Jumping in to correct some misinformation you have posted.
1. Microsoft DOES allow you to make a copy of your installation disks -
read the EULA.
2. Microsoft DOES replace Lost, damaged and broken disks for current
versions of their software - see the Microsoft Knowledge Base for
confirmation:
How to Replace Lost, Broken, or Missing Microsoft Software or Hardware.
http://support.microsoft.com/default.aspx?scid=kb;[ln];326246
--
Milly Staples [MVP - Outlook]
Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.
After searching google.groups.com and finding no answer, The Kat asked:
| Office XP is a Microsoft product. Whether it is a Windows problem or
| an Office problem, Microsoft expects me to insert the ORIGINAL disk
| to download and install a patch necessary for my registered Microsoft
| program. I cannot install a patch that just might correct the problem
| I have with Microsoft Word.
|
| 1. my copy of the program is regiestered with Microsoft
| 2. Microsoft has in its records the magic number for my software
| registration
| 3. the Microsoft Office program is not functioning properly on my
| computer
| 4. Microsoft is obviously aware of a problem in their Office suite
| because...
| 5. Microsoft has published notification that a major update is
| available for download
| 6. I am unable to access this download because my ORIGINAL disk is on
| the other side of the world. Literally.
|
| Microsoft creates downloads that require that the ORIGINAL disk be
| placed in the drive before it will permit the error to be corrected,
| ORIGINAL meaning that the numbers on that disk must match the
| registration number in their system.
|
| Doesn't Microsoft would have some sort of download add-in that would
| acknowledge my purchase of the program and allow the update to
| install.
|
| Without the update, my Microsoft Office programs will not operate
| with the best available system and, worse yet, I will continue having
| Word crash on my system once a day.
|
| Maybe I am naive, but I expect Microsoft to keep my system
| sufficiently stable that I do not have to carry the original OS and
| Office disks with me every place I go. The disks cannot be copied
| legally and can/have sustain loss or damage during airline flights,
| long trips in hot busses and cars, missing luggage, customs
| inspections... You get the picture. And Microsoft does not replace
| stolen or damaged disks.
|
| Does anyone know a way to download and install this major update
| WITHOUT having the ORIGINAL disk in hand? Otherwise it will be at
| least three months before I can correct a problem known to Microsoft
| and have a stable system again. *sigh*
|
| "Don MI <>" wrote:
|
||
|| ||| Microsoft demands those original disks to install the latest patch
||| for
|| Office XP. I am on the road with my laptop -- don't have the disks
|| with me
|| so I can't install the latest update until I get home, which will be
|| in
|| three months. Word has crashed on me so many times in the past week
|| I count
|| them all. MS must be inundated with the error reports from my
|| system. But
|| NOTHING can happen without those disks.
||| Does anyone have a solution to this disk demand ploy? Or are all
||| MS users
|| expected to carry their precious original disks with them everywhere
|| they
|| travel?
||
|| I believe the request is for an Office XP Edition CD that
|| corresponds to the
|| Office XP Edition you have installed not the original installation
|| CDs.
||
|| Don