officeupdate problem

[prelan]

I have office 2000 small business and I think its SP-3. At least that's what
appears in "about Microsoft Word", "about Microsof Excel" etc, in the Help
button

Since a few days officeupdate stops at 40% and then my machine makes the
same noise as if i wanted to access A: without a floppy inserted. Then the
following windows comes up:

"The Office Update site is unable to check for updates on this
computer. This may be happening because of one of the following
reasons:

You do not have administrative privileges for this computer.
There is a network problem and the detection catalog used by the
Office Update site failed to download. Go back to the Downloads home
page and try running detection again.
Windows Installer patch files (.MSP files) from previously applied
Office updates are missing from the \Windows\Installer hidden
directory on your computer. MSP files are stored on your computer
after update installation completes because they need to be referenced
for future update operations. If the files are missing you will not be
able to apply Office updates. You may also be unable to uninstall
Office products as a result of the same problem. Please contact
Microsoft Product Support Services for assistance.
You installed Office updates in the past and then upgraded from
Windows Installer version 1.0 to Windows Installer version 1.1. For
more information see the KB article Windows Installer May Prompt for
Install Source if Unavailable."

None of the above reasons do actually apply. I have win98se, no
network problems, all .MSP files, last point does also not apply.

Btw, I also can't install office patches downloaded elsewhere on the
Office site, the same noise comes up and the above text appears.

These problems seem to have started after applying patch KB 833 989
for IE 6 SP1 mentioned in the Microsoft Security Bulletin Summary for
September, 2004.

Any help would be highly appreciated.

 

[garfield-n-odie]

See http://support.microsoft.com/?kbid=304498 Update process quits
unexpectedly after you click "Check for Updates" on the Office Update Web
site.

 

[Terry67218]

Prelan,
Go to START - SEARCH - For files or folders. In
the 'Search for files or folders named:' box,
enter "msiexec.exe". Click 'Search Now'. You may see 1
or more items of msiexec.exe in the Search Results. Right
click each and click on Properties. Look at the version
of each file and where it's located. The one in
C:\WINDOWS\SYSTEM should be the newer version. The one I
had in windows\system was version 1.20.1410.0. The newer
version 2.0.2600.2 was in another location and would not
run (Office couldn't access it).
Fix: I right clicked each and deleted both of them and
downloaded Windows Installer 2.0 Redistributable for
Windows 95, 98, and Me at:
http://www.microsoft.com/downloads/details.aspx?
displaylang=en&FamilyID=CEBBACD8-C094-4255-B702-
DE3BB768148F#filelist
I went to the bottom of the page and download InstMsiA.exe
after I clicked and read the other 2 files (License and
Redist.txt). After it loaded, I did the above search
again and the new msiexec.exe is now back
In C:\WINDOWS\SYSTEM where it belongs. I then went to
http://office.microsoft.com/en-
us/officeupdate/default.aspx and clicked on Check for
Updates in the Office Update box. The update
hung up at 40% for about 3 seconds, then continued to 100%
and now works fine. There's another way you
may be able to test Windows Installer. Go to Programs and
open Word. Click Help, then Detect and Repair. This is
where Office could't access it. After deleting both old
files and reloading the new installer,
Detect and Repair now works properly in Word Help.
I hope this helps. If Problems still exist, try this
link: http://search.microsoft.com/search/search.aspx?
st=b&View=en-us and enter: "Office Update is unable to
check for updates" into the search box (I received quite a
few results).
Terry67218
ps. I'm running Office 2000 via my Word CD, on Windows Me.