office xp update fail -help?

[Bernard Yee]

My Office XP update hangs when trying to install SP1 -- just says
installation failed. Yes, this is a legit version, it's my MSDN copy.

Any help?

Thanks

 

[Susan Ramlet]

Hi, Bernard,

You might want to see if viewing a verbose log can help diagnose:

296603 - HOW TO: Use an Office XP Setup Log File to Troubleshoot Setup
Problems in Office XP:
http://support.microsoft.com/default.aspx?scid=kb;en-us;296603