Office XP Pro Upgrade

[Robin Defoe]

I decide to upgrade an Office XP Small Business machine to
the Pro version. However, when I try to install the
software I am getting a message that "no qualifying
product can be found". The install then asks for a
location. I've tried the C: drive and the CD-ROM (with the
original CD inserted), but still no luck.

The machine is a Dell Optiplex GX150 running Windows 2000
and the Office XP Small Business software came pre-
installed.

Any suggestions?

 

[Bob Buckland ?:-\)]

Hi Robin

MS doesn't recognize moving from one edition of
the same Office version to another edition to
be an upgrade (http://microsoft.com/office/howtobuy)
Office XP Small Business Edition is an OEM (preinstalled only)
version for new PCs. Check with your PC supplier
to see if they have a policy for upgrading to
the Office XP OEM Professional + Publisher edition.

========
I decide to upgrade an Office XP Small Business machine to
the Pro version. However, when I try to install the
software I am getting a message that "no qualifying
product can be found". The install then asks for a
location. I've tried the C: drive and the CD-ROM (with the
original CD inserted), but still no luck.

The machine is a Dell Optiplex GX150 running Windows 2000
and the Office XP Small Business software came pre-
installed.

Any suggestions? >>
--
I hope this helps you,

Bob Buckland ?
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*

 

[Robin Defoe]

Having been told that "MS doesn't recognize moving from
one edition of the same Office version to another edition
to be an upgrade" by Bob Buckland (even though the box
states that "The software will only install if you are a
licensed user of one of the following products" which
includes Microsoft Office Small Business), I've tried to
find information relating to the problem from Dell,
without success.

Unfortunately, I can't afford to wait too long to find an
answer, so my intention is to uninstall Office, install a
copy of Office 2000 and then install the Office XP Pro.

Hopefully this will work.

 

[Bob Buckland ?:-\)]

Hi Robin,

You don't need to install the Office 2000 product
first as long as you have the Office 2000 CD available
any time you install an Office XP upgrade product.

============
Unfortunately, I can't afford to wait too long to find an
answer, so my intention is to uninstall Office, install a
copy of Office 2000 and then install the Office XP Pro. >>
--
Hope that helps,

Bob Buckland ? MS Office Products family MVP
*Courtesy is not expensive and can pay big dividends*

http://go.CompuServe.com/MSOfficeForum?loc=us


Have a little fun with Office
http://microsoft.com/uk/office/xtra/

Get a Microsoft Certification of your Office App Skills:
http://microsoft.com/traincert/mcp/mous/requirements.asp

Try the new MS Knowledge Base Help and Support Search Tools & FAQ:
http://support.microsoft.com

Choose the newsgroups focused on your MS Office applications:
via Browser:
http://communities.microsoft.com/newsgroups/default.asp?icp=prod_office
by Newsreader: (Outlook Express)
news://msnews.microsoft.com