office xp freezes on attempt to browse

[mike]

I have Word XP 2002 Professional on my laptop. When I try to open a file,

either by going to File>Open or by clicking on the open icon on the
toolbar, it comes up with the dialouge box but when I try to click on the
dropdown menu at the top to select a location, it crashes. Word freezes
up and stops working for about 30 sec. Then, it says Not Responding.
Later, it comes up and gives the send error report dialouge. I've tried
re-installing Word and that did not help. I've also done all of the

updates
for office. Anyone got any ideas?

Thanks,

mike

I have Word XP 2002 Professional on my laptop. When I try to open a file,
either by going to File>Open or by clicking on the open icon on the
toolbar, it comes up with the dialouge box but when I try to click on the
dropdown menu at the top to select a location, it crashes. Word freezes
up and stops working for about 30 sec. Then, it says Not Responding.
Later, it comes up and gives the send error report dialouge. I've tried
re-installing Word and that did not help. I've also done all of the

updates
for office. Anyone got any ideas?

 

[Beth Melton]

It could be you have an invalid FTP site available in the list. In
order to remove it you'll need to do a little editing in the Registry.
Here is an article that contains the steps you need to use for an
invalid FTP site:
http://support.microsoft.com/kb/q245325/

Note it is written for Office 2000 however it is still applicable to
Office XP but you will need to make a modification for Step 4. Use the
following instead:

HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Common\Internet \FTP
Sites
--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/