Office XP SP3 download-installation failure

[Vic De Main]

Downloaded the full sp3 update so wouldn't need the disc
(even though I do have it)- However it still asks for the
disc - fine - then it maintains that it cannot find the
correct file - PRO.MSI - I have searched my copy of Office
and no luck it is not there. I have tried in vain to find
this file through the Microsoft help pages - any
suggestions out there???

 

[Jason Maehl]

Same problem, have you found a solution?

 

[Jason Maehl]

Downloaded the full sp3 update so wouldn't need the disc
(even though I do have it)- However it still asks for the
disc - fine - then it maintains that it cannot find the
correct file - PRO.MSI - I have searched my copy of Office
and no luck it is not there. I have tried in vain to find
this file through the Microsoft help pages - any
suggestions out there???

 

[Bob Buckland ?:-\)]

Hi Vic,

Pro.MSI for MS Office XP would be an 'enterprise' (volume license)
edition. If it was preinstalled on your PC and your CD you have
includes a different .MSI file then it won't match the current install.
You can contact the PC supplier for a matching CD to the install
or you can backup your files, uninstall Office XP, restart the PC
and install from the CD you do have (check for ProRET.MSI on the CD)
then update as one approach.

=====
Downloaded the full sp3 update so wouldn't need the disc
(even though I do have it)- However it still asks for the
disc - fine - then it maintains that it cannot find the
correct file - PRO.MSI - I have searched my copy of Office
and no luck it is not there. I have tried in vain to find
this file through the Microsoft help pages - any
suggestions out there??? >>
--
I hope this helps you,

Bob Buckland ?
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*

Office 2003 explained
http://microsoft.com/uk/office/editions.asp

 

[Vic De Main]

Have uninstalled everything using control panel and NOT
the discs own uninstall facility. The rebooted to update
registry - then reinstalled office from my disc the
upgraded and it has upgraded ok. Thanks for your help. Vic

-----Original Message-----
Hi Vic,

Pro.MSI for MS Office XP would be an 'enterprise' (volume license)
edition. If it was preinstalled on your PC and your CD you have
includes a different .MSI file then it won't match the current install.
You can contact the PC supplier for a matching CD to the install
or you can backup your files, uninstall Office XP, restart the PC
and install from the CD you do have (check for ProRET.MSI on the CD)
then update as one approach.

=====
<<"Vic De Main" <[email protected]>

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