off2003

It says 2003 but it works on 2002.

--
Mary Sauer
http://msauer.mvps.org/

I have the software CD & I have the original product key. I comes up invalid
when I try to reinstall it on my computer after an opperating system restore.
Microsoft won't help. How do I get this to work ????

Might read some of the troubleshooting articles here
Office XP Solution Center
http://support.microsoft.com/?scid=ph;en-us;2533

--
Mary Sauer
http://msauer.mvps.org/

JoAnne, I am entering the correct digits. I called support & gave them the
key and was told because the product is over 5 years old it is not
supported
- unless I email support & pay $49.95 + any taxes - then maybe they will
help
me !!!
There is nothing wrong with my software. I have the CD & the jacket with
the
product key. I had to reinstall the operating system on my computer &
reinstall all my software. Microsoft office is the only one I am having a
problem with. I should not have to pay to use software I already own. What
do
I do?
Thanks, Mike

:

Make sure you are entering the correct digits. Bs look like 8s, Ds like
0s,
etc. Good lighting helps.

--

JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"


Trying to reinstall office XP student & teacher version 2002 on to my
computor after a system restore. Message says product key is invalid. I
have
the original CD & the product key from the orange sticker. This was a
retail
purchased copy & was installed & working fine prior to the restore.
Microsoft
support says the product is beyond it's 5 year lifecycle & they won't
support
it - unless I pay $49.95 + tax !!!
How do I reinstall?