Office XP SP-1 requires new Office CDs?

R

Rolf Barbakken

A customer recently wanted to upgrade the network installation of Office XP
Pro with SP-1, but received an error as described in
http://support.microsoft.com/?kbid=315063

But MS support claims he needs a new set of CDs to upgrade to SP-1. It is
not a huge sum of money, but is this really true? Are there differences
between the first set he received and the CDs he will receive if he buys
Office now?
 
B

Beth Melton

Does the CD have the Office Hologram? If not then it may not be a
legitimate copy.

Additionally are they saying they need a replacement CDs or that they
need to purchase a new licensed copy of Office?

Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/
 
R

Rolf Barbakken

Yes the hologram is there.

The customer opted to buy new cd's anyway (the price isn't too high), and
the hologram on the new cd's are different - darker, kinda.

MS only said the customer needed to buy new cd's - not new license.
 
B

Beth Melton

Hi Rolf,

Then I don't know what the problem is exactly. Sorry!

But if they are purchasing replacement CDs then the cost should be
minimal.

--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/
 

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