K
KennethS
Howdy,
I run OL 2002 SP3 under XP Pro.
My Outlook folder tree displays 5 PST files (four of which
are archives that I use manually.)
Periodically, I update my Contacts by importing from a data
file.
That process has always worked well.
Moments ago, I repeated the familiar steps, but got an error
telling me that I needed to install the software needed to
do the import.
I did that, closed Outlook, and re-launched it.
Next, I tried the import.
The first few steps seemed fine, but then I am asked for the
destination folder and see that the correct folder does not
display.
Only two folders (of the five that display properly in
Outlook itself) appear in the destination folder tree. The
correct PST does not display at all.
In addition, I have seen suggestions that in this situation, one should run
Detect & Repair, and build a new profile. I have done both to no benefit.
Before I reach for a hammer, what might be an (even more)
appropriate next step?
Many thanks,
I run OL 2002 SP3 under XP Pro.
My Outlook folder tree displays 5 PST files (four of which
are archives that I use manually.)
Periodically, I update my Contacts by importing from a data
file.
That process has always worked well.
Moments ago, I repeated the familiar steps, but got an error
telling me that I needed to install the software needed to
do the import.
I did that, closed Outlook, and re-launched it.
Next, I tried the import.
The first few steps seemed fine, but then I am asked for the
destination folder and see that the correct folder does not
display.
Only two folders (of the five that display properly in
Outlook itself) appear in the destination folder tree. The
correct PST does not display at all.
In addition, I have seen suggestions that in this situation, one should run
Detect & Repair, and build a new profile. I have done both to no benefit.
Before I reach for a hammer, what might be an (even more)
appropriate next step?
Many thanks,