OfficeXP Online Update Failure

[Barb]

I have noticed several messages concerning this problem
since 11/11/03. I am adding mine to the list.....

I have WindowXP Pro installed along with OfficeXP Small
Buisness. I am working as the Administrator on the
computer. There are no other accounts setup on the
computer. I have been able to update in the past without
any problems. When doing an OfficeXP update scan today, I
receive the following message when the scan reaches 40%:

Error! Unable to check for updates on this computer Help

The Office Update site is unable to check for updates on
this computer. This may be happening because of one of
the following reasons:

You do not have administrative privileges for this
computer.
There is a network problem and the detection catalog used
by the Office Update site failed to download. Go back to
the Downloads home page and try running detection again.
Windows Installer patch files (.MSP files) from
previously applied Office updates are missing from the
\Windows\Installer hidden directory on your computer. MSP
files are stored on your computer after update
installation completes because they need to be referenced
for future update operations. If the files are missing
you will not be able to apply Office updates. You may
also be unable to uninstall Office products as a result
of the same problem. Please contact Microsoft Product
Support for assistance.
You installed Office updates in the past and then
upgraded from Windows Installer version 1.0 to Windows
Installer version 1.1. For more information see the KB
article Windows Installer May Prompt for Install Source
if Unavailable.

-- Barb

 

[Rolando E Creagh, MD FACS]

Kindly refer to the posting Update problem fix, of 11 Nov 03 (17:33) or Fix
for update problem of 10 Nov 03 (14:57)
Good look