Office XP Pro Problem

[Ken]

Hi everyone,

I tried doing a lot of different things before I came
here for help... hopefully you guys can help me out.
Well, I have Office XP Pro already installed on my system
(2 Ghz Dell Dimension 8200, 512 RDRAM, 120 GB hd) when it
got assembled by Dell. Therefore, I don't have the Office
XP Pro CD on me...

Anyway here's the problem. Whenever I click on the
shortcut that opens MS Word, the program opens for a
second then shuts itself down without me doing anything.
No error messages or anything... it just closes itself
and goes back to the desktop. I tried to disable some of
the startup menu items by using "msconfig" but that
didn't do anything. I couldn't do product update because
it required that I have the CD and I wasn't sure what the
update does. Also, for other Office programs like
Frontpage or Powerpoint, whenever I click on "About ..."
under the help bar the program exits, with no error
prompt either.

This is very strange because I didn't download anything
recent on my computer nor did I change around the
settings. Every Office program worked fine without a
problem until recently. It just decided to not work and
play games with me. I downloaded the windows updates but
that screwed up my system because apparently one of the
service pack installs was corrupt so it messed up my
initial Windows boot. I don't think this could be a virus
because my virus checker didn't pick up anything, even
when I scanned my hard drive.

I've been picking my brains out trying to find out what
the problem is but I can't come up with a solution. What
do you think this is and what should I do?

Thanks in advance!

Ken

 

[Bob Buckland ?:-\)]

Hi Ken,

Dell is required to provide the CD for MS Office software
it installs. Their edition would be Microsoft Office XP
Professional plus Publisher. You'll usually need it to
do a repair/reinstall of Office.

==========
Hi everyone,

I tried doing a lot of different things before I came
here for help... hopefully you guys can help me out.
Well, I have Office XP Pro already installed on my system
(2 Ghz Dell Dimension 8200, 512 RDRAM, 120 GB hd) when it
got assembled by Dell. Therefore, I don't have the Office
XP Pro CD on me...

Anyway here's the problem. Whenever I click on the
shortcut that opens MS Word, the program opens for a
second then shuts itself down without me doing anything.
No error messages or anything... it just closes itself
and goes back to the desktop. I tried to disable some of
the startup menu items by using "msconfig" but that
didn't do anything. I couldn't do product update because
it required that I have the CD and I wasn't sure what the
update does. Also, for other Office programs like
Frontpage or Powerpoint, whenever I click on "About ..."
under the help bar the program exits, with no error
prompt either.

This is very strange because I didn't download anything
recent on my computer nor did I change around the
settings. Every Office program worked fine without a
problem until recently. It just decided to not work and
play games with me. I downloaded the windows updates but
that screwed up my system because apparently one of the
service pack installs was corrupt so it messed up my
initial Windows boot. I don't think this could be a virus
because my virus checker didn't pick up anything, even
when I scanned my hard drive.

I've been picking my brains out trying to find out what
the problem is but I can't come up with a solution. What
do you think this is and what should I do?

Thanks in advance!

Ken<<
--
I hope this helps you,

Bob Buckland ?
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*