Office XP delays on open and save

[Carole]

When opening or saving a document in Excel or Word there
is at least a 10 second lag when clicking on the
directory. This also happens in Outlook when choosing a
document to attach. It only happens to Office XP
applications.

Sometimes a "not responding" message appears next to
the "open" when opening a document. But the request
always frees up eventually.

This only happens with Excel, Word and Outlook. I can go
into any other application and click Open and choose a
directory or file imediately.

I have run office XP repair and rebuild several times,
including while Symantec is disabled, nothing works.
Please send suggestions to (e-mail address removed).
Thanks, Carole...

 

[Beth Melton]

Hi Carole,

We post all answers in the Newsgroup because this is a shared resource
and the idea is to share solutions with everyone

See if this KB article applies:
http://support.microsoft.com/?kbid=814112

Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~
Beth Melton

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/

 

[Carole]

Thanks for the response. I only asked for a copy to be
sent to my email...

I reviewed all the articles here, thought it was SAV
network drive scanning but that didn't help. It is ONLY
a problem with Excel, Word and Outlook (office XP)
drilling down the directories to open a file. Each click
on a directory folder take 10+ seconds to respond. All
other apps don't have the delay. Also this is only on ONE
WinXP PC, all other PC's with the same config don't have
the problem. Oh, and this is a newly built WinXP disk,
and new office XP installation in a box with a new
mobo....Thanks for your help. Carole...