Office XP can't access updates after Hard drive change

[Joseph]

Hi and thanks -

I am running XP Pro sp3 and Office Pro XP. My hard drive (WD 80GB) started
getting quriky, so I bought a new one (WD 120 GB), and cloned it using
Western Digital's Data Lifeguard. Now, all seems okay, except that my Office
is "qurky" - and it won't access officeupdate - after verifying that I am
indeed genuine, I get the error page below - see Note 1.

By "quriky", I mean that I get wierd little notes and messages. Everything
seems to work - at least basically - and there are no "unregistered installer
patches" (I don't really know what that means, but I ran a little MS program
called "OUCPR.exe"). For example., in Outlook, I get a message every time a
reminder comes up - see NOTE 2, below.

Other notes. I have run the repair option from the original Office XP
setup disk, I have run "Detect and repair" from a few of the applications'
help menus, and I have run a Norton Systemowrks' fixes (One Button Checup,
Windoctor) - all of which reported successful operations. I am the
administrator of my computer (the only user) and have administrator
privaleges. My computer is a 1999 Gateway P4, 1.2 G - it is old but in
perfect working order. I have 0.75 G RAM.

THANK YOU FOR YOUR HELP.

Joseph


NOTE 1
Office Update is unable to check for updates

The Office Update site is unable to check for updates on this computer. This
may be happening because of one of the following reasons . . .

You do not have administrative privileges for this computer.
There is a network problem and the detection catalog used by the Office
Update site failed to download. Go back to the Downloads home page and try
running detection again.
Windows Installer patch files (.MSP files) from previously applied Office
updates are missing from the \Windows\Installer hidden directory on your
computer. MSP files are stored on your computer after update installation
completes because they need to be referenced for future update operations. If
the files are missing you will not be able to apply Office updates. You may
also be unable to uninstall Office products as a result of the same problem.
Please contact Microsoft Product Support Services for assistance.
You installed Office updates in the past and then upgraded from Windows
Installer version 1.0 to Windows Installer version 1.1. For more information
see the KB article Windows Installer May Prompt for Install Source if
Unavailable.


NOTE 2 - the Outlook reminder error message

A custom form could not be opened - Outlooj will use an Outlook form
instead. The form required to use this message can not be displayed.
Contact your administrator."

 

[JoAnn Paules]

You have to uninstall and reinstall Office.

--

JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"

 

[Joseph]

Do I have to uninstall from the program disks, or should I use the "Windows
Install Clean-Up utility". Will it be straightforward? Will there be any
re-install or authorization issues? Any other nuances or traps I need to be
aware of?

You have to uninstall and reinstall Office.

--

JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"

Hi and thanks -

I am running XP Pro sp3 and Office Pro XP. My hard drive (WD 80GB)
started
getting quriky, so I bought a new one (WD 120 GB), and cloned it using
Western Digital's Data Lifeguard. Now, all seems okay, except that my
Office
is "qurky" - and it won't access officeupdate - after verifying that I am
indeed genuine, I get the error page below - see Note 1.

By "quriky", I mean that I get wierd little notes and messages.
Everything
seems to work - at least basically - and there are no "unregistered
installer
patches" (I don't really know what that means, but I ran a little MS
program
called "OUCPR.exe"). For example., in Outlook, I get a message every time
a
reminder comes up - see NOTE 2, below.

Other notes. I have run the repair option from the original Office XP
setup disk, I have run "Detect and repair" from a few of the applications'
help menus, and I have run a Norton Systemowrks' fixes (One Button Checup,
Windoctor) - all of which reported successful operations. I am the
administrator of my computer (the only user) and have administrator
privaleges. My computer is a 1999 Gateway P4, 1.2 G - it is old but in
perfect working order. I have 0.75 G RAM.

THANK YOU FOR YOUR HELP.

Joseph


NOTE 1
Office Update is unable to check for updates

The Office Update site is unable to check for updates on this computer.
This
may be happening because of one of the following reasons . . .

You do not have administrative privileges for this computer.
There is a network problem and the detection catalog used by the Office
Update site failed to download. Go back to the Downloads home page and try
running detection again.
Windows Installer patch files (.MSP files) from previously applied Office
updates are missing from the \Windows\Installer hidden directory on your
computer. MSP files are stored on your computer after update installation
completes because they need to be referenced for future update operations.
If
the files are missing you will not be able to apply Office updates. You
may
also be unable to uninstall Office products as a result of the same
problem.
Please contact Microsoft Product Support Services for assistance.
You installed Office updates in the past and then upgraded from Windows
Installer version 1.0 to Windows Installer version 1.1. For more
information
see the KB article Windows Installer May Prompt for Install Source if
Unavailable.


NOTE 2 - the Outlook reminder error message

A custom form could not be opened - Outlooj will use an Outlook form
instead. The form required to use this message can not be displayed.
Contact your administrator."

 

[Milly Staples [MVP - Outlook]]

What happens if you try?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Joseph asked:

| Do I have to uninstall from the program disks, or should I use the
| "Windows Install Clean-Up utility". Will it be straightforward?
| Will there be any re-install or authorization issues? Any other
| nuances or traps I need to be aware of?
|
| "JoAnn Paules" wrote:
|
|| You have to uninstall and reinstall Office.
||
|| --
||
|| JoAnn Paules
|| MVP Microsoft [Publisher]
|| Tech Editor for "Microsoft Publisher 2007 For Dummies"
||
||
||
|| ||| Hi and thanks -
|||
||| I am running XP Pro sp3 and Office Pro XP. My hard drive (WD 80GB)
||| started
||| getting quriky, so I bought a new one (WD 120 GB), and cloned it
||| using Western Digital's Data Lifeguard. Now, all seems okay,
||| except that my Office
||| is "qurky" - and it won't access officeupdate - after verifying
||| that I am indeed genuine, I get the error page below - see Note 1.
|||
||| By "quriky", I mean that I get wierd little notes and messages.
||| Everything
||| seems to work - at least basically - and there are no "unregistered
||| installer
||| patches" (I don't really know what that means, but I ran a little MS
||| program
||| called "OUCPR.exe"). For example., in Outlook, I get a message
||| every time a
||| reminder comes up - see NOTE 2, below.
|||
||| Other notes. I have run the repair option from the original
||| Office XP setup disk, I have run "Detect and repair" from a few of
||| the applications' help menus, and I have run a Norton Systemowrks'
||| fixes (One Button Checup, Windoctor) - all of which reported
||| successful operations. I am the administrator of my computer (the
||| only user) and have administrator privaleges. My computer is a
||| 1999 Gateway P4, 1.2 G - it is old but in perfect working order. I
||| have 0.75 G RAM.
|||
||| THANK YOU FOR YOUR HELP.
|||
||| Joseph
|||
|||
||| NOTE 1
||| Office Update is unable to check for updates
|||
||| The Office Update site is unable to check for updates on this
||| computer. This
||| may be happening because of one of the following reasons . . .
|||
||| You do not have administrative privileges for this computer.
||| There is a network problem and the detection catalog used by the
||| Office Update site failed to download. Go back to the Downloads
||| home page and try running detection again.
||| Windows Installer patch files (.MSP files) from previously applied
||| Office updates are missing from the \Windows\Installer hidden
||| directory on your computer. MSP files are stored on your computer
||| after update installation completes because they need to be
||| referenced for future update operations. If
||| the files are missing you will not be able to apply Office updates.
||| You may
||| also be unable to uninstall Office products as a result of the same
||| problem.
||| Please contact Microsoft Product Support Services for assistance.
||| You installed Office updates in the past and then upgraded from
||| Windows Installer version 1.0 to Windows Installer version 1.1. For
||| more information
||| see the KB article Windows Installer May Prompt for Install Source
||| if Unavailable.
|||
|||
||| NOTE 2 - the Outlook reminder error message
|||
||| A custom form could not be opened - Outlooj will use an Outlook form
||| instead. The form required to use this message can not be
||| displayed. Contact your administrator."

 

[JoAnn Paules]

You uninstall from the add/remove programs if it works. Use the clean-up
utility as a last effort. Wven Microsoft warns you about doing that.

Other traps? If you didn't install software, it may not work.

--

JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"

Do I have to uninstall from the program disks, or should I use the
"Windows
Install Clean-Up utility". Will it be straightforward? Will there be any
re-install or authorization issues? Any other nuances or traps I need to
be
aware of?

You have to uninstall and reinstall Office.

--

JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"

Hi and thanks -

I am running XP Pro sp3 and Office Pro XP. My hard drive (WD 80GB)
started
getting quriky, so I bought a new one (WD 120 GB), and cloned it using
Western Digital's Data Lifeguard. Now, all seems okay, except that my
Office
is "qurky" - and it won't access officeupdate - after verifying that I
am
indeed genuine, I get the error page below - see Note 1.

By "quriky", I mean that I get wierd little notes and messages.
Everything
seems to work - at least basically - and there are no "unregistered
installer
patches" (I don't really know what that means, but I ran a little MS
program
called "OUCPR.exe"). For example., in Outlook, I get a message every
time
a
reminder comes up - see NOTE 2, below.

Other notes. I have run the repair option from the original Office XP
setup disk, I have run "Detect and repair" from a few of the
applications'
help menus, and I have run a Norton Systemowrks' fixes (One Button
Checup,
Windoctor) - all of which reported successful operations. I am the
administrator of my computer (the only user) and have administrator
privaleges. My computer is a 1999 Gateway P4, 1.2 G - it is old but in
perfect working order. I have 0.75 G RAM.

THANK YOU FOR YOUR HELP.

Joseph


NOTE 1
Office Update is unable to check for updates

The Office Update site is unable to check for updates on this computer.
This
may be happening because of one of the following reasons . . .

You do not have administrative privileges for this computer.
There is a network problem and the detection catalog used by the Office
Update site failed to download. Go back to the Downloads home page and
try
running detection again.
Windows Installer patch files (.MSP files) from previously applied
Office
updates are missing from the \Windows\Installer hidden directory on
your
computer. MSP files are stored on your computer after update
installation
completes because they need to be referenced for future update
operations.
If
the files are missing you will not be able to apply Office updates. You
may
also be unable to uninstall Office products as a result of the same
problem.
Please contact Microsoft Product Support Services for assistance.
You installed Office updates in the past and then upgraded from Windows
Installer version 1.0 to Windows Installer version 1.1. For more
information
see the KB article Windows Installer May Prompt for Install Source if
Unavailable.


NOTE 2 - the Outlook reminder error message

A custom form could not be opened - Outlooj will use an Outlook form
instead. The form required to use this message can not be displayed.
Contact your administrator."

 

[Joseph]

Since last post, I have tried a number of things with no success. Long story
shot, over time I have completely uninstalled, wiped, used the "clean up
utility", delated a couple of "dat" files in my "documents and settings\all
users " directory, manually copied over mmy "windows\installer" files . . .
Still wacky dysfunctions and lack of ability to access office updates. Any
other ideas? Is there an "office\installer" directory somewhere?

You uninstall from the add/remove programs if it works. Use the clean-up
utility as a last effort. Even Microsoft warns you about doing that.

Other traps? If you didn't install software, it may not work.

--

JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"

Do I have to uninstall from the program disks, or should I use the
"Windows
Install Clean-Up utility". Will it be straightforward? Will there be any
re-install or authorization issues? Any other nuances or traps I need to
be
aware of?

You have to uninstall and reinstall Office.

--

JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"



Hi and thanks -

I am running XP Pro sp3 and Office Pro XP. My hard drive (WD 80GB)
started
getting quriky, so I bought a new one (WD 120 GB), and cloned it using
Western Digital's Data Lifeguard. Now, all seems okay, except that my
Office
is "qurky" - and it won't access officeupdate - after verifying that I
am
indeed genuine, I get the error page below - see Note 1.

By "quriky", I mean that I get wierd little notes and messages.
Everything
seems to work - at least basically - and there are no "unregistered
installer
patches" (I don't really know what that means, but I ran a little MS
program
called "OUCPR.exe"). For example., in Outlook, I get a message every
time
a
reminder comes up - see NOTE 2, below.

Other notes. I have run the repair option from the original Office XP
setup disk, I have run "Detect and repair" from a few of the
applications'
help menus, and I have run a Norton Systemowrks' fixes (One Button
Checup,
Windoctor) - all of which reported successful operations. I am the
administrator of my computer (the only user) and have administrator
privaleges. My computer is a 1999 Gateway P4, 1.2 G - it is old but in
perfect working order. I have 0.75 G RAM.

THANK YOU FOR YOUR HELP.

Joseph


NOTE 1
Office Update is unable to check for updates

The Office Update site is unable to check for updates on this computer.
This
may be happening because of one of the following reasons . . .

You do not have administrative privileges for this computer.
There is a network problem and the detection catalog used by the Office
Update site failed to download. Go back to the Downloads home page and
try
running detection again.
Windows Installer patch files (.MSP files) from previously applied
Office
updates are missing from the \Windows\Installer hidden directory on
your
computer. MSP files are stored on your computer after update
installation
completes because they need to be referenced for future update
operations.
If
the files are missing you will not be able to apply Office updates. You
may
also be unable to uninstall Office products as a result of the same
problem.
Please contact Microsoft Product Support Services for assistance.
You installed Office updates in the past and then upgraded from Windows
Installer version 1.0 to Windows Installer version 1.1. For more
information
see the KB article Windows Installer May Prompt for Install Source if
Unavailable.


NOTE 2 - the Outlook reminder error message

A custom form could not be opened - Outlooj will use an Outlook form
instead. The form required to use this message can not be displayed.
Contact your administrator."