OL 2002 Will Not Open Correctly

[dpj1966]

I have WIN XP PRO with OL 2002. After downloading a new version of SpamBayes spam filter OL will not open. Message reads OL failed to start correctly last time. It will open in safe mode, but I cannot find anything wrong when I run Detect and Repair. My computer error log tells me that the faulting appl is outlook.exe, faulting module is outllib.dll, fault address is 0x000fed3f. This problem is limited to my user name. All other users on my PC can open OL just fine. How can I fix this problem?

 

[prover]

I have similar problem... sometimes it opens if I wait a long time, and if I don't after booting up, clicking on outlook causes it to freeze and I have to try it in safe mode and sometimes that works and doesn't. Then I have to run Detect & Repair. I hope someone out there can solve this problem.

 

[dpj1966]

I'm sure we have different problems. Mine always worked fine until 2 days ago after I downloaded a new version of my spam filter, and my OL will not open no matter how long you wait. Check your error log and see if it reads the same as mine.

 

[Diane Poremsky [MVP]]

Well... that tells me that something in spambayes is causing problems. Begin
by renaming outcmd.dat and *.srs...

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

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[dpj1966]

I read what you say but I have no clue what you mean!! Rename?? Where?? To what??

Well... that tells me that something in spambayes is causing problems. Begin
by renaming outcmd.dat and *.srs...

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

Vote for your favorite Outlook and Exchange utilities in the
Slipstick Ratings Raffle at http://www.slipstick.com/contest/

I have WIN XP PRO with OL 2002. After downloading a new version of
SpamBayes spam filter OL will not open. Message reads OL failed to start
correctly last time. It will open in safe mode, but I cannot find anything
wrong when I run Detect and Repair. My computer error log tells me that the
faulting appl is outlook.exe, faulting module is outllib.dll, fault address
is 0x000fed3f. This problem is limited to my user name. All other users on
my PC can open OL just fine. How can I fix this problem?

 

[Diane Poremsky [MVP]]

Start menu, Search.... search the drive for outcmd.dat and rename it.
Doesn't matter to what - add a dash or a number anywhere in the name - just
so the name is name no longer outcmd.dat. Run search again, this time for
*.srs. Rename the files it finds to something else too... oh, and you may
need to use the advanced option to search all hidden files and folders.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

Vote for your favorite Outlook and Exchange utilities in the
Slipstick Ratings Raffle at http://www.slipstick.com/contest/

I read what you say but I have no clue what you mean!! Rename?? Where?? To
what??

Well... that tells me that something in spambayes is causing problems.
Begin
by renaming outcmd.dat and *.srs...

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

Vote for your favorite Outlook and Exchange utilities in the
Slipstick Ratings Raffle at http://www.slipstick.com/contest/

I have WIN XP PRO with OL 2002. After downloading a new version of
SpamBayes spam filter OL will not open. Message reads OL failed to start
correctly last time. It will open in safe mode, but I cannot find
anything
wrong when I run Detect and Repair. My computer error log tells me that
the
faulting appl is outlook.exe, faulting module is outllib.dll, fault
address
is 0x000fed3f. This problem is limited to my user name. All other users
on
my PC can open OL just fine. How can I fix this problem?

 

[dpj1966]

I ran searches as you suggested. Before I make any changes I'd like to tell you what I found and ask if it makes any sense to you, particularly since I have no idea what these particular files do or control. I have 4 user accounts on my PC and all 4 have access to Outlook. For the outcmd file the search, including all hidden files, only surfaced for 2 users. For the *.srs files, the search surfaced 3 users. I'm curious why this is and if it means anything. Since I am the only user having a problem with Outlook, should I change all the users files?? Thanks for your help.

Start menu, Search.... search the drive for outcmd.dat and rename it.
Doesn't matter to what - add a dash or a number anywhere in the name - just
so the name is name no longer outcmd.dat. Run search again, this time for
*.srs. Rename the files it finds to something else too... oh, and you may
need to use the advanced option to search all hidden files and folders.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

Vote for your favorite Outlook and Exchange utilities in the
Slipstick Ratings Raffle at http://www.slipstick.com/contest/

I read what you say but I have no clue what you mean!! Rename?? Where?? To
what??

Well... that tells me that something in spambayes is causing problems.
Begin
by renaming outcmd.dat and *.srs...

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

Vote for your favorite Outlook and Exchange utilities in the
Slipstick Ratings Raffle at http://www.slipstick.com/contest/

I have WIN XP PRO with OL 2002. After downloading a new version of
SpamBayes spam filter OL will not open. Message reads OL failed to start
correctly last time. It will open in safe mode, but I cannot find
anything
wrong when I run Detect and Repair. My computer error log tells me that
the
faulting appl is outlook.exe, faulting module is outllib.dll, fault
address
is 0x000fed3f. This problem is limited to my user name. All other users
on
my PC can open OL just fine. How can I fix this problem?

 

[Diane Poremsky [MVP]]

If users = windows accounts, you only need to rename the ones in your user
directory. outlook will recreate both files - outcmd.dat is customized
toolbars and the srs file is send and receive settings. The outcmd.dat file
is shared between all Outlook profiles created for a windows user. An srs I
created for each Outlook profile.

--

I ran searches as you suggested. Before I make any changes I'd like to tell
you what I found and ask if it makes any sense to you, particularly since I
have no idea what these particular files do or control. I have 4 user
accounts on my PC and all 4 have access to Outlook. For the outcmd file the
search, including all hidden files, only surfaced for 2 users. For the
*.srs files, the search surfaced 3 users. I'm curious why this is and if it
means anything. Since I am the only user having a problem with Outlook,
should I change all the users files?? Thanks for your help.

Start menu, Search.... search the drive for outcmd.dat and rename it.
Doesn't matter to what - add a dash or a number anywhere in the name -
just
so the name is name no longer outcmd.dat. Run search again, this time for
*.srs. Rename the files it finds to something else too... oh, and you
may
need to use the advanced option to search all hidden files and folders.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

Vote for your favorite Outlook and Exchange utilities in the
Slipstick Ratings Raffle at http://www.slipstick.com/contest/

I read what you say but I have no clue what you mean!! Rename?? Where??
To
what??

:

Well... that tells me that something in spambayes is causing problems.
Begin
by renaming outcmd.dat and *.srs...

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

Vote for your favorite Outlook and Exchange utilities in the
Slipstick Ratings Raffle at http://www.slipstick.com/contest/

I have WIN XP PRO with OL 2002. After downloading a new version of
SpamBayes spam filter OL will not open. Message reads OL failed to
start
correctly last time. It will open in safe mode, but I cannot find
anything
wrong when I run Detect and Repair. My computer error log tells me
that
the
faulting appl is outlook.exe, faulting module is outllib.dll, fault
address
is 0x000fed3f. This problem is limited to my user name. All other
users
on
my PC can open OL just fine. How can I fix this problem?

 

[dpj1966]

Thank you so much for your help! Changing the name for the two files under my user name did the trick. Outlook now opens correctly again. Thanks again for your help. I will try to download spambayes again and see what happens. Somehow I believe the last download and installation of the newer version and the removal of the older version of spambayes were not done in proper sequence which may have caused the problem.

If users = windows accounts, you only need to rename the ones in your user
directory. outlook will recreate both files - outcmd.dat is customized
toolbars and the srs file is send and receive settings. The outcmd.dat file
is shared between all Outlook profiles created for a windows user. An srs I
created for each Outlook profile.

--

I ran searches as you suggested. Before I make any changes I'd like to tell
you what I found and ask if it makes any sense to you, particularly since I
have no idea what these particular files do or control. I have 4 user
accounts on my PC and all 4 have access to Outlook. For the outcmd file the
search, including all hidden files, only surfaced for 2 users. For the
*.srs files, the search surfaced 3 users. I'm curious why this is and if it
means anything. Since I am the only user having a problem with Outlook,
should I change all the users files?? Thanks for your help.

Start menu, Search.... search the drive for outcmd.dat and rename it.
Doesn't matter to what - add a dash or a number anywhere in the name -
just
so the name is name no longer outcmd.dat. Run search again, this time for
*.srs. Rename the files it finds to something else too... oh, and you
may
need to use the advanced option to search all hidden files and folders.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

Vote for your favorite Outlook and Exchange utilities in the
Slipstick Ratings Raffle at http://www.slipstick.com/contest/

I read what you say but I have no clue what you mean!! Rename?? Where??
To
what??

:

Well... that tells me that something in spambayes is causing problems.
Begin
by renaming outcmd.dat and *.srs...

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

Vote for your favorite Outlook and Exchange utilities in the
Slipstick Ratings Raffle at http://www.slipstick.com/contest/

I have WIN XP PRO with OL 2002. After downloading a new version of
SpamBayes spam filter OL will not open. Message reads OL failed to
start
correctly last time. It will open in safe mode, but I cannot find
anything
wrong when I run Detect and Repair. My computer error log tells me
that
the
faulting appl is outlook.exe, faulting module is outllib.dll, fault
address
is 0x000fed3f. This problem is limited to my user name. All other
users
on
my PC can open OL just fine. How can I fix this problem?

 

[wkiser]

I had a similar problem after an automatic Windows download installed. I
tried rebooting, repairing and then uninstalling and reinstalling MS Office
with no change. Your solution fixed the problem. I have no idea what I just
did but Outlook now seems to be working fine. Thanks.

Start menu, Search.... search the drive for outcmd.dat and rename it.
Doesn't matter to what - add a dash or a number anywhere in the name - just
so the name is name no longer outcmd.dat. Run search again, this time for
*.srs. Rename the files it finds to something else too... oh, and you may
need to use the advanced option to search all hidden files and folders.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

Vote for your favorite Outlook and Exchange utilities in the
Slipstick Ratings Raffle at http://www.slipstick.com/contest/

I read what you say but I have no clue what you mean!! Rename?? Where?? To
what??

Well... that tells me that something in spambayes is causing problems.
Begin
by renaming outcmd.dat and *.srs...

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

Vote for your favorite Outlook and Exchange utilities in the
Slipstick Ratings Raffle at http://www.slipstick.com/contest/

I have WIN XP PRO with OL 2002. After downloading a new version of
SpamBayes spam filter OL will not open. Message reads OL failed to start
correctly last time. It will open in safe mode, but I cannot find
anything
wrong when I run Detect and Repair. My computer error log tells me that
the
faulting appl is outlook.exe, faulting module is outllib.dll, fault
address
is 0x000fed3f. This problem is limited to my user name. All other users
on
my PC can open OL just fine. How can I fix this problem?

 

[lagarrido]

Everytime I opened Outlook, I received an error message and was only able to
open Outlook in safe mode. I tried for quite some time to figure out what
the problem was and this fix solved it. I had tried just about everything I
could think of before I found this post. Thanks a bunch.

Start menu, Search.... search the drive for outcmd.dat and rename it.
Doesn't matter to what - add a dash or a number anywhere in the name - just
so the name is name no longer outcmd.dat. Run search again, this time for
*.srs. Rename the files it finds to something else too... oh, and you may
need to use the advanced option to search all hidden files and folders.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

Vote for your favorite Outlook and Exchange utilities in the
Slipstick Ratings Raffle at http://www.slipstick.com/contest/

I read what you say but I have no clue what you mean!! Rename?? Where?? To
what??

Well... that tells me that something in spambayes is causing problems.
Begin
by renaming outcmd.dat and *.srs...

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

Vote for your favorite Outlook and Exchange utilities in the
Slipstick Ratings Raffle at http://www.slipstick.com/contest/

I have WIN XP PRO with OL 2002. After downloading a new version of
SpamBayes spam filter OL will not open. Message reads OL failed to start
correctly last time. It will open in safe mode, but I cannot find
anything
wrong when I run Detect and Repair. My computer error log tells me that
the
faulting appl is outlook.exe, faulting module is outllib.dll, fault
address
is 0x000fed3f. This problem is limited to my user name. All other users
on
my PC can open OL just fine. How can I fix this problem?

 

[drricky]

Thank you Diane!
after two years of back and forth with Microsoft on this issue, no one knew
what to do. I still can't believe it worked!

If users = windows accounts, you only need to rename the ones in your user
directory. outlook will recreate both files - outcmd.dat is customized
toolbars and the srs file is send and receive settings. The outcmd.dat file
is shared between all Outlook profiles created for a windows user. An srs I
created for each Outlook profile.

--

I ran searches as you suggested. Before I make any changes I'd like to tell
you what I found and ask if it makes any sense to you, particularly since I
have no idea what these particular files do or control. I have 4 user
accounts on my PC and all 4 have access to Outlook. For the outcmd file the
search, including all hidden files, only surfaced for 2 users. For the
*.srs files, the search surfaced 3 users. I'm curious why this is and if it
means anything. Since I am the only user having a problem with Outlook,
should I change all the users files?? Thanks for your help.

Start menu, Search.... search the drive for outcmd.dat and rename it.
Doesn't matter to what - add a dash or a number anywhere in the name -
just
so the name is name no longer outcmd.dat. Run search again, this time for
*.srs. Rename the files it finds to something else too... oh, and you
may
need to use the advanced option to search all hidden files and folders.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

Vote for your favorite Outlook and Exchange utilities in the
Slipstick Ratings Raffle at http://www.slipstick.com/contest/

I read what you say but I have no clue what you mean!! Rename?? Where??
To
what??

:

Well... that tells me that something in spambayes is causing problems.
Begin
by renaming outcmd.dat and *.srs...

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

Vote for your favorite Outlook and Exchange utilities in the
Slipstick Ratings Raffle at http://www.slipstick.com/contest/

I have WIN XP PRO with OL 2002. After downloading a new version of
SpamBayes spam filter OL will not open. Message reads OL failed to
start
correctly last time. It will open in safe mode, but I cannot find
anything
wrong when I run Detect and Repair. My computer error log tells me
that
the
faulting appl is outlook.exe, faulting module is outllib.dll, fault
address
is 0x000fed3f. This problem is limited to my user name. All other
users
on
my PC can open OL just fine. How can I fix this problem?

 

[LDCino My MIS Mgr]

i too have a user with this issue. the solution worked like a charm. is
there any way to get this info in to Article ID : 280555 ; Last Review :
April 22, 2003 ; Revision : 1.0

Everytime I opened Outlook, I received an error message and was only able to
open Outlook in safe mode. I tried for quite some time to figure out what
the problem was and this fix solved it. I had tried just about everything I
could think of before I found this post. Thanks a bunch.

Start menu, Search.... search the drive for outcmd.dat and rename it.
Doesn't matter to what - add a dash or a number anywhere in the name - just
so the name is name no longer outcmd.dat. Run search again, this time for
*.srs. Rename the files it finds to something else too... oh, and you may
need to use the advanced option to search all hidden files and folders.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

Vote for your favorite Outlook and Exchange utilities in the
Slipstick Ratings Raffle at http://www.slipstick.com/contest/

I read what you say but I have no clue what you mean!! Rename?? Where?? To
what??

:

Well... that tells me that something in spambayes is causing problems.
Begin
by renaming outcmd.dat and *.srs...

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

Vote for your favorite Outlook and Exchange utilities in the
Slipstick Ratings Raffle at http://www.slipstick.com/contest/

I have WIN XP PRO with OL 2002. After downloading a new version of
SpamBayes spam filter OL will not open. Message reads OL failed to start
correctly last time. It will open in safe mode, but I cannot find
anything
wrong when I run Detect and Repair. My computer error log tells me that
the
faulting appl is outlook.exe, faulting module is outllib.dll, fault
address
is 0x000fed3f. This problem is limited to my user name. All other users
on
my PC can open OL just fine. How can I fix this problem?

 

[LDCino My MIS Mgr]

Opps, this article - Article ID : 298838 ; Last Review : October 1, 2004 ;
Revision : 1.0

i too have a user with this issue. the solution worked like a charm. is
there any way to get this info in to Article ID : 280555 ; Last Review :
April 22, 2003 ; Revision : 1.0

Everytime I opened Outlook, I received an error message and was only able to
open Outlook in safe mode. I tried for quite some time to figure out what
the problem was and this fix solved it. I had tried just about everything I
could think of before I found this post. Thanks a bunch.

Start menu, Search.... search the drive for outcmd.dat and rename it.
Doesn't matter to what - add a dash or a number anywhere in the name - just
so the name is name no longer outcmd.dat. Run search again, this time for
*.srs. Rename the files it finds to something else too... oh, and you may
need to use the advanced option to search all hidden files and folders.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

Vote for your favorite Outlook and Exchange utilities in the
Slipstick Ratings Raffle at http://www.slipstick.com/contest/

I read what you say but I have no clue what you mean!! Rename?? Where?? To
what??

:

Well... that tells me that something in spambayes is causing problems.
Begin
by renaming outcmd.dat and *.srs...

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

Vote for your favorite Outlook and Exchange utilities in the
Slipstick Ratings Raffle at http://www.slipstick.com/contest/

I have WIN XP PRO with OL 2002. After downloading a new version of
SpamBayes spam filter OL will not open. Message reads OL failed to start
correctly last time. It will open in safe mode, but I cannot find
anything
wrong when I run Detect and Repair. My computer error log tells me that
the
faulting appl is outlook.exe, faulting module is outllib.dll, fault
address
is 0x000fed3f. This problem is limited to my user name. All other users
on
my PC can open OL just fine. How can I fix this problem?