Dear Fred,
Thank you for your reply.
This error message may occur if both the following conditions are true:
- You originally installed an unreleased version of Office XP.
- You downloaded and installed the Office XP SP-1 update.
To resolve this problem and install SP-1, you must purchase a retail
edition of Microsoft Office XP (which displays an Office hologram). Only a
retail version of Office XP can be updated. Beta or unreleased versions
cannot be updated to SP-1.
For the detailed information about this error, please read the following
article:
315152 OFFXP: Error 1328 When You Apply Office XP Service Pack 1
http://support.microsoft.com/?id=315152
Hope it clears your concerns.
Thanks and have a good day!
Regards,
Benny Fu
Microsoft Online Partner Support
Microsoft Corporation
Get Secure! -
www.microsoft.com/security
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
| Content-Class: urn:content-classes:message
| From: "HOMEdesign" <
[email protected]>
| Sender: "HOMEdesign" <
[email protected]>
| References: <
[email protected]>
<
[email protected]>
| Subject: RE: ofifce updates
| Date: Fri, 22 Aug 2003 14:39:45 -0700
| Lines: 102
| Message-ID: <
[email protected]>
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="iso-8859-1"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Thread-Index: AcNo9ecxRBvT+MEZQUC4PSaOn3qxTQ==
| X-MimeOLE: Produced By Microsoft MimeOLE V5.50.4910.0300
| Newsgroups: microsoft.public.officeupdate
| Path: cpmsftngxa06.phx.gbl
| Xref: cpmsftngxa06.phx.gbl microsoft.public.officeupdate:29720
| NNTP-Posting-Host: TK2MSFTNGXA13 10.40.1.165
| X-Tomcat-NG: microsoft.public.officeupdate
|
| I followed all your instructions, then attempted to update
| again and received Error: 1328 for SP-1 (inferring that it
| had been 'installed by some other method so this patch
| couyld not override files' (paraphrased), and when
| attempting to update to SP-2 that it found an unexpected
| version installed.
|
| What do you suggest?
| Thanks
| Fred
|
|
| >-----Original Message-----
| >Dear Allen,
| >
| >Thank you for your posting.
| >
| >Based on the description, the issue may be related to the
| corrupt IE
| >caches. Let us clean up IE caches first to narrow down
| the issue:
| >
| >1. Open Internet Explorer and go to Tools -> Internet
| Options.
| >2. On the General tab, click Clear History to delete the
| history records.
| >3. Click the Delete Files button in the Temporary
| Internet Files section.
| >4. Check the item "delete all offline content" and then
| click OK.
| >5. Click on the Settings button in the Temporary Internet
| Files section.
| >6. Click on the View Files Button.
| >7. Click View Files and delete all the files in the open
| window.
| >8. Click View Objects and delete all the files in the
| open window.
| >9. Close these windows.
| >10. Restart the computer.
| >
| >Is the issue resolved now?
| >
| >In addition, what is your operating system? If it is
| Windows XP, you can
| >disable all the Startup Group items to check the issue as
| follows:
| >
| >1. Click Start, click Run, and type "msconfig" (without
| the quotation
| >marks) into the Open box, click OK.
| >2. On the General tab, select Selective startup.
| >3. Deselect the following check box:
| > Load Startup Items
| >4. Click Apply, click OK and click Yes to restart the
| computer.
| >
| >Does the issue disappear now? Can you update Office
| Updates properly now?
| >
| >Hope the information is helpful.
| >
| >Thanks and have a good day!
| >
| >Regards,
| >
| >Benny Fu
| >Microsoft Online Partner Support
| >Microsoft Corporation
| >Get Secure! -
www.microsoft.com/security
| >
| >This posting is provided "AS IS" with no warranties, and
| confers no rights.
| >
| >--------------------
| >| Content-Class: urn:content-classes:message
| >| From: "Allen Richey" <
[email protected]>
| >| Sender: "Allen Richey" <
[email protected]>
| >| Subject: ofifce updates
| >| Date: Thu, 21 Aug 2003 11:10:08 -0700
| >| Lines: 3
| >| Message-ID: <
[email protected]>
| >| MIME-Version: 1.0
| >| Content-Type: text/plain;
| >| charset="iso-8859-1"
| >| Content-Transfer-Encoding: 7bit
| >| X-Newsreader: Microsoft CDO for Windows 2000
| >| X-MimeOLE: Produced By Microsoft MimeOLE V5.50.4910.0300
| >| Thread-Index: AcNoD3TAh254wxDESgKhcagE7t1yJw==
| >| Newsgroups: microsoft.public.officeupdate
| >| Path: cpmsftngxa06.phx.gbl
| >| Xref: cpmsftngxa06.phx.gbl
| microsoft.public.officeupdate:29690
| >| NNTP-Posting-Host: TK2MSFTNGXA09 10.40.1.161
| >| X-Tomcat-NG: microsoft.public.officeupdate
| >|
| >| I am trying Update Micrsoft Office xp From the Office
| >| Updates on the web. When I do it hangs on 50% and never
| >| finishes updating.What do I need to do?
| >|
| >
| >.
| >
|
