Ofiice 2003 SBE w/ BCM crashes when all XP Pro updates installed

[Steve]

My BCM has been killing me since I installed Vista Home Premium and found it
wouldn;t work. Since it didn't I did a clean install of XP Pro on the
machine. This is the version it was running on before and came with the
machine. Here is what I have done (3 times and counting).

Reinstall XP (including deleting the partrition and reformatting the
partition).
Install Service Pack 2 updates (MS CD they sent out when SP2 came out.)
Installed Office 2003 SBE (Complete Install)
Installed BCM

At this point everything works fine. But I know I am missing several years
of updates.

I run Windows Update to chose Microsoft Update

I run Microsoft Update and download and install (80+ updates)

Try to run Outlook and get a message about BCM causing a critical error. Do
I want to restart BCM. Then prompts me to restart Outlook in safe Mode (I
assume this means without BCM running. This fails and I have to uninstall
BCM. Outlook will start and work properly. If I reinstall BCM then the error
message cycle starts all over again. Any idea what update is causing the
problem? Everything worked fine until I installed Vista. So could it be a
February update that is killing me.

The closest I ever got ti to running again is to copy the old DB but the
Account and/or Contact History portion of the Contacts records it displays
only the contents of the Inbox.

Any suggestions or ideas would be greatly appreciated.

Steve

 

[Luther]

My BCM has been killing me since I installed Vista Home Premium and found it
wouldn;t work. Since it didn't I did a clean install of XP Pro on the
machine. This is the version it was running on before and came with the
machine. Here is what I have done (3 times and counting).

Reinstall XP (including deleting the partrition and reformatting the
partition).
Install Service Pack 2 updates (MS CD they sent out when SP2 came out.)
Installed Office 2003 SBE (Complete Install)
Installed BCM

At this point everything works fine. But I know I am missing several years
of updates.

I run Windows Update to chose Microsoft Update

I run Microsoft Update and download and install (80+ updates)

Try to run Outlook and get a message about BCM causing a critical error. Do
I want to restart BCM. Then prompts me to restart Outlook in safe Mode (I
assume this means without BCM running. This fails and I have to uninstall
BCM. Outlook will start and work properly. If I reinstall BCM then the error
message cycle starts all over again. Any idea what update is causing the
problem? Everything worked fine until I installed Vista. So could it be a
February update that is killing me.

The closest I ever got ti to running again is to copy the old DB but the
Account and/or Contact History portion of the Contacts records it displays
only the contents of the Inbox.

Any suggestions or ideas would be greatly appreciated.

Steve

The Inbox-where-history-should-be has traditionally been an Outlook
form cache corruption issue. You can search this newsgroup for fixes
to that. Outlook 2003 sp1 fixed the bug that was corrupting the cache,
but might still happen for random reasons.

I would suggest the following, to minimize the changes and try to
isolate what is failing.

Since you reinstall the OS, I assume that old, bad, data in the
Registry or files on the disk won't be an issue.

Install Outlook 2003, get all the Outlook updates.

Make sure Outlook is running without problems.

Then install BCM v2 (AKA Outlook w/BCM Update), skipping BCM v1. I
believe this can still be downloaded from microsoft.com.

Get BCM running. Attach your old BCM database backups.

Then install BCM v2 SP4. This will get BCM into a compatible with
Vista state.

Get BCM running again.

Make sure everything is OK. SP4 will move the BCM database from MSDE
to Sql Express. Sql Express installs have been problematic for some
users, so you want to catch any issues now, before upgrading to Vista.
MSDE is not supported on Vista, so you should remove it at this point.

Upgrade to Vista.

Run Outlook/BCM. It should just work like it did on Xp.