Office XP for Students fails to Upgrade

[Brian]

My daughter purchased a new desktop HP PC to take to
college. The PC came with a 60 day trial version of
Office which can be upgraded to a previously purchased
version by entering the Product ID. However, attempts to
do this are unsuccessful with the Product ID from her
version of Office XP for Students & Teachers, 2002
version.

If she tries to use the Product IDfrom trial verson on
the new PC, it indicates the Product number is not valid
for the country chosen (US). The PC was purchased through
Best Buy in the US. We can't seem to get past the Product
ID screen of the wizard.

Any suggestions what might be the problem?

Thanks,
Brian

 

[Chris Schatte]

Brian,
See this page on how to convert a trial version:
http://www.microsoft.com/office/trial/convert.mspx

Chris Schatte

use the Office Online web based newsreader here:
http://www.microsoft.com/office/community/en-us/default.mspx
In Office System 2003 applications:
Help/Assistance Pane/open Communities

 

[Guest]

Thanks, Chris.

I checked it out. It turns out that since the new PC had
Office 2003 & the purchased verision was 2002, we had to
uninstall the newer version & reinstall the older
version. The upgrade wizard only works if going to the
same or a newer version.

Thanks, again. I bookmarked the site.

Brian

 

[Chris Schatte]

Brian,
Was giong to say that, but it's better to read it for yourself...
Chris Schatte

use the Office Online web based newsreader here:
http://www.microsoft.com/office/community/en-us/default.mspx
In Office System 2003 applications:
Help/Assistance Pane/open Communities